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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-04-22

Impeccable shipment/ customer service

"Very pleased, satisfied customer."

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Rep reply posted 2021-04-22
A rep from JustFab, Member Services, has responded:

“Hi Latoyia,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
5/5

2021-04-21

Excellent

"Good quality at reasonable prices"

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Rep reply posted 2021-04-22
A rep from JustFab, Member Services, has responded:

“Hello Michael,

Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!

Best,
Jane”


Verified
5/5

2021-04-21

excellent

"i love the prices im going to buy more"

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Rep reply posted 2021-04-22
A rep from JustFab, Member Services, has responded:

“Hello Cathleen,

Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

Best,

Daniel


Verified
5/5

2021-04-20

I LOVE JustFab Shoes..well I LOVE LOVE LOVE Shoes.. JusFab is my favorite

"I love everything I have Purchased no surprise.. just a great looking shoe"

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Rep reply posted 2021-04-21
A rep from JustFab, Member Services, has responded:

“Hi Carolyn,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-04-19

It's all about the shoes!!

"Sometimes when my boutique is ready, I'm not. However, Just Fab has a way of offering me a deal I can't resist ❤"

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Rep reply posted 2021-04-20
A rep from JustFab, Member Services, has responded:

“Hello Lisa,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella


Verified
5/5

2021-04-19

HAPPY

"Love this! Have a good variety of items to choose from!!"

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Rep reply posted 2021-04-20
A rep from JustFab, Member Services, has responded:

“Hello Beth,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
4/5

2021-04-19

Did not know sold clothes prices was very good Thank you Mary P

"This my first purchased like there shoes can't wear them don't carry wide width I have worked on concrete floors over thirty years and you wanted something soft and comfortable to wear on your feet ( The sole good health is your feet) Thank you Mary P "

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Rep reply posted 2021-04-20
A rep from JustFab, Member Services, has responded:

“Hi Mary,

Thanks for writing a review and for making your purchase! We can't wait to hear feedback from you once you receive your order, we hope you like them!

Best,
Cathy”


Verified
3/5

2021-04-19

"Not enough styles in wide width"

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Rep reply posted 2021-04-19
A rep from JustFab, Member Services, has responded:

“Hello Tess,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
5/5

2021-04-18

Happy Shopping Mommy

"I am happy to see that there is a kids line as well!"

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Rep reply posted 2021-04-19
A rep from JustFab, Member Services, has responded:

“Hello Adrienne,

Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!

Best,
Jane”


Verified
2/5

2021-04-18

Misleading

"I was charged 50 dollars more for shoes due to not holding membership. Soon as I declined the memebership, my card was charged. I gave 2 stars because the products are great and Customer service was very helpful. "

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Rep reply posted 2021-04-19
A rep from JustFab, Member Services, has responded:

“Hello LaTanya,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane”


Verified
4/5

2021-04-18

Good for sale price

"I love that they offer wide sized shoes. But these are super wide. Also the shoes did have glue showing in some areas. The shoes were good for the sale price. And be careful because I didn't know i had to sign up for the program when ordering. "

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Rep reply posted 2021-04-18
A rep from JustFab, Member Services, has responded:

“Hello Kayla,

We are sad to know that you are not pleased with our products and VIP program. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2020-11-28

Very Good!

"Good guality items at reasonable prices!"

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Rep reply posted 2020-11-29
A rep from JustFab, Member Services, has responded:

“Hello Janeen,

We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

Best,
Jane”


Verified
5/5

2021-04-17

It’s always so easy to navigate the site.

"I love this site, they always hand pick shoes that fit me."

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Rep reply posted 2021-04-18
A rep from JustFab, Member Services, has responded:

“Hello Brittany,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!

Best regards,
Chad”


Verified
5/5

2021-04-17

Im shoookk!!

"I have always heard of justfab but never really paid attention. I have always struggled with heels because my feet were too wide. I was very skeptical at first while placing my first order of heels with justfab, but when my heels arrived i was amazed that they actually fit my feet! Plus the shipping was really fast, i got them in 2 days! Definitely happy that i decided to try them out! My whole family has wide feet, can’t wait to refer them!"

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Rep reply posted 2021-04-18
A rep from JustFab, Member Services, has responded:

“Hello Daisy,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!

Best regards,
Chad”


Verified
5/5

2021-04-17

Issue resolved fast

"Good quality good customer service"

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Rep reply posted 2021-04-18
A rep from JustFab, Member Services, has responded:

“Hello Janice,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!

Best regards,
Chad”