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Product & services pricing
3.45/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.14/5
Customer service:
3.72/5
Return/Replacement policy:
3.26/5
Featured Review


Verified
5/5

2019-05-27

4 purchases now- all winners

"Great products, great customer service- my go to place for furniture. "

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NPS 

Verified
5/5

2019-05-25

Joybird is swell

"My couch is fantastic and every step of the process was easy. And the lovely card from the staff was delightful "

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NPS 

Verified
5/5

2019-05-25

Great couch and great service!

"The team could not have been more helpful with my order - sending swatches quickly when requested, helping with the status of my items and assisting with returns. Great company all around!"

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NPS 

Verified
5/5

2019-05-25

Great furniture, great customer service

"I am obsessed with Joybird. I have the Eliot reversible sectional and the Hughes bed. I get questions about them every time I post a photo of my place online. I have 2 cats and a dog and the Cody Sandstone fabric on the Eliot is super resilient and the furniture itself is sturdy and well-made.

Furniture aside, every interaction I've ever had with Joybird has been positive. They always go above and beyond. Couldn't be happier.
"

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Verified
5/5

2019-05-24

Custom furniture at a great price

"A great company to work with: custom furniture at reasonable prices and great customer service!"

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NPS 

Verified
5/5

2019-05-24

Beautiful sofa

"Everyone loves my new Hughes Round Corner Sectional. I'm happy with my decision to go with Joybird. It took a few months, but well worth the wait. Customer service was great."


Verified
5/5

2019-05-23

I want one of everything!

"Great from start to finish"

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NPS 

Verified
5/5

2019-05-17

Happy Customer!

"We have purchased from Joybird several times (two couches for our living room + a bed frame, night stands, dressers, bench, + mirror for our bedroom) and have been absolutely blown away each time. The customer service + the quality of the product is amazing. We love our Joybird pieces! "

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NPS 

Verified
5/5

2019-05-12

So easy to order online!

"I was skeptical at the beginning but I’m so glad I ordered online with joybird!"

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Verified
5/5

2019-05-12

A totally fun experience!

"Joybird has been great to work with. The customer service is second to none! I would definitely recommend them for your furniture needs. "

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Verified
5/5

2019-05-10

Great stuff!!

"I’m incredibly happy with my roomful of Joybird! The Hughes sleeper sofa is wildly eye catching and really comfy to sleep on. The Soto chair and ottoman look sharp, and feel great. The Egli lamps put the finishing touch on the room. Couldn’t be more pleased with Joybird. The whole process, from receiving fabric swatch samples, to welcoming the delivery truck was lots of fun and super satisfying!!"

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NPS 

Verified
5/5

2019-05-08

Best Customer Service and Great Product!

"We love our Joybird furniture and are preparing to make another purchase soon. We believe our investment in quality furniture will last a long time. We had some minor issues with the shipping company but Joybird had the best customer service. They promptly and kindly fixed all issues to our satisfaction. We highly recommend this company and their products!"

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NPS 

Verified
5/5

2019-05-07

Excellent

"Jaybird customer service was outstanding and that's not even the best part. We LOVE our chairs and our cushions we bought!"

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Rep reply posted 2019-05-07
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-05-07

Joyful Bird

"easy and helpful customer service and great products thus far."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-05-07
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
4/5

2019-05-06

Great customer service

"Joybird has been great in responding to any issues I've had. "


Rep reply posted 2019-05-07
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”