"Something like this needs to be packaged with bubble wrap!!!! It was NOT wrapped in anything at all!!!! The picture was just in a box which was cracked and tore. Had it rained the picture would have been ruined!!!!"

"After having a terrible shopping experience at Melrose location, we headed to DTLA and the vibe was so much friendlier. Jennifer took GREAT care of us. We look forward to delivery of our furniture. "

"I had a great time at Joybird, from picking out colors, fabrics and even doing a rendering of the couches in our new home. It was very pleasant and super helpful! "

"Tre Calvert was very helpful and professional with great customer service. "

"I have not received my sofa yet, but the experience in choosing my sofa, the ease of seeing example sofas in the fabric choices I was looking for, the explanation of grades of materials and the EASE of ordering has been top notch.

Excited to receive my sofa and based on the reviews, I should be more than pleased."

"We knew what we wanted and just needed to make sure it was comfortable. And was it ever!!! We were probably the easiest sale all day! Our sales person was extremely knowledgeable and helpful. She gave us space when we needed it and was ready to be attentive when we needed it. Great experience!"

"The person that “helped” me in store was so rude- acted like I wouldn’t buy a couch, grabbed samples from me as I was comparing them… She was so rude I did not want to give her the commission so I went home opened a new account and ordered the couch myself- don’t park with Caitlin "

"SA David was amazing. Helpful, knowledgeable and engaging. I purchased additional pieces because of the warmth and patience he has. I look forward to purchasing more pieces in the near future."

"This review is related to the purchasing experience only. I will be back with comments on the quality of the furniture received and the whole shipping experience. The first thing you notice going to the store in Philadelphia is that everyone seems happy to be working there. We took that as a great sign! We were fortunate to be serviced by Sadie, who knows the products inside out and was very patient and the epitome of excellent customer service. Sadie helped us put together a plan for my living room space right from her laptop. When I was slow to grasp the plan on the computer, Sadie made a home visit to make it clear to me. (We live really close to the store) We could not be happier with this part of the service and commend Sadie for making the process so easy."

"I've been stalking the Joybird website for a long time, and finally decided to take the plunge. I wanted to see the furniture first, and the experience at the showroom was fantastic. I didn't feel pressured at any time to purchase anything, and got a lot of help with some final decisions I needed to make. Will definitely be buying more in the fuutre!"

"Sales woman was awesome. I kinda knew what I wanted. Was able to address my concerns and the fact that she already owned the couch was perfect. Wasn’t snooty, didn’t look me up and down -which typically happens. She was cool. "

"Had a wonderful time w/ Eleven!"

"We had a great experience in the SoHo showroom looking at furniture, choosing fabrics, and asking questions of the staff. Nothing beats talking to knowledgeable people face to face. "

"My visit to Joybird was a treat! Excellent, friendly, knowledgeable associates. I am so excited to have Joybird furniture in my living room. It's absolutely beautiful and extremely comfortable. Thank you Cynthia H. for being such an awesome consultant!!!
My family will be so happy."

"The selection of fabrics & designs can't be beat & the customer service is very good."