"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I waited almost a month for my last order to arrive. I swore I wasn’t going to buy anything else from them and then, of course, there were some super cute boots on sale... Needless to say, my tracking date has already moved back 3 times. I’m just hoping they arrive sooner than a month later. "
"I understand that there could be delays due to Covid, but I ordered boots 1/4 and it shows they won’t be delivered until 1/22. "
“Hello Jenni,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you within 48 hours to help you further.
Best,
Bella”
"Awesome selection and delivery within a week. Will definitely be ordering from this site again"
“Hello Juanita,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane”
"I shouldn't even have to ask for it. Customer service shouldn't argue that they are right in keeping expedited shipping fee when they did not deliver on time no matter what. Poor service! Don't off if you can't deliver. Underhanded. That being said, my family loved their fuzzy boots!"
“Hello Kat,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane”
"I decided to treat myself to some new boots for my bday, I haven't received then yet only cuz I ordered them yesterday, but I had to share my thoughts on the app. It's so easy to use and I Pd $36 for 2 pair of boots.. I just love JustFab. Stay tuned for my review on my boots when I get them."
“Hello Genna,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane”
"Ive never been disappointed "
“Hello Patricia,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane”
"You have to call and talk to a person to cancel. And the skip month button is not on their app. You have to go to the website and log in just to skip why even have an app if you still have to go to their website?"
“Hello Leasa,
Thank you for the feedback! We are sorry to hear that you have encountered difficulties navigating the website. We will be contacting you within 24-48 hours to help you further.
Best,
Jane”
"I had ordered 8.5 extra wide, it came too big for me."
“Hello Ketki,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane”
"Quality items with fast shipping!"
“Hello Shirley,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane”
"Had some trouble using my reward points. By the time I checked out a few items in my cart had greatly increased in price. "
“Hello Susan,
We value you as our member and we are sorry to hear about the inconvenience you have experience with utilizing the reward points on the website! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane”
"Ordered 4 different pairs. Love them all gifted to my Mom and Daughter. "
“Hello Shannon,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products.
Best,
Nelle”
"Delivery over 20 days wait"
“Hello Paula,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle”
"It is really hard to stop the VIP charge when you want to stop it. I also had difficulty getting into my account once I forgot my password. The only way I was able to get back in was because I suddenly remembered it. I was sent a reset password link several times but it didn't work. I would not recommend this website to anyone."
“Hello Erica,
Thank you for writing a review! We apologize to hear that you have a hard time getting into your account. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle”
"From the first order I have been very surprised and pleased. Will be going back again and again."
“Hello Patricia,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad”
"The shoes were amazing and low cost too"
“Hello Yvanne,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle”
A rep from JustFab, Member Services, has responded:
“Hello Arleigh,
We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad”