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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-01-22

Love Just Fab

"This is now my go to for all Shoes!"

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Rep reply posted 2021-01-22
A rep from JustFab, Member Services, has responded:

“Hi Renae,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
5/5

2021-01-22

Awesome!

"Awesome choices, awesome prices!!
Whats not to like.
"

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Rep reply posted 2021-01-22
A rep from JustFab, Member Services, has responded:

“Hello Joan,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
3/5

2017-10-08

Disappointed

"your inventory seems to be the same every season. Not good stock of low heel shoes or boots"

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Rep reply posted 2017-10-08
A rep from JustFab, , has responded:

“Hello Charlene,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,

Kim


Verified
3/5

2021-01-22

VIP Customer

"I've just joined January 14th. Everything that I would like to purchase is either sold out or are not in my size."


Rep reply posted 2021-01-22
A rep from JustFab, Member Services, has responded:

“Hello Vesta,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle”


Verified
5/5

2021-01-22

Shoes

"I ordered a size 9 shoe, when it should have been a size 8."

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Rep reply posted 2021-01-22
A rep from JustFab, Member Services, has responded:

“Hello Yolanda,

Thank you for writing a review regarding the size of the shoes you've received. We will contact you within 48 hours for further assistance.

Best,
Nelle”


Verified
5/5

2020-10-19

Dedicated to customer's satisfaction.

"It's one of the reason I am with this company. They are so focused on ensuring that, the client is satisfied, and the quality of the products is great."

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Rep reply posted 2020-10-19
A rep from JustFab, Member Services, has responded:

“Hi Therese,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
2/5

2021-01-21

Beware of monthly charges

"They take almost $40 monthly fee if you don't call or get online monthly to hold."

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Micki,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-01-21

Heyukit

"I always have a good experience. From the ordering to the delivery and even with returning."

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Kathy,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Nelle”


Verified
5/5

2021-01-21

Fabulous selection

"A pleasure looking for boots . Great selection.! It is hard to choose just one."

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Patricia,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
5/5

2021-01-21

Looking forward to to ordering again.

"I haven’t received my package but it was simple program to navigate "

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Christine,

Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!

Best,
Nelle”


Verified
3/5

2021-01-21

"Didnt like they automatically put you in ViP to try charge you monthly fee 39 dollars"

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Lisa,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-01-21

Love JustFab

"I love all products I bought. "

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hi Zoriana,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
4/5

2021-01-21

Almost

"I ordered 5 pairs of boots. 4 were perfect. One was the wrong size and I could not exchange it. My size was not available."

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hi Linda,

Thanks for your effort in writing a review of one of your purchase! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-21

Great prices

"Easy to navigate, cute boots. Good deals!!"

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hi Amber,

We appreciate your review! We definitely promise awesome deals and styles. You can surely expect more, soon!

Best,
Cathy”


Verified
4/5

2021-01-21

Nice

"So far so good. I've been very pleased so far
"

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Rep reply posted 2021-01-21
A rep from JustFab, Member Services, has responded:

“Hello Michelle,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle”