"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The online selection and purchase experience is very nice and the customer service is fast and friendly!"
"The furniture repair guy found that the screw of the back leg had been attached at an hard slant with made the screw impossible to be unscrewed because it became stripped. It took him a while to get that screw removed. Anyway, the leg is sturdy now. Thank you for repairing my lovely chair. "
“We're so glad to hear that your chair is now sturdy and repaired! Thank you for sharing your experience with us. We're thrilled that our repair guy was able to fix the wobbly leg for you. We appreciate your support and hope you continue to enjoy your lovely chair for years to come. Thank you for choosing Joybird. ”
"I purchased the Miller Sofa. I was worried about purchasing a sofa online, but it was easy and straightforward. "
“Thank you so much for sharing your experience with us! We are thrilled to hear that you found the process of purchasing your Miller Sofa to be easy and straightforward. We appreciate your trust in us and are delighted that you are happy with your new sofa. Enjoy lounging in style!”
"So excited or our Lewis Apartment Sectional. Elena at the PDX Pearl location was super helpful and friendly."
“We are so happy to hear that Elena was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"The sale person at the DC store. Was so helpful to recommend just the right furniture for my wife and I. Candice made us feel comfortable and we trusted her advice."
“We are thrilled to hear that Candice was able to provide you with such excellent service at our DC store! Thank you for sharing your experience and for choosing Joybird for your home furnishing needs.”
"I ordered a couch that i was really excited about. Upon delivery the crew said they weren't able to get the couch up to my apartment. There wasn't an attempt made and I didn't fully understand how it wouldn't fit. It was returned.
I like the couches so i reordered a new one that was smaller. Joybird did nothing in terms of making me feel heard for the inconvenience and offered no kind of help or reassurance in their email responses. They also had no follow up so I had to chase answers (and ultimately my refund). if nothing goes wrong with your order you should be satisfied. I just didn't have a great customer service experience. "
“We're sorry to hear about your experience with the delivery of your couch and the lack of assistance you received. We aim to provide excellent customer service, and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will take it into consideration to improve our processes moving forward. If you have any further concerns or issues, please don't hesitate to reach out to us.”
"The design specialist was an expert in all the materials and explained all my options. They went above and beyond helping me make a selection and overall enjoyed the experience. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that our team provided you with excellent customer service. We're proud to have helpful and patient team members who go above and beyond to assist our customers. We appreciate your feedback and hope you enjoy your new sofa from Joybird!”
"I had purchased 2 chairs online as a "decide later" order, and went into the Philadelphia store to see the chair and fabric I thought I wanted. Staff gave me wonderful service, spending a good amount of time with me in looking at fabric options, discussing the advantages/disadvantages, and helping me with chair options that would fit well with the sofa I purchased from West Elm. Long story short, I purchased 2 different chairs with a different fabric than what I expected. So helpful and it was a great experience!"
“This review absolutely made our day! We're thrilled to hear about your exceptional experience at our Philadelphia store. Our team is dedicated to helping you find the perfect pieces for your space, and we're so glad we could assist you in choosing the ideal chairs and fabric to complement your existing sofa. Thank you for choosing Joybird - we appreciate you!”
"Staja was extremely helpful and efficient in finding me the perfect chair and ottoman. I was in and out of the Cherry Creek store in 30 minutes. Shout out to her co-workers who were friendly and knowledgeable as well. This was the best furniture shopping experience I’ve ever had."
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I had many questions in getting ready to purchase a sofa bed and everyone in customer service on several different occasions was extremely helpful. Receiving the box of swatches was also very helpful. The sale price was terrific and the option to place order but defer decision on fabric was very helpful for locking in sale price. Now all you might want to know is how was the item itself - and I don't know yet. I just completed by fabric selection and will receive the sofa bed in April.
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“Thank you so much for your glowing review! We are thrilled that our customer service team was able to assist you throughout the process of selecting your sofa bed. We're glad you found the swatches helpful and that you were able to take advantage of our sale price and fabric selection option. We can't wait for you to receive your sofa bed in April - we're sure you're going to love it!”
"It was so easy to pick out & purchase ( on payments plan) and when I had questions I just tapped chat and got immediate responses. I’ve wanted this lounger for a year for my cats and me as I’ve seen it with owners and their large dogs so I know it will be perfect ! "
“Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found the buying process easy and that our chat support was helpful. We're sure you and your cats are going to love lounging on your new sofa chair - it's perfect for precious moments together!”
"I was very excited to purchase the Joybird Wilder Sleeper Sofa a few months ago. Upon delivery (2 months after ordering) I noticed the cushions did not line up with the frame of the sofa, and within the first 4 months the fabric is so wrinkled it looks like I've had the sofa for four years. I only use my sofa for a small window of time in the evening and don't have a lot of traffic on it otherwise. When I visited the local Joybird showroom to express my concerns and inquire about replacement cushions, the design consultant told me the cushions looked "defective". The showroom sample of the same sofa was in pristine condition, no wrinkles in the farbic, and the cushions lined up perfectly with the frame. (The design consultant also told me they had the sample in the showroom for over a year with heavy traffic of people testing out the sofa) When I filed a claim with the warranty department, I was told by Miguel that there was nothing they could do to replace my cushions as this is just normal wear and tear and they cannot guarantee consistency across the board as all pieces are made individually. This sofa was not an inexpensive piece and the quality of the what I received does not match the price tag. Shop elsewhere, I know I will next time."
“Hi there, we are sorry to hear that you had this experience. We have reached out to our team and they confirmed they will be reaching out to you to revisit your claim and assist. Please let us know if you have any questions or concerns in the meantime. ”
"Recently purchased a couch and dog bed from them and I’m very happy with the quality, color, and comfort. Will definitely be using them again! "
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your sofa at home!”
"Everything about the process has met my expectations."
“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"In a time when both of these are becoming more and more difficult to find, it was refreshing to find both at Joybird. My sleeper chair was just delivered today and I love it!"
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your sleeper chair at home!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a terrific experience with our team. It's also fantastic to know that you enjoyed our great selection and the wide array of products we offer. Your support means the world to us, and we can't wait to serve you again in the future!”