"DO NOT USE THIS ONLINE FLOWER SITE. I ordered a cute little basket with flowers and teddy bear for my niece who had a baby. It was sent to the hospital.
My sister took a picture of it and sent it to me. It was NOT at all like the one I had selected online. The flowers were stuck into a piece of styrofoam resembling something you'd see at a funeral! There was no basket or teddy bear, not even the message I had sent with the flowers.
I was so embarrassed. I called to complain and "James" said they would reimburse $7.50 of the amount to me (I PAID $60.00)!
"James" was extremely rude and didn't even care that the wrong arrangement had been sent. He actually argued with me on the phone. Who does that?
This was the SECOND time something like this has happened with this company. I will never order flowers from them again, and will warn my friends about them as well.
IF YOU ORDER FROM THIS COMPANY, BE PREPARED TO GET SOMETHING TOTALLY DIFFERENT FROM WHAT YOU ORDERED.
HORRIBLE COMPANY. "
"Ordered funeral flowers 3 days in advance and they still arrived a day late. Customer service was not helpful. It took them 5 days to send an invoice (after repeated calls), but only 1 day to run my credit card. The arrangement, while beautiful, arrived at the funeral with no card indicating what florist sent it and no card with our message to our loved ones. Poor, unprofessional execution. I will never use them again."
"DO NOT USE THEM.TERRIBLE SERVICE
FLOWERS WERE NEVER DELIVERED.....THERE EXCUSE, THEY WERE GOING TO DELIVER THEM THE NEXT DAY
I WAS WAITING ON THE PHONE FOR CUSTOMER SERVICE 40 MINUTES. THEY HAD NO IDEA THE FLOWERS WERE NOT DELIVERED."
"Ordered a gift basket at 9am today to get to my daughter at Land Between The Lakes. They said no problem. Then at 3:15 pm they called and said it could not be done. Now it is to late to get an arrangement sent. Very DISAPPOINTED!"
"I ordered a coffee sampler and paid for 2 day air delivery -- only to receive an email the tractor trailer truck had broken down and delivery would be rescheduled -- ordered on 11/9 and delivery is supposed to be 11/17 -- not my idea of 2 day air. What was a 2 day air shipment doing on a truck??After several phone calls I got a $10 credit back to my credit card but I will never use this site again."
"By far the worst customer service. It's a rip off and you shouldn't buy flowers from this online store.
I decided you purchase flower and send them to my wife for her big 40th birthday. What I chose and viewed online, was this beautiful Golden Autumn Bouquet (which is how they list it). What she received was this horrible looking bunch of flowers, that were dying, and not even close to being the autumn colors. I called them up, and they said vendor they utilized substituted the flowers. I couldn't get my money back, since flowers were delivered, which means I lost a total of $104.05. I emailed them a comparison side by side picture of what my wife received & what they advertised. Only thing they were willing to offer, was a $15 coupon to use online for future purchase. They emailed me the coupon, and still screwed that up. The discount coupon they emailed me had a value of $7.50. Worst customer service and worst online flower shop. I'll never use them again."
"This online store doesn't own a real flowers shop. They only getting an order from people needs a flowers, then they will charge you more than what the real flower shop store has. Visit the website and Buy on the real store not on this online order flower site!!!"
"Monday I ordered 3 flower baskets to be sent to my work on Friday. I wanted my customers to enjoy them before I walked them over to the nearby cemetery and placed them on my loved ones graves for the Memorial Day weekend. Friday came and went with no flowers. Email they sent stated they would have them to me next day and I even called first thing to make sure and verify they knew my office closed at noon. Well, it is after noon and I have no flowers to brighten up my family's graves. Can't even say how upset I am that they didn't let me know before hand that there was an issue getting an actual florist to make my baskets. What a joke!!!!"
"I would NEVER order from JUSTFLOWERS every again.
I tried them for the first time to deliver flowers to my aunts funeral and the delivery was made to a different place than I requested. The flowers were refused because the church (not the funeral home where they were supposed to go) would not accept them until the service at 5:30 pm on Sunday (ordered them delivered on Friday to funeral home) WELL, the florist tried the delivery twice and never understood that the church would not take them until the service which, IMAGINE THIS, was after the florist was CLOSED. Justflowers refused to refund my money and insisted on delivering the flowers after the funeral on MONDAY to the the family. I ordered them delivered on FRIDAY to the FUNERAL HOME NOT THE CHURCH AND NOT AFTER THE FUNERAL ON MONDAY. STAY AWAY FROM JUST FLOWERS. COM "
"I ordered flowers from Just Flowers for a funeral out of town. After speaking to the family members later that week I was told that the flowers were never delivered. Luckily I had paid for this purchase with PayPal and they did an investigation and ruled in my favor. So I was issued a refund, not from Just Flowers, but from PayPal. They said they would deal with them. After opening the case I was contacted by someone from Just Flowers who was very rude and just came short of calling me a liar. Never will I consider doing business with this crappy business again."
"Never, Never again will I order from this company they said they deliver that day, they don't you'll be lucky to get it the next day because they seem to have difficulty finding people to deliver that is what I was told when I called them to find out what happen to my order. Not just that but she told me that if the patient left the hospital they will check for address well that did'nt happen either because she had to go back and get them after the hospital called her."
"Just Flowers SUCK!!!!! Do not use them.. Ordered flowers for same day delivery and they were never sent.. I was guaranteed they would be delivered the following day.. They never came the next day.. Called them up and they said they would check on the order and get back to me.. I might get the flowers 3 days late if i'm lucky."
"Wish I could post picture of what I ordered vs. what was sent via the local florist. Suffice to say they swapped out lilies for what looks for all the world like azalea blooms, and eucalyptus for leatherleaf fern (the cheapest green filler). They did get the 6 roses right. When I talked to customer service (outsourced, knew NOTHING about flowers), they thought their job was to CONVINCE me that I was wrong. And here I had helpfully provided pictures of both arrangements: catalog vs reality. Won't ever order from them again. Five years ago 1-800-Flowers delivered to the wrong address and refused to redeliver. . .haven't used them since. "
"When ordering I asked if they could guarantee the flower availability because I was particular about the arrangement which was on their website. The order taker put me on hold, came back, and said there wouldn't be a problem getting the flowers I wanted and delivered as expected. The first day I got an e-mail telling me the order was delayed. I called & they used the excuse the available flowers weren't the best quality, but it would be delivered the next day. The next day I got a phone call telling me they couldn't get the flowers I requested and would I accept a substitute. 2 days late, for a birthday gift! When I told them to cancel the order, they offered me a $5.00 discount, then a $10.00 discount when I wouldn't accept the offer. NEVER again will I order from them!"
"When ordering flowers from Just Flowers I was told that I would receive $20 off. As it turned out the price was jacked up $20 over the price of another florist for the SAME EXACT floral arrangement. The same name and photo exactly! Then Just Flowers added twice the delivery charge as the other florist! After realizing this I had to repeatedly demand that my order be cancelled, while talking to a 'manager' that seemed determined to mislead me with lies. This type of deceptive advertising and should be illegal. At this point this business has no credibility and I'm hoping that I receive my payment back! "