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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-02-19

Awesome Fit and great prices

"I was worried about ordering because I have funny feet! But every pair, 4 pairs of tall boots so far, has fit to a T, even the winter special for $10 is exceptional! They are warm and very nice and I'm completely satisfied with them! I recommend Justfab to anyone that loves boots as much as I! They are built to last, man-made, hand-crafted boots you will absolutely love! Built to be worn all the time, built to last! They also have clearance, that's when I like to buy my babies because Justfab knows I'm not rich! Thanks justfab. keep up the wonderful work you do! I'll keep shopping! I've never seen such great boots at such great prices! "

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Rep reply posted 2021-02-20
A rep from JustFab, Member Services, has responded:

“Hello Michelle,

Awesome! We are thrilled that you loved our products and great services. We put member experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle”


Verified
1/5

2021-02-19

Ise un pedido y no melo mandaron

"Mi pedido no me lo
Mandaron y me siguen sacando dinero de mi cuenta
"

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Rep reply posted 2021-02-22
A rep from JustFab, Member Services, has responded:

“Hola Karen

Agradecemos que nos informe sobre este tema y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico dentro de las 48 horas.

Mejor,
Ivy”


Verified
5/5

2021-02-19

I LOVE JUSTFAB

"They have excellent styles and colors to choose from. The sales are at the right time. The quality and essence of their shoes are exquisite."

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Rep reply posted 2021-02-20
A rep from JustFab, Member Services, has responded:

“Hello Nicole,

Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!

Best,
Nelle”


Verified
3/5

2021-02-19

Cost

"Items are not affordable. "

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Rep reply posted 2021-02-19
A rep from JustFab, Member Services, has responded:

“Hello Anna,

Thanks for sharing your feedback regarding your pricing! For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-02-19

Simply the Best

"I just got my second pair of boots. The price was beyond right and oh, the boots. I already had Muck boots, and now I have adorable Duck boots! Thank you, Just Fab, for your wonderful selection... Uhh, I already ordered another pair of Winter boots...couldn't help it!!"

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Rep reply posted 2021-02-19
A rep from JustFab, Member Services, has responded:

“Hi Lotus,

We appreciate your review! We definitely promise great deals and styles. You can surely expect more, soon!

Best,
Cathy”


Verified
4/5

2021-02-18

Great Customer Service

"I was having a difficult time signing on to the site. I could see my bag of items, it showed how many items were in the bag, but I could not open the bag. I was told to sign-in/logon. However, I was unable to enter a new password. I called and, the person on the phone was able to discern what the problem was, and walked me through the process. I was able to update my password and get access to
my items and complete the purchase.
"

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Rep reply posted 2021-02-19
A rep from JustFab, Member Services, has responded:

“Hi Eunice,

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given. We are excited for you to receive your order!

Best,
Cathy”


Verified
5/5

2021-02-17

Wow!!

"You guys are the best ever! Great quality beautifully made shoes!!"

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hello Komashi,

We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.

Best,
Nelle”


Verified
5/5

2021-02-18

Happy

"Loving caring nice respectful "

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Rep reply posted 2021-02-19
A rep from JustFab, Member Services, has responded:

“Hi Shenovra,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
2/5

2021-02-18

Not the best

"Monthly rate too expensive in relationship to the product quality. I should have ended my membership sooner but I kept forgetting. My bad. When I used my 20% off I "earned" it did not reflect in the final price of the item I wanted. By then I was too irritated to figure it out. "

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hi Dana,

Thanks for your purchase and for sharing your feedback on our pricing! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-02-17

Good

"I love that store and the shoes "

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hello Maria,

On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!

Best regards,
Chad”


Verified
5/5

2021-02-17

Love love love!

"Love my stuff! Will be buying again! "

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hi Lillie,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-02-17

Amazing

"Great material beatiful shoes"

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hi Gloria,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-02-17

Fabulous

"It was great, awesome shoes at wonderful prices"

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hello Vanessa,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
3/5

2016-07-27

Not so satisfied

"The clothing is not bad quality but the shipping is terrible. It took me over a month to get an item I returned the day after I delivered it."

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Rep reply posted 2016-07-30
A rep from JustFab, Sherry E., has responded:

“Hello Dalia,

Thank you for giving JustFab a positive review! Have a Fabulous day!

JustFab Member Services”


Verified
3/5

2021-02-17

Something Missing

"I truly miss the selection of heels and bags that Justfab used to offer. I've been a member for over five years and the quality and selection of shoes and bags have drastically changed."

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Rep reply posted 2021-02-18
A rep from JustFab, Member Services, has responded:

“Hello Sheva,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”