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202,320 reviews
4.40 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-02-03

Amazing

"Wonderful haven't gotten my shoes yet but they were alot better than Walmart and Amazon selections "

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Rep reply posted 2021-02-04
A rep from JustFab, Member Services, has responded:

“Hi Mandie,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like it!

Best,
Cathy”


Verified
5/5

2021-02-03

Great Company

"Very understand! Very good products "

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Rep reply posted 2021-02-04
A rep from JustFab, Member Services, has responded:

“Hello Mae,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2021-02-03

NEVER Disappointed!

"I have been a member of JustFab for a few years now and I absolutely love it. The shopping experience is always amazing from start to finish. I'm am thrilled to find beautiful, stylish shoes in size 11. I am also impressed with the high-quality packaging, shipping, and timely delivery. They just keep getting better and better. Keep up the good work, Team JustFab!"

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Rep reply posted 2021-02-04
A rep from JustFab, Member Services, has responded:

“Hi Dr. Cindy,

Thank you for such a wonderful review and loyalty! Expect to see a variety of styles on the website soon!

Best,
Cathy”


Verified
5/5

2021-02-03

Easy to use and quick shipping

"Five stars, easy to use and quick shipping!"


Rep reply posted 2021-02-04
A rep from JustFab, Member Services, has responded:

“Hello Carol,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
5/5

2021-02-03

Boots

"I have been ordering boots from Just Fab every pair I get I just love. I have 3 more pairs on the way. 2 for me and 1 I bought for my daughter. "

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Rep reply posted 2021-02-04
A rep from JustFab, Member Services, has responded:

“Hi Deb,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy”


Verified
1/5

2021-02-03

Poor product inventory

"I’ve had some credits to use for Atleast a year but never use it due to the unavailability of items"


Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Faith,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
3/5

2021-02-03

1 out of 2

"I purchased 2 different style shoes but only 1 of them is what I actually ordered. Certainly not the kind of VIP experience I was expecting. "

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hi Alejandra,

We appreciate your feedback on your purchase! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-02-03

Great shoes

"Love their selections of boots and shoe . They fit great and are comfortable"

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hi Carey,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
3/5

2021-02-03

Clothes are nice but service is not great.

"Still waiting on an exchange for pants that were the wrong size, its been a month. Clothes went to wrong address on my first order. Not a good start to my customer experience.
"


Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Rachel,

Thank you for writing a review regarding your purchase. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle”


Verified
1/5

2021-02-03

Cheap clothes that aren't true to size

"Everything I have got from this brand seems to be a size or two bigger than what it says, and that goes for the shoes as well. I feel as though they are just selling cheap clothing for next to nothing which is obviously why it is so poorly made. I do not recommend."

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Laura,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
5/5

2021-02-03

It was Perfect

"It was just in time for me!"

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Cabys,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

Best,

Daniel


Verified
5/5

2021-02-03

Great selection and prices

"Very organized and easy site to navigate. Love the selections and prices!"

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Melissa,

Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!

Best,
Nelle”


Verified
5/5

2021-02-03

Good

"I haven't got my order yet."

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hi Lashunda,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Cathy”


Verified
5/5

2021-02-02

Wonderful

"I had a wonderful experience. "

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Cheryl,

We strive to provide all our members with excellent service! Thanks for the amazing review!

Best,

Daniel


Verified
2/5

2021-02-02

slow getting the item shipped

"bought the item 2 days ago and they still not even got them shipped out yet"

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Rep reply posted 2021-02-03
A rep from JustFab, Member Services, has responded:

“Hello Chelsea,

We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad”