"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Kayla from the DTLA location was so helpful and answered all my questions. I ended up changing my mind on the sofa I wanted after she offered to FaceTime me and show me the dimensions in person- so happy she reached out!"
"Jillian was super helpful and encouraging when it came to this big purchase/decision. I really appreciated her patience, consideration, and general desire to provide any support I needed in order to make my final sofa choice. "
“Thank you for taking the time to share your experience with us! We are so glad to hear that Jillian was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"Great experience, Stanley was a great help!"
“We are so happy to hear that Stanley was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Lauren at the downtown Brooklyn location was wonderful in helping find the dream couch. We love our couch!! Thanks Lauren"
“We are so glad to hear that Lauren was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We had great service and loved the choices in size, style and color. Thank you !
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“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Easy to use shopping experience"
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"I can’t no furniture yet."
“Thank you for sharing your feedback with us. We understand that the ordering process may not be the most important part for you, and we appreciate your willingness to provide another review after your furniture is delivered and installed. If you have any questions or need assistance during the delivery and installation process, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.”
"Fantastic customer service, they followed up as they said, made the sale easy and pickup was a breeze. Will be back for more! Will enjoy the Barbie chair :)"
“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"This is quality comfortable furniture made with lush velvet pet friendly materials.
Love it "
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your furniture at home!”
"Tyler was so patient with me and answered all of my questions. I had so many and he was very kind and helpful. I was incredibly indecisive and he gave me time to think through my decision. I will buy all of my future furniture from Tyler forever. "
“Thank you so much for your amazing feedback! We are thrilled to hear that Tyler provided you with exceptional customer service. We truly appreciate your support and can't wait to continue serving you for years to come.”
"I've been looking at sofas for over a year. Joybird was one of the first companies that caught my eye. In the end, I decided to take a chance with ordering furniture from Joybird sight unseen, and I am not disappointed in any way. Delivery was on time, super professional, and set-up was quick. The sofas are well-made, stylish and very comfy! Every part of my experience has exceeded expectation. "
“Hi Sandra! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I am only writing this now because I have had repeated emails reminding me to write a review...even though I only just ordered my product 10 days ago, and was told it would be 6-8 weeks for my order to arrive. So how can I be expected to write a review on something I don't even have yet?"
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
"The swathes made it possible to judge from an email photo to the real thing. Great idea to send those. Thanks. Sandy Craft"
“We're so happy to hear that you found the perfect color for your new couch, Sandy! We're thrilled that our samples helped you make the right choice. Thank you for choosing Joybird!”
"I placed an order in November 23 and I am still waiting for the couch, they sold more couches than they had in stock and my couch still needs to be build as of March 24 and still don't know when we will have it. Never again."
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”
"we have not received ALL our order yet, but so far everything is going well"
“Thank you so much for your positive review! We're thrilled to hear that you're excited about your upcoming delivery. Rest assured, our team is dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird pieces!”
A rep from Joybird , JoybirdFurniture, has responded:
“We are so glad to hear that Kayla was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”