"For myself, Ralph and Peter our lives and our families lives changed forever when we were injured at work. The Drilling Rig we were working on suffered a major catastrophic failure causing a massive explosion and fire ripping the Rig and all 3 of us apart. Instead of getting Professional help from the Workers Compensation Board to assist in overcoming our injuries and burns to get us back to work, we were instead tortured worse than animals. The incredible torture, loosing our families and loosing hope left us living this nightmare over and over. We were treated like garbage and the daily torture has lasted for many long agonizing years. We lived a life of despair and false hope! These were the very people who we actually believed would be there for us in our time of need if ever injured on the job. Instead we were being laughed at as they were kicking us to the curb. This uncaring, arrogant, self serving bunch thought of nothing else but grabbing as much of the bonus money and promotions they could get simply for denying our Claims for any reason they could dream up. We do not believe our Doctor's Reports were even glanced at. All 3 of us had burns, multiple injuries including broken backs, arms and legs yet the WCB Record says we all suffered back strains. Unbelievably corrupt but true! These greedy mindless souls laughed at us everytime we begged and pleaded for even a little compassion and due process. This is what started our legal fight for Justice and resolve. Everyone in our lives soon found it difficult to even be around us watching us being tortured while trying to fight for medical care and Justice over taking every waking moment of every day for many long agonizing years. We have survived with the hope resolve would come one day ending all the legal matters we have struggled with but it was not to be. This ordeal has literally drained the life out of us and right when we felt all hope was lost we have found an awesome group called Just Answer. This Team of Professionals at Just Answer have already in a short time shown they are extremely focused on helping us overcome an incredibly complex legal matter and we could not be happier! The first time we all smiled in many years. From the caring and compassionate Customer Care Team at Just Answer to the Expert's and Management we now have a chance to finally obtain the resolve which has eluded us for so long. We without a doubt recommend the Team of dedicated Professionals at Just Answer to meet any number of needs and concerns anyone may have. We are extremely thankful the experienced and caring Just Answer Team stepped in when they did. We were exhausted and simply worn out attempting to get everything done on our own. Beyond a doubt having the Team at Just Answer and their numerous areas of expertise available was and still is a big breath of fresh air for the 3 of us. The overwhelming feeling of having no hope to now knowing we will continue our fight for Justice and resolve cannot be matched. Anyone feeling as alone as we were would be helping themselves by talking to the unbelievable people at Just Answer!
"
"It was so nice to contact Debra. Very helpful and understanding "
"Dr. Rebecca was amazing! She was very thorough and continued to check in. I will definitely continue to use this service. She gave me peace of mind. I’m definitely going to be sharing this with all my friends. "
"Barrister answered my question in full quickly"
"My one cat's eye was suddenly closed and I knew something was wrong. The local vet offices where closed and so I reached out here. The vet I spoke with absolutely wonderful and by looking at the photo I sent was able to recommend the right thing the help. I was able to get the product right away and within a day its already helping. I'm truly grateful for this service!"
"the mechanics answers were correct and right on. I done what he said and it worked"
"When I got connected with Joe and we started talking, right away I knew that he knew what he was talking about. No matter the question I threw at him, he had a answer and testing procedure for that issue. I couldn't be happier with this service! I started it strictly on a trial bases, and after the first session, I'll be continuing my membership to keep this around! Thanks for everything guys!"
"Their advertisement said "Answers in minutes". After 50 minutes, still no answer about my RV Refrigerator. 30 of those minutes I was on an online chat. They kept telling me the marked my request as urgent. I got tired of waiting and asked for a refund. I was then handed off to a customer retention specialist and was tole "I can help you". After a few minutes I was told an "Expert would be calling me soon" After another 5 minutes I requested a refund. They were not very receptive for that but eventually refunded my payment. I guess it depends on what "Service" you need. My experience is RV repair isn't one of them."
"I called in with a question for a vet and waited for 90 minutes with no answer, only excuses and promises that I’d get a quick answer. I quickly got the drift as to what their business model was and I wanted no part of it. I called their customer service, cancelled my membership, and had my $5.00 refunded."
“Hello Jay,
Thank you for getting in touch with us about this experience, we're sorry to hear about the delay in getting a response that you received.
The response time on the site can vary based on the number of questions being posted in a category, the number of Experts working at that time. While the typical response time is about 8 minutes, we do notify all customers via Email and SMS that they have received a response so that you don't need to wait around on the site for an answer.
We'd be happy to take another look at your account to see what happened. Please reach out to our Customer Care team from the Help Page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care”
"The technician (Jason) was helpful and clearly described what I needed to do to remedy my issue. Jason even suggested the tool I would need and provided a link to a representation of the tool. I bounced a couple of ideas for my course of action and Jason responded promptly with courteous support of my ideas as well as pointing out that my actions could cause me more work and could generate more work with little benefit. I feel it was helpful to have the input from a technician who has many hours/years of experience to help me with my random situation."
"Thank you for your this amazing service, at the beginning I was sceptical about it. But it works, connects with the right professional to answer all of your questions. It takes a little time and answers is not instant so be patient and you will get all your answers, plus if you want to speak directly with professional, you can for additional price but my opinion it is worth it. Thank you Joe for your help with my truck."
"TERRIBLE company!!!
You sign up to get an answer, which is great! And was fabulous! But man oh man, you better read all the fine print because they sign you up for a membership that will charge $44.95 per month. Then God forbid you try to call and cancel....they will cancel it but REFUSE to give any sort of refund. I was charged for over a year....which is 100% my fault for not catching the charges, but all I asked for was 1 month refunded to me. Customer service rep promised me a supervisor would return my call within 10-15 minutes. Never got a call. I called back 6 hours later, they proceeded to tell me that the manager got my voicemail which is a lie. My phone is charged and on me all day. I called back demanding to speak to a supervisor yet AGAIN! After about 3 hours of my wasted time I was finally able to speak to someone. Customer service is BEYOND terrible. Horrible to try to work with them. DO NOT EVEN TRY THIS COMPANY. Its 100% a waste of your time. "
“Hello Rebecca,
Thank you for getting in touch with us about this. We're sorry for any frustration that you experienced with the billing.
We would like to look into your case a little further to see what happened and we will reach out to you here privately to gather the necessary account information. You can access your billing details by logging into your account and navigating to the My Account page at https://my-secure.justanswer.com/managepearlunlimited
You can also always reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us. If you do reach out again, please ask to speak to an Admin and we will have someone look into your account.
Please don't hesitate to reach out if you need any further assistance.
Regards,
JustAnswer Customer Care”
"Unfortunately I found out that it's time for a new wine fridge but the tech was very knowledgeable and helpful. "
"Gave good advice regarding my situation and what steps to take next. 10/10 Recommend!
"
"Had a question regarding a very unfamiliar form seems very few people including Attorneys are familiar with.This Attorney was well knowledgeable."
A rep from JustAnswer.com, JA-Support, has responded:
“Hello,
Thank you for getting in touch with us about this experience, we're sorry to hear about the delay in getting a response that you received.
The response time on the site can vary based on the number of questions being posted in a category, the number of Experts working at that time, and the time of year. During the Summer and Fall there are a lot of RV questions that come in from vacationers while at the same time, RV Experts can be busy with work in their shops.
We'd be happy to take another look at your account to see what happened and offer a coupon for your next experience on the site. Please reach out to our Customer Care team from the Help Page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care”