"We just added on a master bedroom and bath and needed to order a shower door. I was hesitant after reading the poor reviews but the price was too good to pass up and I took a chance. I ordered the Dreamline D12906572 Unidoor-X 41 1/2-42 W x 72 H Frameless Hinged Shower Door. It arrived on time, and not a scratch or crack. That's a trip on trucks from Pennsylvania to Kansas. I feel really good about the purchase and will order from them again in the future for sure."
"From the ordering process thru to delivery it all was so easy and efficient - delivery arrived quickly and in good condition - product was just what I wanted"
"fast delivery - great price"
"I had a relatively large order. All items arrived on time and as expected -- except one of the Robern mirrors had damage packaging. I immediately checked the item but didn't find anything wrong. Little did I know that when we finally completely unpacked the mirror more than two months later we noticed a crack. My fault for not having checked more thoroughly at time of arrival. Of course, I had no recourse at that time but customer service through many interactions with the manufacturer not only managed to send me a replacement at absolutely no charge, incl. shipping, but also -- unbeknown to me -- resolved logistics issues with the freight company. THANK YOU, KBAuthority for standing behind your products and going the extra step to make your customers happy!!"
"I had an excellent shopping experience with KB Authority. I like your website as it is comprehensive and easy to use. I called to get additional information from a sales representative and he was very helpful. The sinks, grids and strainers arrived quickly and is excellent condition. Pricing is very competitive. I would highly recommend KB Authority."
"I’ve been waiting on my order for over a month now. I ordered two Brizo shower heads and received one about 3 weeks later. I had to call for my second shower head 4 times!! They tell me a different story every time on why it wasn’t shipped. They give you dates that aren’t correct. Something always goes wrong like the one they were about to send me was scratched so they didn’t send it or it’s backordered or yes it’s coming by Friday!!! Customer service rep all are unprofessional and unhelpful!!! "
"The medicine cabinet is beautiful, but I want to share that the packaging was horrible. I took pictures if you'd like to see them. KBA stressed in several emails about looking over the packaging and not signing for the package without a thorough inspection (which is pretty difficult to ask the FedEx delivery person to stand and wait while you open up and inspect a product). I am amazed the product is not damaged (at least that I can tell) by the way it was packaged. "
"I purchased a glass shower door, but when we opened it we found it had been broken in transit. I was prepared for a long and messy argument with the customer service department, in effort to get my door replaced. Thankfully, a young woman named Maria took my call, and her assistance was nothing less than miraculous. She was pleasant, professional and extremely helpful in getting the door replaced immediately. She also served as a go-between for me when I couldn’t get in contact with the person who had to ok the replacement. Maria worked so hard to make sure my order was expedited and shipped out. Normally dealing with any Customer Service department, is an exercise in patience and frustration, but Maria made this process completely painless and even enjoyable! Thanks! I’ll most definitely be back and will refer friends and family. "
" Order # 103798
Order online on 8/15/18...
Received and email that said the order
Status was Pre-Authorized.
On 8/16/18 Order status was Processed
and I got my money deducted from my account.Didn’t received any more notifications on my email so on 08/20/18 I called their customer service...OMG!!!
Nothing but an attitude with me from the get go...so I cancelled my order, not because according to the lady on the phone, the shower door I bought was going to take 2 weeks to get to my house because their system was getting an updated and orders were delayed, but because the attitude of the customer service employee!
So on 8/22/18 I called again to ask about my refund status and another customer service employee told me it takes 5 to 8 days to get my refund!!!....2 to 4 days for the order to get cancelled and 2 to 4 days for my refund to get processed! Really!!!
Good prices, seems to have good products, is a shame that their customer service **** and that they are working within an outdated electronic transactions system.."
"We purchased a floating shelf. From the photos on their site, it had the appearance of a walnut shelf, with a dark brown color. When we received it, it is yellow like bamboo. We took pictures and told them they sent the wrong color. They insisted they sent the right one and directed us to the small print on their site that says NOT TO BUY THINGS BASED ON THE COLOR OF THEIR OWN PHOTOGRAPHS. Scam. Their return policy is equally scummy, and it would cost us around $60 to return a $120 shelf. I'm calling my lawyer tomorrow and am considering legal action,just on principle alone...I don't care what it costs. Buyer beware."
"When the kitchen sink I wanted suddenly became "unavailable" from one of the big home improvement stores, I began desperately searching for it online. I found exactly what I was looking for, AND it was even less expensive than if I had bought it locally. Shipping was fast, and I'm thrilled with my sink. "
"Ordered shower enclosures, took 1 week to ship them and another week to update the status of shipping and today I received a call from carrier asking to deliver tomorrow, the delivery address is completely wrong in southern california, I live in northern california. Now the shipper is contacting the merchant as I cannot update the address, complete disaster given the shipping time originally noted was 5-7 business days."
"Quick and Easy transaction. First time ordering but will certainly not the last. Lowest price for my item, easy ordering, and quick delivery. "
"I had the best experience with buying bathroom vanities. So helpful and so nice. I highly recommend using this website for all your needs."
"Unit came in reasonable time. Very happy with the results now that it's up. Foors roll easily and smooth, and also quiet. Good price compared to others aith the same product. "