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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
4/5

2021-05-24

Comfy feet

"Great deals
Bomb **** shoes
Hard to resist, just so just so fab!
"

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Rep reply posted 2021-05-25
A rep from JustFab, Member Services, has responded:

“Hello Estuka,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella”


Verified
5/5

2017-07-04

Just Fab is a outstanding in sharing with other designer!

"Just Fab is an outstanding company⭐ which shares with other designer to promote their brand & style!! Always have low clearance sales"

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Rep reply posted 2017-07-05
A rep from JustFab, , has responded:

“Hello Jeanne,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Rae”


Verified
4/5

2021-05-23

Almost 5 Star

"This website has awesome prices if you can get the items on one of their sales. The only problem that I have found is they do not let you apply member credits towards sale items. "

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Rep reply posted 2021-05-23
A rep from JustFab, Member Services, has responded:

“Hello Shani,

Thank you for the feedback! We are sorry to hear that you dislike the monthly member credit usage policy. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane”


Verified
5/5

2021-05-23

I love Just Fab!

"Great quality and excellent Customer Service! I joined as a VIP Member. Placed my first order and with the promotion plus VIP membership, I was able to purchase 6 pair of shoes for under $80. At first I was skeptical but thought if I got a few wears out of them it would still be worth the money. I was pleasantly surprised to find that the quality was great! I did find a few pair didn't work size wise but the return process was so simple! They exchanged the ones they had in stock and refunded the ones that were out of stock. Honestly for $35 a month, you'll get nice shoes at a great price. The other thing I like is that you don't have to place an order each month, you can let the credit build and order when you're ready to or see something you can't live without. Just Fab is a great online resource for people like me who just don't have time to go shoe shopping. Makes a great gift as I will be buying my daughter a VIP membership for the holidays. Highly recommend Just Fab!
"

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Rep reply posted 2021-05-23
A rep from JustFab, Member Services, has responded:

“Hello Jennifer,

Thank you for your lovely review! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are so fortunate to have members like you who continuously admire our products and services. Have a fabulous day!

Best,
Jane”


Verified
4/5

2021-05-21

Always delivers!!!

"I’m always satisfied with shopping at JustFab. The only thing I’m bummed about is redeeming my points. I just wish they allow you to get the discount on top of the sales price instead of turning the item back to regular price and then apply the coupon which is not right at all. But otherwise, customer service is always top notch and delivery is quick and return or exchange is very good."

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Rep reply posted 2021-05-21
A rep from JustFab, Member Services, has responded:

“Hello Tracy,

We greatly appreciate your effort in writing a suggestion as we try to provide a great shopping experience for our valued members.

Best,
Bella”


Verified
5/5

2021-05-19

AMAZING!!!

"Everything went great, easy and fast! The variety is amazing! Everything is so cute and will definitely make anyone and everyone a shopaholic!"

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Rep reply posted 2021-05-20
A rep from JustFab, Member Services, has responded:

“Hi Emerald,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
5/5

2021-05-19

Fabulous

"It was great Good buys and savings "

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Rep reply posted 2021-05-19
A rep from JustFab, Member Services, has responded:

“Hello Laura,

Great! Thank you so much for your feedback! We are happy to know that you love the deals we offer! Expect more discounts and more promotional offers exclusive for our valued members like you!

Best,
Bella


Verified
5/5

2021-05-19

I absolutely love just fab

"just fab makes it a bit easier to feed your family."

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Rep reply posted 2021-05-19
A rep from JustFab, Member Services, has responded:

“Hello Debra,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2021-05-18

Amazing I love them

"It was very fast and easy"

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Rep reply posted 2021-05-19
A rep from JustFab, Member Services, has responded:

“Hello Gigi,

We strive to provide all our members with excellent service! Thanks for the amazing review!

Best,

Daniel


Verified
5/5

2019-12-01

Always what I want...when I want

"Great prices...great selection"

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Rep reply posted 2019-12-03
A rep from JustFab, Member Services, has responded:


Hello Linda,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We always strive to provide stylish, affordable items for FABshionistas like you!

XOXO,
Clark


Verified
2/5

2021-05-17

VIP before checkout

"I don’t like the VIP Checkout! The prices skyrocket during checking out to offer what should have already been a VIP discount."

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Rep reply posted 2021-05-18
A rep from JustFab, Member Services, has responded:

“Hello Gwendolyn,

Thank you for writing a review! We apologize if you experienced some website difficulties upon making an order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
3/5

2019-12-16

Website is awful to navigate

"The website is difficult to navigate. Buttons are either too responsive or not enough. One click can take you to 2-3 different areas.
Customer service has ALWAYS been top notch!
"

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Rep reply posted 2019-12-17
A rep from JustFab, Member Services, has responded:


Hello Kisha,

Thank you for your wonderful feedback. That's awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. I hope you have a fabulous day!

XOXO,
Clark”


Verified
4/5

2014-03-26

Careful shopping

"There are some nice bargains to be had at Just Fab but one must chose carefully. Many of the styles are skewed for the youth market. This is particularly true of the dresses,"

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Rep reply posted 2020-09-08
A rep from JustFab, Cathy U., has responded:

“Hi Angela,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
2/5

2021-05-17

Its alright

"Just not a lot of options "

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Rep reply posted 2021-05-17
A rep from JustFab, Member Services, has responded:

“Hello Natalea,

Thank you for writing a review! We are sorry to hear that we have disappointed you with the styles we offer. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane”


Verified
5/5

2021-05-16

The real deal

"Customer service is great "

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Rep reply posted 2021-05-17
A rep from JustFab, Member Services, has responded:

“Hi Gina,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”