"We've bought two things from Joybird now, and absolutely loved our experiences both times! We tell everyone we know to shop at Joybird!"

"Ordered the Aime sofa in pet friendly fabric (prime peacock) prior to a big, cross-country move--it arrived about a week prior to the original estimate (but right on time for us!). It's become the central feature of our living area, both because it's beautiful and because it's comfortable. So far the fabric is holding up to our animals, and we couldn't be happier with the purchase!!"

"This ottoman really brightens up our living room, and the texture is soft and chic. The storage component is awesome when you're just relaxing and need a blanket. The size is perfect, too. I love that the ottoman is flat on top so you can even rest a glass of water with a coaster. And the customer service is excellent, too!"

"Love the color, fabric and style of our new couch. We got the royal blue velvet and it's goreous. Our pup jumped on and her nails scratched the fabric within 30 seconds. Customer support is being really nice about sending me a new cushion cover and we won't be letting our pup back on the couch anytime soon..."

"I have made two purchases from Joybird now. The first was a sofa I had debated for two years but was nervous about buying internet furniture. After reviewing the returns policy I felt pretty good and ended up having nothing to fear, as the couch is perfect! It was a custom item and I knew it would be several weeks before the item would arrive, and it arrived within the predicted time frame.

My second purchase was a set of chairs. When they arrived, they were well made but not at all the color I was expecting. I freaked out a little but called customer service and was quickly and professionally arranged a return. I was told to call them when the delivery company came to pick up the chairs (that was about a week later). I called a Joybird and was promptly issued a full refund. I was blown away at how easy the process was. I have full confidence in shopping Joybird."

"I love the Elliot Reversible Sectional, it's so beautiful and I'm pleased how it fits in my small living space. I'm beyond thrilled with JoyBord and every aspect of the process (initial fabric advice to the build /shipping updates). Finally, the customer service is everything you hope for...totally on point (holler @shelly), thanks for helping me figure out a plan to replace cushions that got damaged outside of any warranty coverage. The furniture is very well made, comfortable and the pet-friendly fabric is great (doesn't show cat hair or scratches). Thank you Joybird!!"

"Overall, our experience with Joybird was wonderful. We got our free fabric swatches quickly, ordering was easy and straightforward, the update emails were informative, and they even sent a handwritten thank you card after delivery.

The chairs [Soto Chair] themselves are incredibly well-made, beautiful to look at, and comfortable to sit on. The mid-century modern design fits the style of our home perfectly. The chairs really make a statement; everyone who walks into our house compliments them and asks us where we bought them.

Our only disappoint came during the ‘final mile’ delivery, which was handled by 3rd party shipper, J. B. Hunt. Delivery with J. B. Hunt was pretty frustrating with many conflicting emails regarding delivery, unreturned phone calls and a temporarily lost order. However, after bringing these issues to Joybird's attention, their customer service was top-notch and they went out of their way to make sure we were satisfied. It's clear they really care about the customer and want to make the purchasing experience flawless. "

"What a great couch! "

"I have bought three Joybirds for two different rental properties I have! Everyone loves them! They are super comfy! Plus the service is outstanding! The company aims to please. "

"Don't expect you order the next day, or the next week, maybe not even the next month - but somethings are worth waiting for."

"I'm very satisfied with Joybird. The workmanship and quality is outstanding. "

"It was easy, delivered and set up just as I had hoped. I'm purchasing my second furniture piece right now!"

"Took a while, it was worth it."

"They failed in pretty much every way possible. For a company that sells themselves on their ongoing updates into the production process, they have the worst communication I've ever seen from a retailer.

***** The updates are a facade. They don't correlate with actual progress and are simply a cheap marketing ploy to make you feel engaged. The photos included of the production team are boiler plate, and have zero to do with your item or order. *****

I ordered a media console in the middle of March, with a delivery window of mid-May. The window came and went with zero communication or update from Joybird. Crickets.

I called their customer service and was told there was a material delay and that the delivery would be shifted back to mid-June. Not awesome, but I'd already waited 2.5 months. It was odd that I had to call them to find out what was going on, though.

Next month same story. The new window passes and there's zero communication or update AGAIN. I called customer service - again - and they have no idea what's up. No movement on the order in their system. They said they needed to call their production team in Mexico and would get back to me in 1-2 days.

I received an email 2 days later that said the order needs to be pushed back again to AUGUST. That's almost 6 months after initial order date. To "make up" for the delay they offered a $75 gift card, where a previous customer service rep stated that we'd receive, at minimum, a $250 refund when it was pushed back to June.

I cancelled my order, and was fully refunded within a few days. So there's one thing they were able to do in a timely manner! Based on the tone of the reps I spoke to and the overall experience I'd wager they'll be gone soon. Buy elsewhere."

"Experience has been great and product as well. "