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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-06-15

Great experience!

"The ordering process was very simple and my items shipped really fast! Overall a great experience!"

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Rep reply posted 2021-06-16
A rep from JustFab, Member Services, has responded:

“Hello Sharon,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
5/5

2021-06-14

Good quality

"Excellent and fast delivery "

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Rep reply posted 2021-06-14
A rep from JustFab, Member Services, has responded:

“Hello AsAsisat,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle”


Verified
5/5

2021-06-14

Shoes are always lovely!

"Shoes always arrive timely and packaged well! Some of the heels have arches that are too low and I can't tell until I get them but the exchange process is easy!"

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Rep reply posted 2021-06-14
A rep from JustFab, Member Services, has responded:

“Hello Samantha,

Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a fabulous day!

Best,
Jane


Verified
1/5

2021-06-14

I paid for two day shipping

"I paid for express shipping and haven’t received it!! Terrible! "

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Rep reply posted 2021-06-14
A rep from JustFab, Member Services, has responded:

“Hello Shameka,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane


Verified
5/5

2021-06-14

It good

"It was great to see just fab"

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Rep reply posted 2021-06-14
A rep from JustFab, Member Services, has responded:

“Hello Precious,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

Best,

Daniel


Verified
3/5

2014-07-03

VIP points

"I think you should be able to get items under 39.95 with your VIP points."

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Rep reply posted 2021-06-16
A rep from JustFab, Cathy U., has responded:

“Hi Alissa,

We appreciate your feedback on our credit policy! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-06-13

Very Good

"Easy to shop. I like the site"

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Rep reply posted 2021-06-14
A rep from JustFab, Member Services, has responded:

“Hello Christina,

We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!

Best regards,
Chad”


Verified
5/5

2021-06-12

Superb Shopping

"I was very impressed with the selection and prices! There was so much to choose from! I will definitely shop more and refer friends "

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Rep reply posted 2021-06-12
A rep from JustFab, Member Services, has responded:

“Hello Mignon,

We appreciate your feedback. Thank you for sharing your fantastic experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!

Best,
Bella”


Verified
5/5

2021-06-12

Elated!

"Great look with comfort and style!"

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Rep reply posted 2021-06-12
A rep from JustFab, Member Services, has responded:

“Hello Kimberly,

Thank you for sending your review! We're glad that your item fits perfectly! Your feedback is such an inspiration for us to provide good quality products.

Best,
Bella


Verified
1/5

2021-06-11

Not good at all

"It’s seem that all you care about is revenue. Agent doesn’t do what is told to the customer."

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Rep reply posted 2021-06-12
A rep from JustFab, Member Services, has responded:

“Hello Jade,

We're sorry to hear that you are unhappy with the service we provide. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella”


Verified
5/5

2021-06-11

Fast Shipping

"Great Experience and fast shipping!"

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Rep reply posted 2021-06-12
A rep from JustFab, Member Services, has responded:

“Hello Shay,

Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction.

Stay Awesome!

Best,
Bella


Verified
1/5

2021-06-10

Canceled my order without reason

"Canceled order without reason. Don’t plan on becoming a member again"

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Rep reply posted 2021-06-10
A rep from JustFab, Member Services, has responded:

“Hello Ifeoma,

We are sorry to hear about the cancelation of your order. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-06-09

Fabuloso!

"Me encanta comprar Justfab! Es increible como ayudan y los precios ni se digan."

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Rep reply posted 2021-06-10
A rep from JustFab, Member Services, has responded:

“Hello Gloria,

Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!

Best,
Jane


Verified
5/5

2021-06-09

Amazing

"They have high quality product and fast delivery. They're the best."

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Rep reply posted 2021-06-10
A rep from JustFab, Member Services, has responded:

“Hello Aeriel,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
3/5

2021-06-09

"I like all my shoes. The only reason I gave 3 stars is that every time I order clothes they come all balled up and the wrinkles take work to get out. There ought to be a better way."

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Rep reply posted 2021-06-09
A rep from JustFab, Member Services, has responded:

“Hello Nikki,

We are sorry for the negative experience you have encountered, especially when placing your order. We will contact you within 48 hours for further assistance.

Best,
Nelle