"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"My order is still pending hasn’t even been sent out yet and it’s been 4 days"
"Not very happy with it . I would like another pair of leggings or my money back."
“Hello Liz,
We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your leggings. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad”
"The first pair I bought were $15 after tax and are due to be delivered in three days after I ordered them. My sister bought me a few pairs of shoes off of the site before and they were always good quality shoes for the price. "
“Hello Amanda,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad”
"Shipping was unacceptably long and when the package arrived it was crammed in a bag. Fit was more of a junior M than women’s so naturally it was too small. Now i have to ship it back and wait again. "
“Hello Angie,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane”
"Love the shoes. Love the styles. Easy to use. "
“Hello Jennifer,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle”
"I've ordered now twice and neither time have I had any issues with sizes or customer service. The process for exchange/return was super simple and shipping is quite fast compared to what they say on their website. "
“Hello Tabatha,
Fantastic! We're delighted to know that your shoes fit perfectly! It was also nice to hear that you are completely satisfied with our shipping time frame.
Have a great day!
Best,
Bella ”
"I always enjoy my purchase from justfab.com !!!"
“Hello Maizelle,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle”
" The boots were gifts. They were loved by all who received them. Thank you"
“Hello Rita,
We're happy to know that you love the boots that you've got from us!
You're Awesome!
Best,
Bella”
"Love everything i bought here, esp the shoes, sooo comfortable even for long hours "
“Hello Hasrina,
Fantastic! We're so delighted knowing that you are completely satisfied with all of the items you've purchased from us. That is what we always aim for your satisfaction!
Best,
Bella
”
"I am not having a good experience. I love the boots but I need to return them. I ordered the wrong size. What do I need to do to return them. Thanks"
“Hi Jan,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Can’t wait to receive my first order! "
“Hi Nichole,
Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!
Best,
Cathy”
"Sunt them back because of wrong size,then when I purchased again right box but still wrong size,but overall I love my stuff"
“Hello Lashawnna,
We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad”
"I really enjoy shopping at JustFab.com. There is always a broad selection of styles in apparel and footwear. I am finding more items I love in my size and at great prices. Always a sale or discount code. And the points accumulated from every dollar spent makes shopping more fun."
“Hello Kimberly,
Amazing! Thank you so much for your wonderful feedback! We hope you will always enjoy the quality of our merchandise and the affordability of our items! Have a nice day!
Best,
Bella
”
"Horrible glitch where any of your points don’t get counted after you place your order and you are charged full price!! Spent hours on the phone with customer service to be hung up on multiple times!"
“Hello Ambere,
We are sorry to hear about your negative experience with our reward system and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad”
"I never had any issues when purchasing shoes; they always fit exactly my size. Can't wait to try the clothes out to see if those are true to size as well."
“Hello Myra,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your clothes and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad”
A rep from JustFab, Member Services, has responded:
“Hello Tiana,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
”