"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I ordered several items and got all but my blue bandana mask so I chatted with customer service 3 times and they keep telling me to call back in 3 days and a week. Two of my orders were a month late. I was told I would get a refund but never did. I keep calling and chatting and all I get Is the run around. I am very disappointed and ashamed of Justfab. Now they are saying we will resend the mask but it will take 6 to 14 days heck no I feel you should Express it to me since I already paid and me not getting it was a fault of you yours not mine. The shipping **** even if you pay for rush shipping and stop blaming covid and the weather, Amazon shipping isn't delayed. Really rethinking my membership."
"My experience has been amazing. I tell my friends to go to JUSTFAB. THE CLOTHES FIT PERFECT, MY SHOES, BOOTS, AND TENNIS SHOES FIT PERFECT. LOVE LOVE LOVE YOU GUYS"
“Hi Jeanny,
Thank you for such a wonderful review and loyalty! Expect to see a variety of styles on the website soon!
Best,
Cathy”
"Can't wait for my orders to arrive! I shop for my mother and granddaughter, too!"
“Hello Lynn,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Rae”
"Loved my pair of boots I bought. "
“Hello Gabriela,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad”
"Professional, patient, and friendly service that helped me resolve my log in issues."
“Hello Susan,
Thank you for your lovely review! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Best,
Jane”
"I am finding that Just Fab is not appropriate for my age. The styles are too young for me. I am 68 years old,"
“Hello Beverly,
Thank you for writing a review! We are very sorry to hear that you dislike our styles. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad”
"I enjoyed shopping at this site "
“Hello Shelley,
Fantastic! Your feedback is such an inspiration for us to always strive in providing a great shopping experience to our members.
Best,
Bella
”
"I still have not recieved my boots and it has been in transit for over a month. I want a refund
"
“Hello Erica,
We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad”
"The boots arrived in quick enough time, But: They are cheaply made. Even tho they are “quilted” material, it is thin, not very insulated. The tongue is only attached at its bottom, not up the sides with gussets/pleats to keep it centered and keep weather out. The top of the tongue has matched fur on its inner side but is not tall enough to fold down toward the front to fall in line with the fur around the top of the boot! It’s ridiculous!
Certainly NOT a true quality boot!"
“Hello Bonita,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle”
"Awesome return experience, lots of cute stuff. I love it. Shop, shop, shop !!!"
“Hello Mary,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"First time buyerEasy to find shoes now I got a wait for the shoes to arrive so I can see if they fit"
“Hello Betty,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
”
"I ALWAYS HAVE A Great EXPERIENCE."
“Hello Adrienne,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle”
"I usually appreciate the things I purchase from JustFab, but finding things worth purchasing is getting to be more and more of a headache. The plus size/ wide width sizing options are so limited that its almost not worth what I am paying in to be a part of their exclusive offers."
“Hello Elizabeth,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle”
"At the end of Winter, my favorite Coat failed me and a icy and snowy blast hit me. So glad Just Fab still had coats and jackets in stock and on sale. Found just what I needed."
“Hi Angela,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy”
"I have bought 4 pair of boots from Just Fab and I love them. This is the first time I have been able to wear tall boots because of large calls. Love, love them
"
“Hello Carolyn,
Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad”
A rep from JustFab, Member Services, has responded:
“Hello Tarresse,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle”