"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Shopping for furniture is normally stressful for us! it is not with Joybird. "
"We stopped by the Seattle storefront "just to look" and had such a wonderful experience with Sarah that within 40 minutes, we were buying a new couch. She listened to our wants and needs, patiently showed us everything that met our criteria, and even more patiently waited on us to sit on sofas repeatedly until we'd settled on the right one. We were thrilled with our experience! "
“We are thrilled to hear about your wonderful experience at our Seattle storefront with Sarah! Thank you so much for taking the time to share your feedback. Our team is dedicated to providing excellent customer service, and we are delighted that Sarah was able to assist you in finding the perfect couch to meet your needs. We can't wait to see how your new addition enhances your home decor!”
"Beautiful aqua color in sofa photo was no longer available. Picked a different color but sad I couldn’t get the color that got my attention. Also sad I couldn’t get the 0% financing for 12 mo that I had gotten before. "
“Hi there, we are sorry to hear that the fabric you had envisioned was no longer available for purchase. We try our best to keep our fabrics consistently available on our site but now and then, we have to drop fabrics to make room for new ones. We hope that you were able to find a good alternative that matches the vision for your space. In regards to the financing options, that would depend on each customer and their credit. We recommend connecting with Affirm if you feel like there is a discrepancy in what was offered to you as they will be the best suited to assist.”
"I would like to say “thank you” to Shaquana located DC Logan Circle for the exceptional guidance and customer service/design during my purchase of the Lewis Sectional (Size: Apartment and Color: Royale Hacienda).
I am truly excited to see my fabulously colored couch in my new living room space. "
“We are thrilled to hear about your exceptional experience with Shaquana at our DC Logan Circle location! Thank you for choosing Joybird and for sharing your positive feedback. We can't wait for you to enjoy your fabulous Lewis Sectional in Royale Hacienda in your new living room – it's going to look amazing!”
"Lino was great and guided us through the buying process smoothly. The product design is far beyond what other stores are offering."
“Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with Lino and that you love the design of your new furniture. We always strive to provide the best customer service and unique designs, and we're so happy that we could exceed your expectations. Enjoy your new pieces!”
"After the initial contact, I spent hours trying to order the sofa that I wanted. Email didn’t work, the phone didn’t work and to get the chat working again I had to delete cookies on my computer to make it think it was a new connection. I finally got it ordered, but it was an ordeal. The people are all very nice though and I have no complaints about them."
“We're sorry to hear about the difficulties you experienced while trying to place your order. We truly appreciate your feedback and we will use it to improve our website and customer service processes. If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Joybird.”
"I loved the look of Joybird's furniture online, so my husband and I visited the showroom in person. We were in disbelief that EVERY chair and couch that we sat in was comfortable. Cynthia was extremely friendly, helpful, and knowledgeable. She helped us with color coordinating, sizing, and decision making. We had been to visit multiple furniture stores prior, only to be disappointed. At Joybird, we actually had FUN! We couldn't be happier with our experience. "
“We are thrilled to hear about your amazing experience at our showroom! Thank you for choosing Joybird and for sharing your wonderful feedback with us. We're so pleased that you enjoyed the comfort of our furniture and had a fun time exploring our collections. It's fantastic to hear that Cynthia provided you with exceptional service and helped you with all your needs. We hope you continue to love your new furniture for years to come!”
"I walked into the show room to a very friendly staff who greeted me right away. What’s more, I noticed they did this for every single customer that walked in the studio. To me, that’s really great since I experienced such greetings very little, if at all, at others stores I went to for furniture shopping. My specialist was very kind and really knew her stuff, and it seemed as though all the staff did. They explained and talked through what I was interested in and what kind of tone and vibe I was looking for in my couch. They really walked through each couch type and asked questions about my style and comfort level. I felt like I was given royal treatment for what is a pretty big purchase. Overall, I recommend anyone to give joybird a look just for their customer experience alone, then a deeper look for their amazing furniture and style. "
“We're thrilled to hear about your amazing experience at our showroom! Our team is dedicated to providing top-notch customer service, and we're so grateful for your kind words. It's wonderful to know that you felt welcomed and well taken care of during your visit. Thank you for choosing Joybird! ”
"Justin from Philadelphia store was super helpful and knowledgeable! Great experience!"
“Thank you so much for your wonderful review! We are thrilled to hear that Justin provided you with excellent service at our Philadelphia store. We appreciate your support and are grateful for your kind words. Thank you for choosing Joybird!”
"Supper cozy. Great color and texture"
“We are thrilled to hear that you had a wonderful experience with our service and that you are loving your cozy new furniture! Thank you for choosing Joybird.”
"I was debating on the purchase of a sofa and customer service was great in answering all of my questions."
“Thank you so much for your kind words! We are thrilled to hear that our customer service team was able to assist you and answer all of your questions. We appreciate your feedback and are grateful for your support!”
"My husband and I made it to Joybird with only about 15 mins to look around (after going to a wrong store first). Staja and Cae were so welcoming and helpful. They answered questions, gathered swatches for us as we were looking around, and saved our favorites online so we didn't have to search later. They even stayed open late for us. I can't say enough great things about them. And I cant wait for our new couch and loveseat to come in!!!"
“Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that Staja and Cae provided you with exceptional customer service and made your visit to Joybird enjoyable. We can't wait for you to receive your new couch and loveseat - we're sure they will look amazing in your home!”
"Love going into the store. The furniture is bright and comfortable. The staff is friendly, responsive and helpful."
“We're thrilled to hear you had such a fantastic experience with us! Thank you for your kind words and for choosing Joybird. We're so happy to hear that you love our products and that our team could assist you. We appreciate your feedback and look forward to serving you again in the future!”
"Our salesperson Justin Moyer in the NYC SoHo store was so helpful and we were able to buy what we loved at a great deal.
I would recommend Justin to my friends who are shopping for furniture. "
“We are thrilled to hear that you had such a positive experience at our NYC SoHo store with Justin Moyer! Thank you for sharing your feedback and for recommending us to your friends. We appreciate your support and hope you continue to enjoy your new furniture from Joybird!”
"After reviewing options online, I was able to go to the showroom to experience the furniture and touch and see the fabric first hand. The showroom staff were able to quickly complete my purchase and clearly explained all of the various supplemental coverage options available. "
“We are thrilled to hear that you had such a positive experience at our showroom! It's fantastic to know that our staff could assist you in finding the perfect furniture and explaining all the options available to you. Thank you for choosing Joybird!”
A rep from Joybird , JoybirdFurniture, has responded:
“We are thrilled to hear that you had an excellent customer experience with us! Making furniture shopping a stress-free and enjoyable process is our goal, and we are so grateful for your kind words. Thank you for choosing Joybird!”