"I heard of Joybird through the grapevine and from a friend who loved her recliner. Visited the showroom in Brooklyn, fabulous experience and very helpful staff. Called ( I know) to order, CSR was efficient, pleasant and easy. Have had sofa for about a month and one of the buttons popped off. This is the GREAT part: called Customer Service and received a lovely and polite apology (nice to see that courtesy is still alive and well!) and an immediate "send us a pic and email and you'll be scheduled for a repair from a local specialist." Couldn't have been easier!! Soon after, received a text with date choices. This is innovation and tech put to good use with a great business model. Been in business my whole life and the adage goes " you'll never know how good a company or service really is until you need them to fix a problem". Joybird exceeded my expectations and I can't wait to place my next order for 2 recliners. Great company, great staff, great product. Beautiful designs. Sigh......"

"I loved my Hughes sectional so much that a few years later ordered 2 Hughes swivel chairs to go with it. The quality is excellent as was the customer service on both occasions. I couldn't be happier with these purchases and highly recommend Joybird. "

"I ordered a from Joybird for the first time a few months ago. I was anxious about the prices at first but all of that went away once the pieces arrived! The Hughes Apartment Sofa in Key Largo Denim and Eastwood Swivel Chairs in Notion Thunderbird are absolutely beautiful and are of superb quality. You should see the space now as the furniture made such a difference!

Shortly after everything was delivered, a button fell off one of the chair cushions at random. The customer service team was quick to assist and sent the nicest gentleman to our office to get it fixed within no time. I will be a Joybird fan for life and actually getting ready to place another order! "

"We have order a sofa and a chair from Joybird and have had some issues with a timely delivery on both items. Luckily, customer service worked with us and when we did receive the furniture, it was great quality; the sofa and chair were worth the wait! We are hoping to order an ottoman to match the chair now and do not hesitate to recommend Joybird to others! Keep up the good work!"

"I recently purchased a sectional through Modsy and well that's when my job started! The product is okay; however, getting the product is such a challenge!! There is so much chaos with the delivery and no one at Joybird can provide any information regarding the delivery. Originally, the delivery was scheduled for the 20th, then scheduled for the 24th.... then everything went in black hole.. where no one knew where the sectional was in the US or when it will be delivered. After wasting 2 work days and 5-6 hours in calls with Joybird, mostly no one picked up and left messages, hoping someone will listen to them and call me back. And there came a day when I actually received a call from the shipping company and they scheduled the delivered and I got the sectional. For wasting my time, so much stress, frustration, and embarrassment (had two family reunions at my place), I received about 5% discount (even though I was promised a substantial compensation) !!!!!! Here is the timeline from the delivery company's website.


MON 17 JUN Loaded at Final Mile Facility

SAT 15 JUN Delivered Out for delivery

THU 13 JUN Delivery appointment scheduled for 06/15/2019

THU 6 JUN Delivery appointment scheduled for 06/15/2019
Received at Final Mile Facility

TUE 21 MAY Delivery appointment scheduled for 05/24/2019

MON 20 MAY Delivery appointment scheduled for 05/24/2019
Consumer contacted to arrange delivery

TUE 14 MAY Initial Scheduling Text Message Sent
Delivery appointment scheduled for 05/20/2019

FRI 10 MAY Order data received"

"This company has been fantastic from the get-go. They were prompt with sending out a beautiful fabric swatch patch; ordering was easy; they send email updates of the made-to-order progress of the sofa; shipping and delivery were smooth; and when a button popped off they promptly scheduled a repair, covered by warranty. Plus the sofa is gorgeous, the fabric fabulous, and it's very comfortable. We're so pleased! "

"I love that you can track your build progress! That was so cool! Building and shipping only took a month so it wasn't long at all!! And delivery was super amazing! I will definitely be purchasing from joy bird again. "

"I ordered the small Eliot sleeper and I love it. Very comfortable and great design. Delivery was easy and fast!"

"Just what i was looking for! perfect match, size, shape, easy delivery.
Reasonable price, great financing I will buy from Joybird again.
Highly recommend Joybird "

"A very easy and enjoyable experience. I got to ask as many questions as I needed and it is exactly what I ordered on line!"

"I am always leery about ordering such big ticket items sight unseen, but Joybird delivered great quality product without any hassles. They keep you abreast of the entire process from start to finish. Delivery was a snap! I would not hesitate to recommend this fine company to anyone looking for good quality products, well made and well priced !"

"Ordering from Joybird is a simple process. We got our furniture in less than a week and have nothing to complain about. "

"I have purchased a sofa, chair, rug, tables, pillows, and console - and everything has been a high quality, quickly delivered and so much easier than go out into local stores and dealing with the custom order mess that has been in the past. Joybird is my first place to look when I think I want something new."

"From the point of ordering, the Joybird experience was stellar. The updates were greatly appreciated and left me feeling as if I were a part of the process. Customer service is obviously as important to Joybird as the quality of the furniture. I absolutely love my two chairs and the matching loveseat. Thank you Joybird!"

"The Joybird customer service was outstanding. As we were deciding on the best pet-friendly color for us, our pets were sent their very own care package. Won me over. "