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202,320 reviews
4.40 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-02-12

"I wouldn’t change anything "

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hello Yamesha,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

Best,

Daniel


Verified
5/5

2021-02-12

Excellent

"Great! Easy and fun! Love it "

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hi Allison,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-02-11

Excellent!

"Wonderful service!! Loved the quick shipping and prices!! Definitely recommend this for gifts. Just ordered my girlfriend an amazing pair of boots."

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hi Abi,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like it!

Best,
Cathy”


Verified
5/5

2021-01-15

Was so upset

"I got the wrong shoes and wrong size on my first order. They sent out 1 of the correct boots after, but I love me some justfab."


Rep reply posted 2021-01-15
A rep from JustFab, Member Services, has responded:

“Hi Linda,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
2/5

2021-02-11

I haven’t gotten my shipping confirmation

"I haven’t gotten my shipping confirmation or number to track... have you good even sent it? "

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hello Jovanna,

Thanks for writing a review regarding your order! For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-02-11

Great Quality

"I love the boots I purchased! They're great quality and so comfortable."

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hello Joanne,


Verified
2/5

2021-01-30

Changes

"I’ve been a member of justfab for many years. Recently I’ve seen changes like shoes that come and do not fit me ALTHOUGH I’ve never had this issue with the site before. In addition the website design update is so much more complicated then before and I’m starting to think it’s because shoedazzle and justfab has become 1 company. Either way my patience and excitement has decreased with Justfab from all the changes taken place "

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Rep reply posted 2021-01-31
A rep from JustFab, Member Services, has responded:

“Hello Malena,

We are sad to know that you are not pleased with our products and website. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad”


Verified
2/5

2021-02-10

Meh. At VERY best.

"Mediocre quality products and recurring charges every month for credits that you can rarely use during sales. If you do remember to skip the month before the fifth, you aren't charged for a credit that month but you can't cancel easily online. I have gotten some things I like and some that belong on WISH. Ultimately, nothing you can find here will be a nice enough quality or unique enough or low cost enough to warrant committing to a monthly recurring charge of $39.95. Sure, sign up and get your introductory offer. Get yourself a cute purse or blouse or pair of shoes for what feels like a steal. Then cancel immediately. This is fast fashion at best and everything you can purchase here is disposable, not quality. You can set aside $39.95/month for yourself and get something that is 1000x better quality and not be obligated to spend your money on things you feel so-so about. Also, while shipping time and cost was reasonable, I have had issues with the packaging of some products that were delivered damaged, some that smell strange when taken out of the package, and some that smell FOREVER. The most disturbing is a sweater that still smells like acetone after multiple washes. I would never recommend this site to anyone I didn't have a personal vendetta against. I deserve better. You deserve better. Just buy the things you really want with your $40 and skip being obligated to spend it here."

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Rep reply posted 2021-02-10
A rep from JustFab, Member Services, has responded:

“Hello Nyomi,

Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle


Verified
1/5

2021-02-11

Don’t sign up for the VIP

"Shoes are okay. I regret signing up for the VIP. Continuously getting charged because I can’t get ahold of someone to cancel it. On top of that, they stopped sending out emails that would remind you you could skip the month. Might work for some people, but I have so many credits that I just don’t use. Even using the credits don’t cover a full pair of shoes just FYI"

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hello Andrea,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle


Verified
5/5

2021-02-11

Great!!

"I found some pretty good deals and very cute tops!!"

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Rep reply posted 2021-02-12
A rep from JustFab, Member Services, has responded:

“Hello Ivonne,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!


Best,
Nelle”


Verified
4/5

2021-02-11

Snow boots

"I love love love these boots. I have large calfs and legs so its very hard to find boots to fit. These boots are so comfortable and came right on time for the snow storm we just had. "

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Rep reply posted 2021-02-11
A rep from JustFab, Member Services, has responded:

“Hi Jane,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-02-10

Amazing ❤️

"I got a pair of boots for so cheap I love it "

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Rep reply posted 2021-02-10
A rep from JustFab, Member Services, has responded:

“Hello Kim,

Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.

Best,
Nelle”


Verified
1/5

2021-02-10

Terrible, Long Shipping

"It's early Feb and my order hasn't had any shipping movement, yet customer service tells me shipping times are long "because of the holidays." It's not the holidays. They use lasership, which is a terrible service, and customers pay the price. I ordered a coat 3 weeks ago for my wedding this week and it won't arrive in time, and to Justfab that's normal. Hoping to get my money back. Will be cancelling subscription."

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Rep reply posted 2021-02-10
A rep from JustFab, Member Services, has responded:

“Hello Laurel,

We are very sorry to hear that you are unhappy with our shipping and delivery. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Bella”


Verified
5/5

2021-02-09

New items from JustFab

"The order came quickly -all items fit and look very nice . The price for value is also very good. "

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Rep reply posted 2021-02-10
A rep from JustFab, Member Services, has responded:

“Hello Candice,


Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella”


Verified
3/5

2021-02-09

Somewhat

"I think the $39.99 fee if you do not order is ridiculous!"

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Rep reply posted 2021-02-10
A rep from JustFab, Member Services, has responded:

“Hello Pamela,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”