"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"It's late in the season so not a lot of large sizes left on snow boots"
"Live chat communication was great"
“Hello Arenla,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad”
"I’ve tried multiple times to cancel my membership & each time I’m told that it is & then come to find out it isn’t & get charged the $39.95 & once I’ve noticed it I reach out yet again in regards to the fact it hadn’t been canceled & not only NOT canceled but out of the $39.95 I was charged only have a $15 credit sitting on my account!!! So I go through the process of ordering yet AGAIN & then state I want my account CLOSED! Last pair of shoes I ordered took a MONTH to get here & as I am typing this I yet again was told my account has been canceled & it wasn’t so yet again I find myself having to order again & again with only a $15 which STILL didn’t get applied to my purchase no matter how many times I tried because as soon as I put my credit it took away any of the sale price on the shoes, so you want me to shop yet are going to penalize me for using a credit & not even a credit for what you charged me for??? So now I’m going to have to go back through this again & being talked to like I have no brains....I use to love shopping & working with this company but after more than 5 tries in trying to cancel I am over the runaround!!!!"
“Hello Meredith,
We are sorry to hear about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad”
"Very affordable boots, easy to order online."
“Hello Marilyn,
We appreciate your feedback. Thank you for sharing your awesome experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!
Best,
Bella
”
"Love it. I have no complaints and customer service has always been very nice."
“Hello Karen,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!
Best regards,
Chad”
"Girl Friend saw a pair of boots a friend had. So I tried to order them. That particular pair of boots is not available any longer. So We selected 3 other items. Shipping was promised to Us on Feb 14th. Today is Feb 13, and our order has not even been picked up in California. So there is NO WAY We will get it tomorrow. Then one more thing. Some how a subscription to People Magazine (In Spanish) was included. Neither of Us speak Spanish, So what the heck was that? Did we get ripped off, or will We actually get the boots?"
“Hello Dave,
We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad”
"They are cute but do get wet if you go outside and it's raining from the bottom up"
“Hello Courtney,
We're sorry to know that you are dissatisfied with the fuzzy boots that you got from us. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
”
"They arrived sooner than I thought they would the boots are beautiful"
“Hello Denise,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad”
"I LOVE THE BOOTS! I LOVE THE PRICE! I LOVE THE DEALS!! IVE REFFERED TWO FRIENDS ALREADY AND I WILL BE BUYING MORE! ALSO, SHIPPING WAS SUPER FAST! "
“Hello Regina,
Fantastic! Thank you so much for your great feedback! We are happy to know that you love the services we provide and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!
Best,
Bella”
"Right sizes, fast shipping, great customer service and good quality merch."
“Hello Sandy,
Thank you for the kind words! It was great of you to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!
Best,
Bella”
"It was the best service ever. "
“Hello Vonkeshia,
Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle”
"Great looking stuff but if you don't "skip" the month while your looking at it they charge you. This purchase was from a gift card for one of those missed months. Sales are great though!!"
“Hello Jodie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle”
"No good. I will not purchase "
“Hello Pompea,
Thanks for writing a review regarding your purchase. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
”
"I received my orders on time thnx"
“Hi Victoria,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy”
"Love all my choices so far."
“Hi Yolanda,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy”
A rep from JustFab, Member Services, has responded:
“Hello Abigail,
Thank you for taking the time to provide us with your honest feedback! For your reference, we suggest that you log in to your JustFab account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.
Best,
Bella ”