"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Only several days after placing an order, were notified our order wouldn't take twice as long to ship as expected with no option to cancel. "
"Very professional service!"
“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Pretty, but weird stitching/meeting of fabric in some places. For the price of the couch I would like to see the fabric taught and not wonky. I will be contacting the company regarding this - maybe it is a defect on this particular piece? I will also add that the customer service, online chat option and communication on delivery day have been fantastic."
“Hi Maura, we are sorry to hear that your experience was less than amazing and hope that our support team was able to help with any issues. Please let us know if there is anything we can do to assist, we are here to help.”
"Charlie, the store manager, knew the exact questions to ask when helping us find the ideal sectional and perfect fabric. We can’t wait until our new sofa arrives."
“We are so glad to hear that Charlie was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"15/10 stars! Above and beyond. Made our couch buying experience so smooth. "
“We're thrilled to hear that you had a positive experience with Suz! Thank you for choosing Joybird. We can't wait for you to receive your new couch and hope you love it as much as we do!”
"Rosie was so helpful with guiding me through all of the options of couches. "
“We are so glad to hear that Rosie was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We went looking for chairs in the cherry creek showroom and Cae was amazing. She helped us with the material of chairs and picking out consoles. She kept us updated on status of our order and helped with purchasing more furniture when we decided to buy an additional chair. I will definitely buy all future furniture needs from Cae!"
“Thank you so much for your amazing feedback! We are thrilled to hear that Cae at our Cherry Creek location provided you with exceptional customer service. We truly appreciate your support and can't wait to continue serving you for years to come.”
"Trust me, you'll thank me later. This is NOT the daybed you are looking for. I was really excited to owning my first Joybird and get the piece - it looked beautiful online. It was delivered on May 5th 2024, so I've lived with it for about a few weeks -- and it is the MOST UNCOMFORTABLE furniture I've ever purchased in my life. I was under the impression it would be so plush and comfy (even after visiting it in the showroom) -- and it's not. The actual cushion is extremely thin (I mean extremely thin) and the base feels like stacked cardboard boxes was placed under a cheap mattress. I'll definitely have to find an alternative for guests to sleep because this will NOT work. I'm stunned at how uncomfortable it is."
“Hi there, we are sorry to hear that your experience was less than amazing and hope that our support team was able to help with any issues. Please let us know if there is anything we can do to assist, we are here to help.”
"I came in to just ask questions, I was nearly set on what I wanted from the website. When I came in, I was greeted and they were able to answer my questions. I got to try out the design I liked from online and noticed one other. After telling the rep the type of fabric I needed they were able to guide me through what the extended warranty was (pet fabric coverage) and really helped me with making sure I was comfortable with my purchase.
Great service, now if only the parking structure actually let me get in to my car (I had to hike up the ramps). "
“Thank you so much for taking the time to share your amazing experience with us! We are thrilled to hear that you had a delightful time at our showroom and that our staff was able to help you find the perfect piece. We pride ourselves on providing beautiful furniture, excellent support, and great prices. We truly appreciate your kind words and look forward to serving you again in the future!
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"Excellent hospitality and salesmanship! We can’t wait to get our new furniture!"
“We are so happy to hear that you had a great experience with us, we hope you love your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Excellent customer service experience. I notice my items (Lewis Sectional & Lewis Ottoman) that I purchased 4 days ago are now on sale. I called Joybird for a price adjustment and was pleasantly greated by the sales associate Bre and she quickly made the price adjustment to my order. I love Joybird. Thank you!"
“Wow! Thank you so much for your amazing review! We are thrilled to hear about your experience with our customer service team. It's great to know that our customer service rep was able to assist you with a coupon code and you were able to take advantage of our sale. We're sure you made an excellent choice with the Lewis Sectional and ottoman. Thank you for choosing Joybird and we hope you enjoy your new furniture!”
"Had a great experience with Joybird. Spoke with Jazmin at the L.A. store, she was extremely helpful and helped us choose the exact color we wanted, showing us many samples. Love the couch so much!"
“We're thrilled to hear about your amazing experience with Jazmin at our L.A. store! Thank you for choosing Joybird and we're so happy you love your Wilder corner couch. Enjoy it to the fullest!”
"Pricing isn't super transparent. I was stalking the website waiting for a sale and finally caught one. I was pretty happy with the price and then received an email that I needed to select my material...thought I did that already...and of course the price shot up! Plus there is shipping. I am really hoping this sofa is of high quality and worth the $$$. Delivery is over a month out."
“We're sorry to hear about the confusion with the pricing and additional costs for the sofa you ordered. We appreciate your feedback and we'll definitely take this into consideration to improve our transparency. Rest assured, our team works hard to ensure that every piece is crafted with the highest quality materials. If you have any further questions or concerns about your order, please feel free to reach out to our customer support team for assistance. Thank you for choosing Joybird.”
"Matthew was an absolute delight to work with. He was so knowledgeable with the products. And the fabric and had great design style. He helped me select the pieces and more importantly, coordinated four different fabrics to work fabulously together. I highly recommend asking for him."
“Thank you so much for sharing your wonderful experience with Mathew at our Melrose store! We're thrilled to hear that he provided you with excellent service and helped you create a beautifully coordinated look for your space. We truly appreciate your recommendation and look forward to assisting you with any future furniture needs.”
"In store customer service was exceptional"
“Thank you so much for the amazing review! We are thrilled to hear that our in-store team provided you with exceptional service. Your feedback means the world to us and we truly appreciate your support.”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”