ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,294 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.80/5
Customer service:
3.67/5
Return/Replacement policy:
3.81/5
Featured Review


Verified
5/5

2022-05-04

Love my shoes!

"I’ve never been disappointed. I’ve loved every pair and I am constantly getting compliments on them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Kelly,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia


Verified
5/5

2022-05-04

Shocking quality shoes for the price!

"I’ve been a member for 3 years and this site has literally ruined shoe shopping for me. The quality and styles are so great, I can’t bare to pay more than $40 elsewhere! I’ve had some pairs I wear regularly for years… Skipping months is also super easy, which I appreciate! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Carrie,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary


Verified
5/5

2022-05-04

Great

"Really easy to shop and great selection"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Randall,

We're glad you enjoy our unique styles and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth”


Verified
3/5

2022-05-03

Please add more styles and selections in wide with.

"No problem ordering on the website. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Cheryl,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth”


Verified
5/5

2022-05-03

Excellent

"Just Fab always has just the right shoes at the right price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Sandra,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2022-05-03

Excellent

"I have bought several pairs of shoes and handbags from Just Fab and the quality has always been great."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-04
A rep from JustFab, Samar B., has responded:

“Hello Pamla,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz”


Verified
5/5

2022-05-03

Always affordable. Always have cute things

"Loveeee shopping here. Always find cute affordable things. "


Rep reply posted 2022-05-03
A rep from JustFab, Samar B., has responded:

“Hello Joy,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
5/5

2022-05-03

He is easy to get along and has all the knowledge

"I was able to get answer to my question and the person was very good in explaining the procedure clearly."


Rep reply posted 2022-05-03
A rep from JustFab, Samar B., has responded:

“Hi Teja,

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given. We will definitely relay this review to the whole team to let everyone know about your positive experience!

Best,
Tina


Verified
5/5

2022-05-02

Fantastic experience and will buy from JustFab again! :)

"They are very much customer friendly, especially their offers on sandals and their deliveries are so fabulous. Customer care support is awesome. And will help us in all possible ways."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-05-03
A rep from JustFab, Samar B., has responded:

“Hello Bindu,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a fabulous day!

Best,
Renz”


Verified
5/5

2022-05-02

Love Just fab!

"I always love looking through the clothes and shoes and accessories just not enough time in the day to do it most of the time! Thank you for the great selections! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-03
A rep from JustFab, Samar B., has responded:

“Hello Amber,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
5/5

2022-04-30

Easy Returns

"I purchased a pair of boots that did not fit well at all. It was extremely easy to return. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-01
A rep from JustFab, Samar B., has responded:

“Hello Trisha,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad”


Verified
4/5

2022-04-30

Adorable Tote

"Easy to find items on the website and the floral tote is the cutest!
The shorts I ordered are a little shorter than expected but they will be fine when I'm at home relaxing.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-05-01
A rep from JustFab, Samar B., has responded:

“Hello Lori,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shorts. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad”


Verified
5/5

2022-04-29

Amazing

"Amazing website for shoes and accessories"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-04-30
A rep from JustFab, Samar B., has responded:

“Hello Alina,

Thank you for your response! We are happy to hear that we were able to meet your satisfaction when it comes to online shopping. Thank you for sharing this with others that you love our services and products.

Best Regards,
Clark


Verified
5/5

2022-04-28

Great shoes

"Excellent, I Love Becoming a VIP Member, it makes a person who would love to have ALL the CELEBRITY SHOPPING, have a chance to be STYLISH and AFFORDABLE."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-04-29
A rep from JustFab, Samar B., has responded:

“Hello Asia,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Ivy”


Verified
5/5

2022-04-28

Fast and efficient

"I used Rush shipping and no kidding I made the order and 3 days later I got the package. It was quite different than the 1st time when I used standard shipping and got it almost 2 weeks later."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-04-29
A rep from JustFab, Samar B., has responded:

“Hello Carla,

We are glad you are enjoying our rush shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth”