"Found a good price on a faucet here. When I placed the order, they held it until I sent them a copy of my license and cc (with numbers blurred out) because my billing and shipping address were different (how common is that??). That was a pain. Then the faucet was too big so emailed for return instructions. Had to fill out paperwork to get an RMA #, send it back and now I'm STILL waiting for an RMA # to return it. They eventually sent me some paperwork for another woman's return and now I'm still waiting for mine. They do charge a 20% restock fee + shipping too. I've emailed and like the other reviewer said, I will probably have to reverse the charge on my card eventually or just end up selling it on Ebay since they are so horrible to deal with. I'll never understand how businesses like this stay in business. Make it easy for me and I'll return again and again...but now you've lost a customer. "
"I had a great experience with K&B - in the ordering process their sales people were very responsive. When the medicine cabinet I ordered arrived damaged because of shipping complicated by a snow storm, they were available readily by phone, arranged the return seamlessly, made communication as easy as it could be. The various people I dealt with by phone were all very personable and eager to be helpful, and when my question prompted transfer to another department I had to wait while the phone rang once and the next personable helpful person answered. The replacement cabinet arrived promptly and is beautiful. This was a great experience."
"It took few weeks and numerous calls just to get from the customer service department an estimated date of delivery of a bathroom vanity (which was in stock in Miami , just 30 miles away...)
We ended up having to return the unit but they did not respond to refund claims. Only after we asked AMX to reverse the charges that we got a (very) partial refund.
They claimed their return policy is 20% restocking charge PLUS $150.00 shipping so they charged almost 35% on $1,100 purchase (try to find it on their website)"
"I was incredibly nervous about my shower door purchase because I had only looked up reviews after the fact. I had considered even calling to cancel. However, after reading the reviews I made my expectations a bit more reasonable. Our bathroom renovation was still at least 5 weeks away from completion so I told myself if it took a month that wouldn't hold up anything. It was significantly less than any where else and it paid off. The shower door arrived 2 weeks later, well packaged and unbroken.
My only problem I would say is they didn't update me with any shipping notification."
"My experience with KB is mixed. While your price was the best, your communications is not so great. I ordered the shower doors on 11/22, the order hit my credit card on 11/25, and I received notice from you that it had been shipped on 11/27. However, the actual shipment did not happen until 11/30. Why would you tel your customer that shipment had occurred when it had not? At the other end, you sent me an email on 12/5 asking for comments when the shipment was not even scheduled to arrive until 12/8 (it actually did arrive 2 days earlier, 12/6); how can I comment when the shipment hadn't even arrived as yet? Further, when I changed the brushed nickel to chrome, the resultant price reduction took several phone calls until your paperwork was corrected.
As for the product itself, I just completed installation this morning and we love the shower doors. However, (sorry there is an HOWEVER), I found one problem with the product and many, MANY problems with the installation manual. The product problem involves the door handles. The bosses on threaded portion of the handle holders is 0.295" OD while the hole in the glass doors is 0.438" ID. Thus upon my first try at installation of the handles, they rattled around loose. With glass, this could result in breakage. I solved the problem by adding rubber O rings that have a 0.265 ID and a 0.438 OD thus providing an exact fit and a cushion between the handle bosses and the glass.
Turning to the installation manual, it is HORRIBLE! The first of many, MANY mistakes is their instructions on cutting the upper and bottom guide rails to length. I followed them EXACTLY only to find that result was a REALLY TIGHT almost interference fit. I ended up having to cut off another 1/4". Cutting these aluminum extrusion is no easy task and having to do it twice was definitely NOT appreciated. Some of the other errors is not providing complete info, For example, step 12 describes installing a screw (along with a washer and decorative cover) through the glass profiles into the wall profiles. It shows doing this at just one location, but clearly it needed to be done at 4 locations, but yet no mention of the other l3 locations or even a statement such as "Repeat for all 4 of the corners". One of the other omissions is not advising to set the position of the rollers BEFORE assembling the doors into place. Had I not thought to do this in advance, adjusting them once the doors are in place would have been extremely difficult. While the finished product is very nice and I'm considering ordering an SHDR-126058-01 for my other bathroom (which has a tub instead of a shower stall), due to the installation and product design issues I encountered, I'm going to see what the alternatives are before placing my order."
"I was a little nervous about ordering from KB Authority for the first time. I was purchasing a high end Toto toilet and i needed it before Christmas. KBAuthority's reviews were mixed about delivery and customer service -- at least the one's i read on the net. BUT MY EXPERIENCE WAS FANTASTIC! The product arrived earlier than expected, in perfect condition and the price i paid was well below other retailers and on-line sites. I don't usually write reviews but i want to make sure that other know you can have a great experience buying from KB Authority. "
"Very easy ordering. Prompt shipping. Got exactly what I wanted. Wish more vendors were like this!"
"I ordered an item, it was stated in stock. After purchase I was then notified of 10-14 days prior to shipping. Eventually item arrived. "
"I searched online and in specialty plumbing stores for a bar faucet that would meet my size specifications. I found KBAuthority online and called. The salesman went over and beyond my expectations to make sure everything would fit. He even gave me the phone number of Delta Faucets so I could make sure that there would be enough room between the faucet and the back splash. I called back and ordered the faucet from KB and it arrived in two days. It is now installed and working perfectly. I would definitely order from KB again."
"Currently doing a master suite addition, and accidently came to this website that offer the faucets I wanted at great discount, (black Friday) only problem is that it was 7pm pst, stand the sale ended at 11:59pm est, I am no plumber, but the website was so helpful I was able to place the order and get all the necessary rough products as well. (sinks, sink faucets, shower faucets and bathfiller) Some products are on backorder but I was contacted by the customer service and they concurred that everything was ordered correctly. Will use KBAuthority again."
"I needed 3 new toilets for our remodel at our home. I was looking to buy the Toto Neorest Toilet however the prices on this toilet are extremely high. I happened to find KB on Black Friday and was able to save a tremendous amount of money. The person that I spoke with at KB was super knowledgeable and was able to answer all my questions. I would highly recommend KB to friends. One small caveat is that I have not received the toilets yet but they are scheduled to be delivered by FedEx tomorrow and I do not anticipate any problems"
"Easy to get a hold of someone for questions or concerns. I needed to cancel and order then put in another product and this was done promptly and easily. Also, loved that someone called to let us know that our order was ready for delivery and helped us make a delivery time that was convenient for us. Pricing excellent, able to get our shower door for much better price than I found from the manufacture or even Amazon! Very satisfied customer"
"Price seemed reasonable. Communication was strong in terms of expected delivery. Return policy made me a bit nervous. One email said there was a $9 handling charge and one invoice said there was a $9 shipping charge (supposed to be free shipping).
Overall I would use KBAuthority.com again but things can always improve."
"Choices, service, shipping. All over the top. You guys should be the benchmark for online plumbing supplies. "
"I ordered a faucet, and it came on time. However it came with a small defect, I called the returned department right away and a sweet woman by the name of Mel assisted me in getting and return authorization number along with a return label. I returned the item back as instructed, and one week later received a brand new faucet. At no addition cost. Im so pleaased with the service, price and the pleasantness of the KBA team members. I will defiantly purchase again with this company. "