"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Quick arrival of fabric swatches. I placed an order online and the process was quick and easy. I can’t wait to receive my sofa. "
"So far the ordering process has been excellent. Now waiting for the delivery "
“Thank you so much for the 5-star review! We're thrilled to hear that you had an excellent ordering experience with us. We can't wait to deliver your new Joybird furniture to you soon!”
"Rebecca was great in store & on the phone the next day as I placed our order. She was informative about our options & helped me understand the process! "
“Thank you so much for your glowing review! We are thrilled to hear that Rebecca provided you with exceptional service both in-store and over the phone. We pride ourselves on making the furniture shopping experience as smooth and informative as possible. Enjoy your new chair and thank you for choosing Joybird!”
"The experience buying with JoyBird has been super I was shopping the Hughes sofa for months and finally went in to the Denver showroom to check it out. I worked with a Design Consultant who was so awesome and helped me feel 100% confident in making my purchase. Can’t wait for my new couch to arrive and now I want a desk!
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“We are thrilled to hear about your amazing experience with Joybird! Thank you so much for sharing your excitement about the Hughes sofa and your interaction with our Design Consultant. We can't wait for your new couch to arrive and we're excited at the possibility of helping you find the perfect desk next!”
"Candice was pleasant, helpful and knowledgeable. "
“We are thrilled to hear that Candice provided you with outstanding service! Thank you for taking the time to share your positive experience with us. We appreciate your feedback and look forward to serving you again in the future.”
"Can't get through to speak to anyone in Customer Service when there is an issue. My couch was delivered and was damaged. "
“Hi there, we are very sorry to hear that you could not get through to our team. We took at look at your order and see that our customer service team has been able to process a return for your order. Please let us know if there is anything else we can do to assist at this time. ”
"Loved working with the virtual design team feature to pick the perfect couch!"
“We are thrilled to hear that you had a great experience using our virtual design team to find the perfect couch! Thank you for choosing Joybird Furniture for your furnishing needs.”
"Still waiting for them to ship me a fabric swatch kit that has been “ready” for over a week."
“Hi there, we are sorry to hear about the delay with your swatch kit. Please connect with our customer service team directly if you have any questions or sill need any assistance with your kit. We are here and happy to help. ”
"The picture was packaged in a thin cardboard carton with no protection and the frame was cracked when I opened the box. "
“We are very sorry to hear about your experience and that the package was delivered in that condition. We have confirmation from our team that a replacement has been delivered and hope that it was delivered in good condition and is to your liking. Please let us know if there is anything we can do on our end to further assist at this time. ”
"I had ordered a couch in a color I never picked before and as soon as I got home, realized it wasn’t the color for me. The customer service was really helpful! Helped me cancel, and re-order the couch in the color that brings me lots of peace! can’t wait for it to be delivered!"
“We're thrilled to hear about your positive experience with our customer service team! We're always here to help make sure you get exactly what you want. We're excited for you to receive your couch in the perfect color that brings you peace. Thank you for choosing Joybird!”
"David Gray helped us at the Cherry Creek location. He was kind, knowledgable and made our experience easy and fun.
Thank you David!
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“Thank you for your glowing 5-star review! We're thrilled to hear about your positive experience with David at our Cherry Creek location. We strive to make furniture shopping easy and enjoyable for our customers, and we're so glad that David was able to assist you. Thank you for choosing Joybird!”
"Kevin was a great help in selecting the furniture and fabric that will fit our room and needs. "
“Thank you so much for the wonderful feedback! We're thrilled to hear that Kevin provided such excellent service in helping you choose the perfect furniture and fabric for your room. We appreciate your support!”
"Great and easy experience. Looked at what I wanted online. Went to the showroom to sit on it. Liked it, bought it. Great customer service from Sarah T. As well."
“We are thrilled to hear that you had such a wonderful and seamless experience finding the perfect piece for your home at Joybird! Thank you for choosing us and for mentioning the exceptional customer service provided by Sarah T. We truly appreciate your support and hope you enjoy your new furniture for years to come!”
"We came to Joybird after receiving ads for the President's Day sale and within 15min of being in the store we purchased a couch. We received great advice on the pet durability of the various couch materials and seamless customer service. We ended up getting over $1k off the couch with the sale. We're big fans!"
“Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience at our store and that our team provided you with great advice and seamless customer service. It's always a pleasure helping our customers find the perfect furniture for their homes. Enjoy your new couch, and thank you for being big fans of Joybird!”
"We ordered a couch and it was discounted a few days later. We called and asked for the discount to be applied to the order and they gave it to us. Great experience "
“We're thrilled to hear about your amazing experience with our team and that we could make sure you got that discount applied to your order. Thank you for choosing Joybird, and we appreciate your support!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for the glowing review, Kathy! We're thrilled to hear that you had a seamless experience ordering fabric swatches and can't wait for you to receive your sofa. We appreciate your support and can't wait for you to enjoy your new piece.”