"I have been eyeing this couch for a while. Got to see it in person, commmitted right then and there. Can't wait to have her in the living room and flop into it. Service was 100% as well. Now we wait and hopefully all the promises will come true. "

"I ordered a hesse table a week ago, and then bought chairs to with it elsewhere. Yesterday I got an email telling me it is out of stock. I am a return customer of Joybird and I am VERY disappointed.
I will not be purchasing further items from you."

"I ordered a sectional and ottoman on 6/1/2024. Was out of town for a death in family. Came back to learn my order was estimated to arrive in August. Too late!!! I went to cancel order and they tracked on a 35% fee. The sectional hadn't even been outsourced - yes they claim to build each order 1 by 1. Crazy, right? No restocking fee, just 35% of order .... Which for me was nearly $1,000. Did that scare me? At first yes, but we have resources here in America. I wrote to BBB, trustpilot and will keep writing until joybird goes away. Please do your research. Joybird furniture is not run ethically nor do people who work there care about you. "

"This recent couch is the third in my home. I have no complaints on them.
Yes, I am disappointed with my newest purchase, because:
1. The cushion on which I sit already looks as if it is several years old.
2. The cushions are not reversible, since there is no matching fabric underneath.
3. The cushions slip forward, and they are hard to push back in place.
I do believe that since you are having a constant sale, you have cut costs. As I said, at the beginning, I have two other Joy it’d couches, and I am happy with them.
"

"Kala Thompson was such a great designer to work with. Extremely knowledgable and answered zillions of questions. Was very happy to do business with her. We are anxiously waiting now for our new sectional."

"Had a glitch with my billing address so phoned to order. Sales person was awesome!"

"Side board was damaged. Appear that it was still shopped "

"Excellent customer service from design consultant Jennifer Eballar "

"Information on when item would be delivered was not reliable. Unacceptably, ridiculously long lead time. Tracking includes time for “sourcing materials”. LOL. You not only do you not have the product in-stock, you haven’t even figured out what you’re going to make it out of yet? "

"A little confusion with ordering the fabric after I had placed the initial order but your team was efficient in reaching out and correcting my orders. "

"Waited forever to make this purchase. Great sale price and great customer service so far. No complaints!"

"Been over a week and have had no update or progress on our order, just more delays! Was noted to be delivered first week of July on order date, then pushed to the second, now it’s forecasted for the last week, all with zero updates on the order! Hoping to enjoy the new couch, if we ever get it. "

"This is my second purchase of the Aggy rug, I love the colors and the way this rug held up to my Nina’s (my lab dog) constant resting on the rug. This purchase arrived earlier than expected to my delight."

"There was no response to my last email when asked my thoughts on resolution. No one has responded "

"I've been browsing couches here for a while and was excited to take advantage of the Memorial Day sale. Only problem was that, when I was ready to add to cart, the "add to cart" button would not work. I've consistently had issues with this website when using my cell phone, but this time it was messing up on my PC as well. I was able to get in contact with a sales representative and they completed my order for me via phone amd made didn't leave until it was confirmed that everything went through. I'm super excited to receive my couch and the customer service was a 5 star experience. The website just needs some help."