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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-01-17

I just love your boots!!!

"I t was good !being able to order my boots. I hope the Hailey grey,white,pink boots become available again. They were my favorite ones."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Aquila,

We're happy to know that you love the boots that you've got from us! For your reference, we suggest that you log in to your JustFab account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.

Best,
Bella”


Verified
4/5

2021-01-17

It was great love my boots☺

"Both fit well! Love the look and for being new they don't hurt my feet! "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Nikki,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-01-17

Excellent

"They are comfortable and a good fit for me
"

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Annie,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
1/5

2021-01-17

Never received!

"Ordered on 1/2/21, says label created 1/4/21 but 16 days later still hasn't been shipped out! "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Ashley,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-01-17

1 of The Best Online Stores

"JustFab has great customer service when you have issues, items are always on time and of great quality "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hi Loretta,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
3/5

2021-01-17

Ruined during first time wearing

"I ordered a pair of boots as a birthday gift to myself. Loved them and couldn’t believe the price I got these boots for. The first time I wore them a piece of the fabric on the toe of the boot had already been scrapped off. I filled it in with a black sharpie but no one wants something ruined the first time they’re wearing it! "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Donna,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-01-17

Affordable Dream Boot/Shoe app

"I absolutely love your app . I wanted to Shop tell my fingers dropped off,& my eyeballs dried out ‘ so I had to take a short Break . But guarantee I’ll be back & Sending my friends your way . Stay sweet Nice & quality stay right You’ll be getting my time & money every nite . "

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Russell,

Wow! We're happy that you're satisfied with the shopping features we offer on our mobile app. We hope that you will always enjoy easy access to our site and the merchandise and styles we offer!

Best,
Bella”


Verified
1/5

2021-01-17

Bad chat experience

"Try to chat with someone and wait a lot for it I went to check something really quick and they end the chat right away before I can answer."

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Ana,

We're sorry to hear that you are dissatisfied with the service we offer. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Bella”


Verified
5/5

2021-01-17

Excellent selection and amazing prices!!

"The website is easy to navigate through and offers a huge variety of choices ranging from shoes to accessories. They have the greatest deals being a VIP member, I recommend everyone to try it out because I know they will love it."

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Ashley,

Amazing! Thank you so much for your wonderful feedback! We appreciate your time sharing how satisfied you are shopping with us. We hope that you'll enjoy your purchase and thank you for choosing JustFab!

Best,
Bella”


Verified
5/5

2021-01-17

Loved it !!!

"All stiles look amazing and just love the fashion clothes and shoes excellent quality and conform "

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Karelia,

Great! Thank you so much for your awesome feedback! We appreciate your continuous support for our products. Your positive review of our clothing is such an inspiration for us!

Best,
Bella ”


Verified
5/5

2021-01-02

Great!

"I love the shoes. They feel comfortable. True to size. Been buying for a while now. "

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Letoy,

Fantastic! We're happy knowing that your shoes fit perfectly! We promise to continue manufacturing beautiful products with good quality just for you!

Best,
Bella ”


Verified
5/5

2021-01-17

Easy!

"Easy sign and beautiful selection of shoes and also clothing!"

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Dom,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2017-12-04

JustFab

"I have always been happy with my purchases from JustFab. The shoes fit and wear well for me. I usually get my purchase within 2 weeks!"

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Rep reply posted 2017-12-08
A rep from JustFab, , has responded:

“Hello Debra,

Thank you for sharing your positive experience with JustFab! We hope you have a joyful day!

Lots of love,

Kim”


Verified
5/5

2021-01-16

I love them

"I love the quality of JustFab Shoes and Boots and saddles they always have nice things"

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Bridgette,

We couldn't be any happier with this lovely feedback! Thank you for such a wonderful review. We appreciate your time sharing how satisfied you are with our products. We hope you have a nice day!

Best,
Bella”


Verified
5/5

2021-01-16

Excellent

"Great shoes at great prices with fast shipping. "

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Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Heidi,


We appreciate your feedback. Thank you for sharing your awesome experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!

Best,
Bella”