"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"So this wall shelf was very expensive and upon receipt, I noticed the edge banding was peeling. I think for over $300 for a shelf it should have arrived in perfect condition. The unsightly bubbles in the edge banding look very cheap and I do not trust the longevity of this item. "
"The sales reps and designers were a huge help for us!"
“We are thrilled to hear that our sales reps and designers were able to provide you with excellent service! Thank you for choosing Joybird and taking the time to share your positive experience with us.”
"Justin and Christina at the soho location were so patient and helpful. Can wait to get my new furniture. "
“We are so happy to hear that Justin and Christina were able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Looking for a chaise lounge for my new sunroom and ran across JoyBird. I ordered the free swatches and after they arrived placed my order. It has not arrived yet, due in March. I'm hoping to love it!"
“Thank you so much for your positive review! We're thrilled to hear that you're excited about your upcoming delivery. Rest assured, our team is dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird piece!”
"From the time I walked into the store, to the time I left all of the employees were helpful, kind, and welcoming. I would like to give a special thanks to Patrick Schneider, who listened to what I was looking for and recommended three different lines to look at. He was knowledgeable and helped me realize what I was looking for was actually an upsell from the piece that I originally thought I wanted. Could not be happier with the customer service in the store and over the phone. Thank you. Looking forward to the arrival of my new Eliot sectional in Royale Peacock!"
“Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Patrick and the rest of our team at the Portland location. It's wonderful to know that they were able to provide you with exceptional customer service and help you find the perfect piece for your home. We can't wait for you to receive your new Eliot sofa and hope it brings you joy for years to come. Thank you for choosing Joybird!”
"The costs of shipping is ridiculous for small items like pillows."
“We're sorry to hear that you found the shipping costs to be high for small items like pillows. We strive to provide transparent pricing and will definitely take your feedback into consideration as we continue to review our shipping policies. Thank you for sharing your experience with us.”
"Friendly staff and a very clean showroom! Overall great low pressure environment. "
“Thank you so much for the wonderful review! We're thrilled to hear that you had a fantastic shopping experience at our showroom. Our team works hard to create a welcoming and stress-free environment for all our customers. We appreciate your kind words and hope to see you again soon!”
"Our sales associate, Ross, was patient and timely in answering all of our questions. "
“Thank you for the great review! We are so happy to hear that Ross provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”
"My husband and I purchased our first sectional and chairs from Joybird Seattle. Was greeted by sales rep Zoe, she was very knowledgeable and extremely patient. We were happy with the choices Joybird offers and surprised wait time isn’t that long for special orders. We would recommend Zoe and Joybird furniture!"
“We are thrilled to hear about your wonderful experience at our Seattle showroom! Thank you for choosing Joybird for your sectional and chairs. Zoe will be so happy to hear that she made your shopping experience enjoyable. We appreciate your recommendation and can't wait to welcome you back for any future furniture needs. Thank you for choosing Joybird!”
"I purchased a Joybird couch as part of a professional project, and loved it. When it came time to replace my home couch I was very happy a Joybird product came up in my research. The quality and sturdiness of the build is just as I remembered, and the style and design is hard to beat. Production and delivery of the couch was much faster than anticipated. The third party that delivered the couch were professional and courteous. Looking forward to enjoying my new couch for many years to come."
“We are thrilled to hear that you are enjoying your new Joybird couch! Thank you so much for choosing us again for your home furniture needs. It's wonderful to know that the quality, style, and delivery exceeded your expectations. We hope you create many happy memories on your new couch!”
"The guy who help us at the Brooklyn location was very helpful and answer ALL our questions. He was also very personable. Wonderful Experience! Barbara"
“Thank you for the amazing feedback, Barbara! We are thrilled to hear that you had such a wonderful experience at our Brooklyn location. Our team is dedicated to providing excellent service, and we're so glad that we could help answer all your questions. We appreciate your kind words and look forward to serving you again in the future!”
"Ordering my sofa was an easy and positive experience. :-)"
“Thank you for the amazing 5-star review! We're thrilled to hear that ordering your sofa was such a breeze. Making the process easy and positive for our customers is always our goal!”
"I had to cancel my order after 24 hours. It was more like 36 hours. I was charged a 20% restock fee even though it was throw pillows and not furniture. The store people should have been upfront about this policy."
“Hi there, we are sorry to hear that you feel negatively about your experience with Joybird. Our policy states that we charge a 20% restocking fee for cancelations after the 24-hour period of placing your order. This is shared in our confirmation order email but our team should have mentioned it. We apologize for any inconvenience this may have caused and will use this as an opportunity to improve our communication. Please let us know if there's anything we can do to help at this time. ”
"Claudia made it simple to buy the couch I’ve been eyeing online. I feel confident I will be taken care of every step of the way going forward. The process could not have been easier or more pleasant. Highly recommend. "
“Thank you for taking the time to share your experience with us! We are so glad to hear that Claudia was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"Renata is so knowledgeable and attentive to our exact needs! She is easily the best sales associate I have ever dealt with at a furniture store! She is the kind of associate we should all wish for in our businesses!!!"
“We are so glad to hear that Renata was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
A rep from Joybird , JoybirdFurniture, has responded:
“We’re sorry that you’re having issues with your items and that you feel they aren’t up to par with the quality they should be. If you can please send photos to https://joybird.com/issues/ that would allow us to better assist you and decipher what the best plan of action is to get the issue resolved.”