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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-05-16

Vast range of shoes with affordable pricing

"I’m what one would call a shoe junkie"

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Rep reply posted 2021-05-17
A rep from JustFab, Member Services, has responded:

“Hello Pamela,

Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

Best,
Jane”


Verified
5/5

2021-05-16

Great deals on the coolest shoes, bags...

"Easy peezy way to get great looks!
"

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Rep reply posted 2021-05-16
A rep from JustFab, Member Services, has responded:

“Hello Karen,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
5/5

2021-05-16

Easy

"Easy to order and use the site. Just annoying if you forget they charge your account if you forget to order or skip the month. Fast deliveries too, clothing runs small. "

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Rep reply posted 2021-05-16
A rep from JustFab, Member Services, has responded:

“Hello Heather,

Thank you for writing a review! We are sad to know that you are not pleased with our products and skip-the-month feature. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-05-15

Quick & friendly response

"Quick response to my order details & return/exchange. "

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Rep reply posted 2021-05-16
A rep from JustFab, Member Services, has responded:

“Hello Kim,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane”


Verified
5/5

2021-05-15

Amazing styles

"Easy Peazy I love this site"

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Rep reply posted 2021-05-16
A rep from JustFab, Member Services, has responded:

“Hello Junette,

Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

Best,
Jane”


Verified
2/5

2014-04-15

Change Shipping Provider

"I placed an order 2 weeks ago and my purchase has not been delivered YET! LASERSHIP IS HORRIBLE!!!"

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Rep reply posted 2021-05-20
A rep from JustFab, Cathy U., has responded:

“Hi Royea,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
1/5

2021-05-14

Nothing to choose from... styles are cheap looking

"Been a customer for far too long and trying to spend enough credits to get out of the contract without losing big money. Don't start a subscription.... you can never get out what you put into it. When you do finally find something... it doesn't fit upon arrival. "

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Rep reply posted 2021-05-15
A rep from JustFab, Member Services, has responded:

“Hello Jill,

Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle


Verified
4/5

2016-05-16

Good value

"Very good quality and great sales."

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Rep reply posted 2016-05-23
A rep from JustFab, , has responded:

“Hello Maureen,

Thank you so much for your review. We are so happy to know that you are enjoying your gorgeous bootie sandals!

JustFab Member Services”


Verified
5/5

2021-05-13

Love y'all shoes

"Just fab is nice and definitely worth it"

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Rep reply posted 2021-05-14
A rep from JustFab, Member Services, has responded:

“Hello Nicole,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

Best,

Daniel


Verified
4/5

2021-05-13

Change Shipping Address

"I contacted the company to make sure that my order reaches me and I needed to make sure they shipped it to the right address. Customer service was not only friendly but very helpful. I am so appreciative of the fact that Just Fab has knowledgeable as well as kind."

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Rep reply posted 2021-05-13
A rep from JustFab, Member Services, has responded:

“Hello Dianna,

Thank you for your lovely review! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Best,
Jane”


Verified
5/5

2021-05-12

Awesome

"Quick online ordering and shipping!"

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Rep reply posted 2021-05-13
A rep from JustFab, Member Services, has responded:

“Hello Jennifer,

We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

Best,

Daniel


Verified
5/5

2021-05-05

The quality of the shoe is top.

"I'm very happy with my purchase."

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Rep reply posted 2021-05-06
A rep from JustFab, Member Services, has responded:

“Hello Marilyn,

We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!

Best,
Bella”


Verified
5/5

2021-05-11

Awesome product

"I absolutely love my new gorgeous snow boots. Can't wait to wear them again next winter. Amazing price and amazing product. My order arrived very quickly as well. Extremely satisfied and happy. "

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Rep reply posted 2021-05-11
A rep from JustFab, Member Services, has responded:

“Hello Christine,

Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella


Verified
1/5

2021-05-10

Extremely rude receptionist

"Extremely rude receptionist"

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Rep reply posted 2021-05-11
A rep from JustFab, Member Services, has responded:

“Hello Donald,

Thank you so much for writing a review! We're sorry to hear that you had such a bad experience with us. Would you mind telling me more details? I am here to help!


Best,

Daniel

We hope you are satisfied with the timeliness response and outcome of your concern. JustFab is driven by the satisfaction of our consumers and the feedback they provide. If you feel that we provided you with adequate resolution, please let us know by logging back into ResellerRatings.com and update your review and star rating to reflect the resolution.”


Verified
5/5

2021-05-10

"Excellent i love it"

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Rep reply posted 2021-05-11
A rep from JustFab, Member Services, has responded:

“Hello Nyede,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle”