"The shower door I purchased was received in a million pieces. Fortunately, I read the instructions stating that I had 24 hours to make a claim or the door as received was my property. This happened on a Friday afternoon so that 24 hours turned into 3hours since I didn't know how they would classify the weekend days. I have made my claim but have not heard back from the company as of yet. I'm five days into the mission now and I need the shower door!!"
"Once we got past the address verification issue (delivery vs mailing), the experience with KBAuthority was wonderful. The item I ordered arrived in a timely manner and was so well packaged. I had bought this item through Amazon originally but refused delivery because the packaging was horrendous. KBAuthority's pricing was better and the product delivered was extremely well packaged. I'll be looking to KBAuthority for future needs."
"We ordered two sinks that were very expensive and when they arrived yesterday the color was very different (silver/grey) than the photo showed (mocha/brown) on the website. I called and talked to customer service and she said, "that is the color that you ordered". I said, "that may be the correct "NAME" of the color, but it is not even close to the color that your photos show." She was not helpful or friendly and told me that I have to contact Native Trails (the manufacturer) about returning them and then I would be paying for shipping and restocking fee. Not a good experience at all. "
"I ordered a bathroom vanity. The website I first saw it on sold out and I was desperate to buy it as I had already started my remodel. Kba was the only store that had it in stock. Ordering it was about what you’d expect. It was kind of hard to track the delivery. The first vanity they sent never made it to me. The delivery truck had a car accident one state over. They sent a replacement right away. It got here pretty fast. I opened the box to make sure it was the right thing and wasn’t damaged. Looks just as it was advertised. Can’t wait in till it’s installed. Would order from kba again."
"I talked to Joe in sales and he was very helpful. The shower doors were exactly what I ordered. They were delivered on time. I was concerned about having glass doors shipped by freight but there were no problems. They arrived perfectly. We are loving them. I will order from you again. Thanks for a pleasant experience. "
"I ordered a vanity a month ago. Never got a shipping notification. Called to cancel my order 2 weeks later due to lack of order progress. Was told it was shipped and they accidentally never sent me a shipping notification so I could not cancel. Then I got an email asking me to kindly review their product. I still have not received my vanity yet I have paid for his phantom vanity a month ago. Do not trust your money to this company. "
"I ordered a medicine cabinet online for a residential condo my company was renovating. When the cabinet arrived, the mirror on the outside had a large scratch on the top. I contacted customer service and spoke with Melvika S. She took down all the information and had another mirror sent out. Unfortunately when that mirror arrived, it a crack in one of the corners. I contacted Melvika again and she is having another mirror sent out. The customer service department is very professional and attentive, they get right back to you."
"Website is not transparent about stock. I chose them based on price, but then had to wait one full month for a "special order" item that all competitors had in stock. During the month received confusing and incorrect information from customer service regarding order status."
"Ok, so I didn't save a MILLION on my remodel, but I joined their member program and saved thousands on my bathroom and kitchen remodel. I would gladly come back for the lowest priced products I could find after searching the internet for weeks."
"I am very pleased with my purchases the only thing was that I had to wait for it as it was a special order. Other than that no problems."
"I wondered on their web site for a while, not sure which products to choose for our bathroom refurbishing, but the customer support was very helpful, had great and honest tips! Thank you, Guys!"
"Purchased several products for both my kitchen and bathroom from KB Authority. After lots of research, this website truly had the best prices and little shipping. I would recommend this website to any bargain shoppers remodeling on a dime. Thank You."
"Great service every step of the way. Awesome expert advice. Very pleased with this seller. "
"great service and the sales person was very helpful and knowledgeable. Delivery was quick and easy... would shop again. "
"I ordered all the faucets to complete a bathroom renovation. The products took a month to receive. The sink faucet was defective, thanks to a bad weld where the copper joined the spout. After THREE WEEKS of run around, Delta Faucet called me directly to apologize. Unfortunately, it was not them I have an issue with. Spend the 10% difference and go with a better company. Preferably one that can actually resolve issues. "