ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,294 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.80/5
Customer service:
3.67/5
Return/Replacement policy:
3.81/5
Featured Review


Verified
5/5

2023-01-17

Dont doubt it!

"These shoes are very good quality and the skip the month is so easy. They have also great offers and sales!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-17
A rep from JustFab, Samar B., has responded:

“Hello Monica,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz ”


Verified
5/5

2023-01-15

Change in order

"I realized that I ordered the wrong size of shoes. Customer service immediately cancelled my order and I was able to order the correct size."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-15
A rep from JustFab, Samar B., has responded:

“Hello Lisa,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad


Verified
5/5

2023-01-14

Always Impressed

"Every month, I'm even more impressed with the selection they have. Prices are always great and the quality of the product is great! I just ordered something for my daughter's birthday. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-15
A rep from JustFab, Samar B., has responded:

“Hello Erika,

Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-01-14

Great Deals

"Found all kinds of deals! The boots are great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-15
A rep from JustFab, Samar B., has responded:

“Hello Amanda,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-01-13

BEST SELECTION OF FOOTWEAR.

"I HAVE SHOPPED FOR YEARS AT THIS STORE. COMPLIMENTS ALL THE TIME.TRUE TO SIZE AND ALWAYS WHAT I EXPECT."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-14
A rep from JustFab, Samar B., has responded:

“Hello Dana,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth


Verified
4/5

2023-01-10

Sale options

"I like the many shoe options that go on sale."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-11
A rep from JustFab, Samar B., has responded:

“Hello Demetria,

Thank you for the great feedback on our promotions! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!

Best,
Lia”


Verified
5/5

2023-01-10

It was excellent I just hope you didn’t make me a VIP customer because I said I did not want to be a VIP customer I don’t want money taken o

"Experience was great, but I don’t want to be a VIP clients. I don’t want money taken out of my account. I already stated this with a representative."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-11
A rep from JustFab, Samar B., has responded:

“Hello Jill,

We value the comments you made about our VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia”


Verified
2/5

2023-01-10

You need more stock.

"There's not enough in my size that's available. It is difficult to scroll through and find what I like, but not in stock for my size."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-11
A rep from JustFab, Samar B., has responded:

“Hello Kat,

We appreciate the feedback you shared regarding the options we have. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia”


Verified
5/5

2023-01-09

Perfect fit

"I got these for my aunt and she loves them. $10 for a new pair of boots are unheard of. Especially, bear claws. I love buying my boots from justfab."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-01-10
A rep from JustFab, Samar B., has responded:

“Hello Cathy,

Thank you for taking the time to share your awesome review! We’re glad your aunt is enjoying her boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
4/5

2023-01-08

Waiting on my package

"I’m also Waiting on my package "


Rep reply posted 2023-01-09
A rep from JustFab, Samar B., has responded:

“Hello Joanna,

Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-01-08

H

"I sooooo love this site so much"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-09
A rep from JustFab, Samar B., has responded:

“Hello Joel,

We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!

Best regards,
Chad


Verified
5/5

2023-01-08

Adorable shoes at affordable prices!

"I love how JustFab has a wide selection of shoes for every style and attire fathomable at prices that are too good to be true, yet it IS true! The best thing about JustFab is that they have sales going all throughout the year so wishlist those shoes that may be too expensive for your budget and wait for the perfect time. The app is incredibly easy to use and the shipping is fast too! Once an order gets to your door and you're unhappy you can even return it free for a better size or for money you're back. Customer service is quick and will help with anything you may possibly need assistance with. So, if you love shoes as much as I do; I strongly recommend trying it out!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-09
A rep from JustFab, Samar B., has responded:

“Hello Theresa,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you right away.

Best,
Chad


Verified
5/5

2023-01-07

I love just fab i can live again i can wear pretty shoes I'm my sizes cause I have big wide feet,thanks justfab game changer for me.

"It was great i like justjab."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-08
A rep from JustFab, Samar B., has responded:

“Hello Vanessa,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
1/5

2017-01-20

First order

"The fit is not really the best you have to really work to get it on and the "wide calf" fit is not as it advertises but the shoes are cute"


Rep reply posted 2017-02-12
A rep from JustFab, Sherry E., has responded:

“Hello Isabella,

We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.

JustFab Member Services”


Verified
5/5

2023-01-06

Boots

"I have bought multiple styles of boots from Just Fab and LOVE everyone "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-06
A rep from JustFab, Samar B., has responded:

“Hello Liz,

We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth