"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"Horrible experience, I never received my merchandise"
"fantabulusushexpialadoshis !"
“Hello Loren,
Thank you so much for your review! We always hope to make your experience comfortable and unforgettable. We hope to always make your experience wonderful at JustFab.
Best regards,
Chad
”
"Awesome collections, fast shipping and products always on point"
“Hello Bolanle,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. We hope you will always have a wonderful experience with us in the future.
Best regards,
Chad
”
"I love everything about JustFab. The selection, the price, the ease of the website. "
“Hello Karen,
Thank you for your great feedback! We are glad to hear that you love everything about JustFab, from our selection and pricing to the ease of navigating our website. We constantly aim to give our members 100% satisfaction. We hope that you will always have a great experience with us!
Best,
Lia”
"I used my credits that I haven’t used to place an order and was shocked by how much I ordered. Can’t wait to see how they look & fit! (:"
“Hello Mariah,
We're glad to hear that you're excited about your order! It's great that you were able to use your credits and make a purchase you're looking forward to. We hope the items look and fit just as you imagined. We are grateful for your support of JustFab!
Best,
Allison
”
"Love the shoes and excellent customer service. And very knowledgeable "
“Hello Maribel,
We’re always happy to hear that our members are happy with our service! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth”
"Alot of styles to choose from. Also love the 2 for 1 vip credit special. "
“Hello Felicia,
Thank you so much for your positive review! We're happy to hear that you're enjoying our easy shopping experience and wide variety of styles to choose from. The 2 for 1 VIP credit special is one of our favorites too. We appreciate your support and look forward to delighting you with more fashionable finds in the future!
Best,
Zeth”
"Not really a fan of the quality and description of some products. I ordered a jacket that was advertised more as a spring bomber style but to me it’s a puffer coat. I can’t be bothered to return because the process is inconvenient and tedious so I’ll just thrift it. I have cancelled my membership because I don’t find the styles offered suit me and the quality isn’t worth the price. "
“Hello Ashley,
We're sorry to hear about your disappointing experience with the jacket you ordered and with our membership offerings. Your feedback is valuable to us, and we appreciate you sharing your thoughts on the quality and description of the products. We understand your frustration with the returns process and will take this into consideration for improving our service. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"I love the website and the discounts "
“Hello David,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We always strive for 100% satisfaction for our members. We hope you will always have a great experience with us in the future!
Best,
Lia”
"I am always blown away with the many selections JustFab has to offer."
“Hello Queen,
It's wonderful to hear that you're impressed with the wide range of choices available at JustFab! Having a diverse selection can make the shopping experience so much more enjoyable, as there's something for everyone's taste and style preferences. Your excitement about our offerings truly means a lot to us, and we're committed to continually bringing you fresh and exciting options to explore.
Best,
Mary
”
"I have received excellent service from Just Fab for years. I receive my products in a timely fashion and they all fit just right. I'm not excited about the way they changed the VIP service though"
“Hello Ebony,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
”
"Justfab always have great , beautiful and quality items. I'm always anticipating what's new on the site... "
“Hello Erlene,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best styles and quality. We hope you will always have a wonderful experience with us in the future.
Best regards,
Chad
”
"Very lovely. Comfortable too!"
“Hello Nancy,
We are thrilled to hear that you are loving your sandals! Thank you for taking the time to share your positive feedback with us. Enjoy your stylish and comfortable new shoes!
Best,
Allison ”
"Some items seem a bit overpriced at times. But I enjoy exploring all the new items. There are times when I buy things for teens and kids too. I was confused this week because I bought 3 different orders but I did not get the $15 credit on any one of the orders.
That was disappointing :-(
Thank you
Cathy McMullen"
“Hello Catherine,
Thank you for sharing your experience with us. We understand how frustrating it must be to feel that some items are overpriced at times, especially when you're excited about exploring new items. It's important to us that you receive the benefits you're entitled to, and I'd be happy to assist you in resolving this issue, so our Member Services Team will reach out to you shortly.
Best,
Allison ”
"easy to move through the site"
“Hello Dianne,
Thank you so much for the awesome feedback! We're so happy to hear that you found our site easy to navigate. We appreciate you taking the time to share your experience with us and it is members like you who inspires us more.
Best,
Allison ”
A rep from JustFab, ACavantechstyle, has responded:
“Hello Wanda,
Thank you for reaching out to us regarding this matter. We're truly sorry to hear about receiving the items you ordered, and we understand how inconvenient it must be. Please know that your satisfaction is important to us, and we're here to assist you in resolving this issue as quickly as possible, so will send you a private message shortly.
Best,
Allison”