"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Received our rug very quickly; the colors of the rug are even more vibrant than the photos online, so we are very happy"
"I had an incredible experience. Very smooth and efficient. Could not recommend my sales associate enough."
“Thank you so much for this amazing review! We're thrilled to hear that you had a smooth and efficient experience with us and that your sales associate was so helpful. We truly appreciate your recommendation and can't wait to assist you again in the future!”
"I haven't received my purchases yet, but from all the great reviews and ease of ordering, I know I chose right!"
“Thank you so much for choosing Joybird! We're thrilled to hear that you had a seamless online ordering experience. We can't wait for you to receive your purchases and we're confident you're going to love them just as much as our other happy customers do. Thanks again for choosing Joybird!”
"Spent a week looking at several on lone shops looking for a specific size and color sofa couch. Joybird came to close to what I was looking for so I made the purchase."
“Thank you so much for choosing Joybird to find the perfect sofa couch you were looking for! We're thrilled to hear that our selection came so close to what you were envisioning. Enjoy your new piece of furniture!”
"On Feb 23, 2024 i visited the showroom at 83 Wooster Street in Soho NYC. I was helped by Justin Mayer. i decided on the Hughes Sleeper Sofa and storage Ottoman in Cobalt Blue. when i realized i needed pillows- at least the lumbar pillow( your sofas are deep) i put the following on my order: 1 lumbar pillow, 2 large square pillows, one round pleated pillow .
i then decide against the pleated pillow and changed the fabric on the 22" square pillows Justin emailed inovice but my card was charged more than the invoice.
when i asked Justin Mayer to explain, he had a hard time. here is what he finally told me:
my order confirmation was J574840. total of that order confirmation is $3697.40
the invoice for this order is $3697.40
However I was charged $3728.97 + and additional charge of $118.68 for an upcharge - i should have been informed about the upcharge at the time of sale
Justin told me i would receive a refund of $150.25 based on items removed from my initial"inquiry" but nowhere is this stated on the final invoice.
This is unacceptable. it is the antithesis of transperancy and good business practices."
“Hi there, we are sorry to hear about your experience. We have confirmation that a refund of $150.25 was issued 02/24 and should be reflected on your end. We appreciate your feedback and assure you that we will use it to improve our services and communication. Please let us know if there is anything we can do on our end to further assist at this time. ”
"I need to return a recent purchase and there is no easy way to do this via your website. Not to mention a 25% restocking fee which is completely ridiculous in this era of free shipping and returns. I actually want to replace my items with different sized ones, and yet I am penalized hundreds of dollars. I've recommended Joybird to so many friends and family after buying a sofa from you in 2019 but I am seriously reconsidering it now.
Do better, Joybird. "
“Hi there, thank you for taking the time to share your experience. We are sorry to hear that you had to change your order due to the dimensions of the products. We do see that the pieces have been delivered and hope that they are to your liking and were a good fit after all. Please let us know if there is anything we can to help at this time. ”
"Both Justin and Scott were patient and helpful as we discussed the options of fabric and sofa designs. Scott was truly professional and made sure his coworker Justin received credit for the sale even though he gave me over an hour of service and assisted in my final purchase.
The store atmosphere is friendly."
“Thank you so much for the glowing review! We are thrilled to hear that Justin and Scott provided you with excellent service and made your shopping experience enjoyable. We truly appreciate your kind words and are excited to hear that you found our store atmosphere friendly. Thank you for choosing Joybird. ”
"Quick, easy and pleasant experience. Store is well laid out with many options available to view. Our sales person had a great personality and was very helpful with final choices. We are excited for our couch to arrive!"
“We are thrilled to hear about your positive experience shopping with us! Thank you for taking the time to share your feedback. We can't wait for you to receive your new couch and hope it brings you joy for years to come!”
"I ordered the Jade bed which when I contacted customer service is being discontinued and just has the remaining inventory. So the bed was in stock and now 10 days later it still hasn’t shipped. Not sure why it would take so long to get the furniture out. I am furnishing a five bedroom house to be used as an Airbnb and have ordered from dozens of companies. Not one of them has taken this long to get order shipped. This company was purchased by La-Z-Boy. I guess the La-Z-Boy is working in the warehouse."
“Hi there, we are sorry to hear about the delay with your order. We have confirmation that the piece has been delivered and hope that our team was able to assist with any issues. Please let us know if there is anything else we can do for you at this time, ”
"I reached out for help on a pending order and received an immediate and helpful reply.
Love this company and their reps!"
“Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience with our customer service team. We truly appreciate your kind words and support. We can't wait to continue providing you with exceptional service and beautiful furniture.”
"The best experience this past week getting a new couch with Spencer. He was so friendly, knowledgeable, funny and kind! He was one of the reasons we bought a couch that day! "
“We are thrilled to hear about your amazing experience with Spencer! It's wonderful to know that his exceptional customer service played a big role in your decision to purchase a couch from us. Thank you for sharing your feedback, and we're so grateful to have Spencer on our team!”
"When we first visited Joybird it was simply to browse and window shop and we met with Scott who was immediately helpful and showed us everything we had questions about. Weeks later after searching for anything close to similar we came back to Joybird and Scott helped us pick out the perfect couch for our new home. Great experience! Looking forward to the delivery."
“Thank you so much for your glowing review! We are thrilled to hear about your positive experience with Scott at Joybird. It's wonderful to know that he was so helpful in finding the perfect couch for your new home. We can't wait for you to enjoy your new furniture once it's delivered!”
"The staff was so helpful in the showroom. Gave me options, cards, walked me through payment and even offered to alert me on another piece when it goes on sale! I’m so excited to get my pillows and my furniture. I’ve already sent 2 other people to the NYS showroom"
“We are thrilled to hear about your fantastic experience at our showroom! Our team is dedicated to providing top-notch service and we're so happy to hear that you were well taken care of. Thank you for recommending us to your friends – we truly appreciate your support. Enjoy your new pillows and furniture!”
"We absolutely love our new daybed! We are using it as an ottoman/bench and it’s just perfect! Great quality and great service! Looking forward to adding more Joybird pieces to our home! "
“Thank you so much for the glowing review! We are thrilled to hear that you are loving your Briar Daybed and that it fits perfectly in your space. We can't wait to see how you incorporate more Joybird pieces into your home. Enjoy!”
"Eli gave great service. His knowledge of the products was excellent. The furniture we looked at was high quality and really nice.
We will be back"
“We are so glad to hear that Eli was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
A rep from Joybird , JoybirdFurniture, has responded:
“We are thrilled to hear that you received your rug quickly and that the colors are even more vibrant in person! Thank you for choosing Joybird and sharing your positive experience with us. Enjoy your new rug!”