"Can’t log into the website to check on my status (literally prevented from entering information). Also there was a price drop right after I bought my item and I can’t ask for a credit. "

"I made an order in August for a console unit. I got it for a very good deal, 75% off. I was very excited about my purchase. It was supposed to be delivered around 23rd of September yet it was not even shipped at the time. I reached out to the customer service, they knew nothing about it and told me to wait two weeks. After two weeks nothing came. Then I received an email saying they cannot locate my item and they need to cancel my order. I was given a 150$ coupon. I am extremely unsatisfied with Joybird and will not be shopping there again.

While waiting for my order back in September, I saw the Oberlin Console cabinet -the one I got for 675$ on clearance sale was being sold for the full price again for 2700$. How can I not suspect that Joybird just sold my already purchased item to someone else for the higher price?"

"My experience started out great with my order and first phone call. Then I got sucker punched by Joybird when they emailed me the day before my sofa were to be delivered to tell me there was a 'glitch" in their system and my items were unavailable. How did this not get recognized earlier when they should have already been in route for delivery. So instead of honoring the price on another sofa, they are offering me a generous 35% discount. Now, why would I place another order with them and waste my time? Clearly lack of communication with processing orders. "

"Friendly, helpful and quick service"

"Our sales representative was knowledgeable about the products and helped us from start to finish of the sale. She alo offered further assistance during the build process and delivery. This type of service felt personal and custom, which is why I chose to purchase my second sofa from Joybird."

"The showroom in DTLA was beautiful. I knew what I generally wanted, and Kayla helped guide me through the final products purchased. She was very knowledgeable and patient, and all the staff working there were very nice. I also received a very thorough email after I left reviewing my purchase, the policies, and next steps/what to expect. The entire experience was wonderful!"

"John, the salesman who helped us was fabulous. Super laid back, extremely knowledgeable, and very friendly. I've been looking for the perfect furniture for a long time, but didn't want to buy online without actually sitting on and seeing the couch and chair. I'm so excited about all the color and style options Joybird has, and can't wait to get my new furniture!

I would highly recommend that you check out the Joybird in the Pearl in Portland, Oregon, and ask for John!"

"Great service! Super helpful"

"We ordered the Eliot sectional in leather and were so excited about this piece. However, when the couch arrived the chaise portion was a completely different leather treatment and color than the rest of the couch. It also did not have the product tag attached, it seemed like a return or something. We send numerous photos and spent time with customer service and they would not address the issue. We now have to return and work with a more established brand for our couch. Avoid! "

"The designer who helped us in the showroom was knowledgeable and helped with fabric selection and steered me to a better hair selection for my needs"

"Love Gregory ! So helpful!!!!!"

"I love my new couch. I wish they would have put on the brackets to join the 2 pieces though. "

"why are you asking for feedback, i haven’t gotten the furniture let alone any shipping updates. when i ordered, it said in stock and delivery in 2 weeks. now it looks like 5 weeks. facts matter…"

"The delivery guys were terrific.. personable, funny, and very efficient
And we love the coffee table"

"I've wanted a Joybird couch for years, and I was not disappointed by the store, the staff and I LOVED the furniture.
The 40% off sale allowed me to be able to afford an ottoman to go with my couch and I hope to add more chairs soon.
Shipping was good too! White glove treatment for $129."