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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-01-18

Shopping was easy

"Overall it was a experience got what I was looking for "

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Rep reply posted 2021-01-19
A rep from JustFab, Member Services, has responded:

“Hello Jaquanda,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
5/5

2021-01-18

Excellent

"Alway a great experience, I love Just Fab"

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Rep reply posted 2021-01-19
A rep from JustFab, Member Services, has responded:

“Hello Wanda,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
3/5

2021-01-18

Average

"The chat experience was awful. So when I called and spoke to someone directly, it was a better."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Tyeasha,

Thank you for sharing your feedback regarding your experience with our chat support. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle”


Verified
5/5

2021-01-18

Omg shoes!

"I love the sales! Currently this is the easiest way to purchase shoes that I am looking for "

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Rep reply posted 2021-01-19
A rep from JustFab, Member Services, has responded:

“Hello Tiffany,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!

Best,
Nelle”


Verified
5/5

2021-01-18

Love my boots

"Bought some duck boots at the $10. 1st time buyer special. Received them fast and im just in love with my duck boots I ended up buying another pair of boots from justfab"

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Rep reply posted 2021-01-19
A rep from JustFab, Member Services, has responded:

“Hello Vanessa,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!

Best,
Nelle”


Verified
5/5

2021-01-18

Just Right!

"I just can't get over how well my boots that I ordered fit. Super excited to order again."

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Rep reply posted 2021-01-19
A rep from JustFab, Member Services, has responded:

“Hello Catherine,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle”


Verified
3/5

2021-01-18

Charged me $8 more!

"Why would they charge me $8 more than my purchase receipt? It was automated. No, it was not tax or shipping unaccounted for! Now I have to hassle with calling them."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hi Jennifer,

We appreciate your feedback on your purchase! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-18

Worth the Hassle

"I truly enjoy being a member of the JustFab VIP, since the styles are beautiful and comfortable. Furthermore, when some shoes end up on sale or the website has special random sales, the price of shoes is worth it to bundle up. The shoes are reduced from the original price when you become a member and the material of the shoes is pretty sturdy. I am talking from experience on boots and heels for the most part."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hi Valerie,

We appreciate your review! We definitely promise awesome deals and styles. You can surely expect more, soon!

Best,
Cathy”


Verified
5/5

2021-01-18

Happy First Timer's Joy

"Shopping the site was great, just wished more plus sizes, longer length pants, and more size 10.5 & 11 shoes"

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hi Marlese,

Thanks for your purchase and for sharing your feedback on our selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-18

"I had an excellent experience. Quality product, fast delivery. I am very satisfied until now."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Larissa,

We are happy to know that you love your purchase and you received it on time. Thank you so much for such nice feedback!

Best,
Bella”


Verified
4/5

2021-01-18

Deals every so often

"Website coud use some work. I keep having a difficult time navigating the website. They need better filtering and page loading. "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello DeAnna,

Thanks for this valuable feedback! We greatly appreciate your effort in writing a suggestion. No worries, we will surely forward your website concern to the appropriate team.

Best,
Bella ”


Verified
2/5

2021-01-18

Tempting sales but poor quality

"After years with justfab I’ve given up hoping for better fits and quality. Too many inconsistencies in clothing sizes and quality and generally uncomfortable shoes that look nice enough but are obviously cheaply made."

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hi Stacey,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-17

Perfect

"All the a girl who love shoes needs "

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Rep reply posted 2021-01-18
A rep from JustFab, Member Services, has responded:

“Hello Erika,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2018-02-09

Love

"I love the VIP treatment!!!!! The flash sells are the best!!!!"

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Rep reply posted 2018-02-09
A rep from JustFab, Ivy T., has responded:

“Hello Arkecia,

JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!

XO,
Ivy”


Verified
5/5

2021-01-16

Awesome!!!

"My experience with Justfab has been good..."


Rep reply posted 2021-01-17
A rep from JustFab, Member Services, has responded:

“Hello Edma,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”