"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I have never found a furniture company that takes as much pride in their items as Joybird. Their customer service is amazing - from moving and needing to reroute my purchase to assist with the problems I create. I appreciate the dedication that the company has and look forward to purchasing more items in the future."
"Joybird makes stylish products with excellent value for the price. Will definitely order again when we expand our home."
"What GREAT people to work with ! Right from the start they were on top of every aspect of the build. Quality is superb as is the comfort. We just ordered our second couch to finish off our room and who knows after that. People are very pleasant and always have their customers interest in mind. Well done Joybird !!"
"great customer service and affordable comfy products"
"Great products and service"
"Joybird is fantastic. From the text updates of the build to the handwritten note after purchase, we are VERY pleased. Would highly recommend!!!"
"I found Joybird on the Affirm web site and was impressed from the start. It was a daily scan of all of Joybird's pieces until I decided on the Single Arm Holt Chaise. I had already requested swatches and chose the Bently Daisey. I found ease in ordering and daily e-mails from Joybird on what stage the building of the chaise was in. This was excellent customer service."
"My husband and I have purchased 2 items from Joybird now, a Soto chair and a rug and we've been extremely pleased with both. The chair is beautiful and arrived at our house within 2 weeks of ordering it and the rug came super fast as well and compliments our dining room perfectly. We're so glad we decided shop with them and look forward to buying more items in the future!"
"I had to reach out to Joybird both by phone and email to find out that the long delay in receiving my order was due to some sort of error that still may or may not have been corrected - and for which they take no responsibility. Zero communication from the company, and I continue to wait for my rug, which was not a cheap product, ordered nearly a month ago. I am told it will take up to 3 business days only to get an update on where on earth my rug is - not even for it to finally arrive. Truly disappointing total lack of customer service.
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"Extremely satisfied with our purchase of the Hughes sofa and ottoman. Ordered for our remodeled family room and it’s perfect. Customerservice was great. "
"We got a Soto chair a few months ago and loved it so much, we ordered a matching chair and ottoman. The fabric (we got the pet friendly Bentley Daisy) is so lush and high quality, and we get endless compliments on these chairs. Will be getting another ottoman. "
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"Joybird has the most comfortable mid century modern furniture I could find. "
"If it hadn't been for a small glitch I would have given 5 stars. It was just a matter of a bracket being upside down preventing the sectional from connecting properly that should have been caught before the sectional left the factory. It was another 3 week delay to get it repaired in less than 5 minutes.That being said, customer service was great and quick to try and make things right. Email updates were prompt and appreciated. So, bottom line, I love the couch and love the fabric and would not hesitate to recommend Joybird to my friends and family. The sectional was exactly the style that I had in my mind."
"My Wife and I had been searching for a while for a nice black suede chair and a small apartement sofa. Joybird came through with both and the ability to see and choose from a box of swatches differentiated them from the rest of the online furniture retailers. Service from Joybird was great. From the quality, to price, to the swatch kit and timely delivery. Will definitely be shopping at Joybird again"
"I have searched forever looking for a clean line sofa that was not too modern and uncomfortable. The Hughes sofa is fantastic! Service from Joybird phenomenal! From the swatch kit to answering quick questions and timely delivery. Awesome company all around. "
A rep from Joybird , Joybird Furniture, has responded:
“Hi Jules, we are sorry to hear that you are having a less than wonderful experience with us. We see on our end that our support team has been working closely with you to get your order delivered ASAP and hope that they were able to turn this experience around for you. We thank you for your patience and understanding while we work to get our issues resolved. ”