"I had a great time shopping for my furniture - better than I thought. Reluctance without being able to sit on the furniture or see it in person was put at ease by reading the great reviews, ordering free swatches, and access to professionals when questions arose. I am satisfied with the service and stoked about my new couch and chair!"

"Chair is stylish and customer service has been good about resolving issues. "

"Initially, I was a little concerned about purchasing a couch and loveseat without trying it in person. However, comforted by the company's 365 day in home trial I decided to give Joybird a try. I was looking for a mid century style that was also free of flame retardant chemicals, and Joybird fit the bill! They have so many great mid century styles and stunning fabrics to choose from, it took me months to settle on my choice of the Hopson couch and loveseat. I couldn't be happier with my selections, the quality is outstanding and the furniture is a beautiful addition to my living room. The customer service folks are so helpful and responsive, they promptly responded to all my inquiries via text and email. I will certainly come back to Joybird for my next furniture purchase!"

"Very happy with my purchase from Joybird.com. The Hughes Grand Sofa looks great in our living room. The style is so retro, love it! I'm all about timeless and traditional style! #the.king.of.cool"

" Had the pleasure to work with many people regarding my order and this couch is every bit as comfortable as I had hoped. I finally have my Sunday watching movies all day/hangover couch. Thank you Joybird!

R"

"The entire experience of ordering from Joybird was a positive one. I loved watching the progress as my furniture was being built. The customer service team was always very kind and responsive when I called to check on things. I ordered with a delayed build and shipping and my furniture came right on time. I'm so happy I went this route and I already have a few more items I plan on ordering. Thanks for such a positive experience Joybird!"

"I ordered the decorative boxed pillows (you get 2 for the low price of $79 and even lower if they are having a sale like now!). The pillows exactly match an ottoman I ordered from Joybird so they are a fun accent to my sofa and chair and help tie the room together with an amazing pop of color. The fabric and the pillows are extremely well made and I'm very happy with everything. The quality is very high. My only complaint with Joybird is the amount of time it takes to get anything. I placed my order on 3/4/19 and did not receive the pillows for over a month on 4/15/19. Now, I wasn't desperate for pillows or anything, but it seems like a really long time to get them in, especially when comparable dealers ship things now within a week. It's just the price you pay for ordering for Joybird and because their quality is high and I had a matching piece I was willing to deal with it! Thank you again Joybird!"

"We are very happy with our new mid century style sofa. We decided on the Holloway sofa with Key Largo Ash fabric and mocha stained wood legs. It looks really nice in our small craftsman style home. The ordering process was easy and fun. The sofa arrived earlier than we had anticipated after reading some of the previous reviews about lengthy waits. The delivery process went without a hitch even with all the snow and ice Mother Nature had dished out to us the day before! We would highly recommend Joybird! "

"We just got our Eliot Leather Sectional w/Bumper and love it! We love it so much, I just ordered the Eliot Chair in Royale Gunmetal. The whole process with Joybird is easy breezy. I really appreciate the updates as the furniture is being built. The quality and the prices are exceptional - you feel like you're getting original pieces without paying an arm and a leg. I'm so pleased with their style, quality, and customer service! "

"Every part of my experience with Joybird was positive."

"We spent a long time looking for some new furniture. The joybird experience was far better than roaming around a furniture store with someone attempting to up sell us. We previewed fabrics with the samples and fell in love with three of them...then the hard part was settling on our favorite, Vibe Aquatic!"

"I've ordered from Joybird several times and my experience has been good. When I posted a picture to Instagram and mentioned that I was worried about my cats destroying the furniture, they sent me a package with kitty toys and treats to keep the cats distracted. :) Thanks, Joybird!"

"The product is fantastic, extremely well built, amazing finishing details including inlay corners on the top surface and soft close drawers. I was really surprised by the quality, this level of quality and craftsmanship usually costs upwards of $3000. Its a gorgeous unit, I will keep it and love it for years to come. "

"UPDATE: I have changed my review from 1 star to 3. They messed up (3 times) but eventually made it right...even though it took about a year.

Oringal Experience: We got our furniture 4 months after placing the order (2 months later than they promised). There was no proactive communication about delays or issues at all. Then, when the furniture did show up, it was scratched and torn. When we called, we got an answering machine and no call back yet. Absolutely an awful experience.

Update: We finally got a call back from them and they agreed that they needed to send a replacement ottoman. They did that. BUT the new ottoman didn't match the old ones. It was really dark and a bit smaller. So they said they would replace it again and get us two matching ottomans. BUT the item was on back order (again). We waited another 3 months for new matching ottomans.

Another Update: When the new ones arrived, they were the wrong color entirely... a light vanilla color instead of tan/camel color. They agreed to try again, but it will take another 2 to 4 months to get the correct ones.

Final Update (April 2019): We waited another 3 or 4 months and they finally got it right with two, matching, undamaged ottomans.

This took much longer and was much more difficult than it should have been, but to their credit, they kept following through until they got it right. My experience was so bad that I'm not sure I could risk going through that again... however, they ultimately didn't give up and we do have the items we ordered after about a year.

"

"Top quality furniture at reasonable prices. Very easy ordering and delivery. I have been highly satisfied with all my joybird purchases. "