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Product & services pricing
3.48/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.23/5
Customer service:
3.70/5
Return/Replacement policy:
3.27/5
Featured Review


Verified
5/5

2024-11-19

Easy and quick purchase. Walked out with a couch to be created with the materials of our choice in under 45 minutes.

"We were approached immediately by a nice women named Aiza in the Wooster Street Store in Manhattan. My wife had an idea of what she liked on line. Once we saw the floor model she wasn't as sure about her on line pick.
Aiza showed us another style. Brought us to the Fabric Books on the wall m, placed the fabric on the model & Bam! Done!!!
Paid and out the door with thanks and good wishes. Looking forward to the Joybird arrival In a few weeks. Thank you
"

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Verified
5/5

2024-11-18

Great customer service

"Fast friendly and the store is beautiful "

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Verified
5/5

2024-11-18

couch shopping

"Staff was accommodating and courteous. The products are beautifully displayed and the selection was not overwhelming but enough to have many choices. Buying the couch and chair was easy and efficient. The experience was comfortable "

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Verified
2/5

2024-11-18

Second item I have purchased that has arrived damaged.

"Lamp shade arrived dented. First item was night stand. After second time I returned the night stand I finally had to just keep the second stand with damage. Joybird packaging of items needs improvement."

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Verified
5/5

2024-11-18

Excellent customer service

"I wanted to comment on the outstanding service that was given to us by Charlie Klein the manger in Center City Philadelphia.

We had an unpleasant situation with a sales person there however Charlie went over and above our expectations. He is a true gentleman and a class act. With that being said we will continue to shop at Joybird as needed for future purchases. I hope he is acknowledged with this review

Thank you
Mr and Mrs. Grabosky
"

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Verified
5/5

2024-11-18

Overall amazing!

"Cant wait to get our new couch."

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Verified
5/5

2024-11-18

Very easy, positive experience at the showroom.

"Went into the Portland showroom to see swatches of material before I ordered my bed. Trey, the sales associate was extremely helpful. He greeted me right away and led me to what I needed, then left me to explore the fabrics without interruption.
When I was ready to order he took care of the entire process. Couldn’t have bean easier!
"

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Verified
5/5

2024-11-18

Amazing team!

" Everyone at the joybird store was so helpful. "

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Verified
3/5

2024-11-18

No delivery update

"I ordered my sofa a week ago and have still not received a delivery date."

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Verified
5/5

2024-11-18

Exceeded expectations!

"Very pleasant and helpful!"


Verified
5/5

2024-11-17

My new Holt sofa and Otto !!

"Natalie was extremely helpful and knowledgeable in the ordering process. She’s a definite asset to the Joybird company."

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Verified
5/5

2024-11-17

Really professional

"From the beginning to the end my experience was superb. "

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Verified
5/5

2024-11-15

Awesome experience!

"We went to the Seattle show room after looking at many different options for living room furniture. We were greeted with a warm and welcoming smile by Yume. She helped walk us through all of the options we liked and offered some great alternatives we hadn’t considered. She was patient with us and knowledgeable. She wasn’t pushy at all and gave us our space to discuss our options amongst ourselves. She used a tablet to help us visualize exact pieces that weren’t on the showroom floor and made the ordering process a breeze! 11/10 would recommend. "

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Verified
5/5

2024-11-14

Great Customer Service

"Visited the Cherry Creek, Denver store to buy a sectional sofa. Staja Thomas was amazing to work with (again!). She was patient as me and my family tried all the sofas and helped us find one with the dimensions that worked. All while making sure we got the best price. She made sure my daughters were included and made them feel special. Especially my youngest. Excited for our Briar sectional to come. We will be back and will highly recommend Joybird and Staja at the Cherry Creek store."

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Verified
1/5

2024-11-14

Still waiting for fabric samples

"I can’t understand why retailers pressure for a review when products have not yet been delivered. And most retailers have the info about delivery. "