"I was in need of a trustworthy company that could assist me in redoing my kitchen and bathroom. I found kbauthority and they did not disappoint, they were able to get me all of my products quickly and for an amazing price! "
"I was going to buy expensive hansgrohe set, was monitoring its price for a few weeks waiting for black friday. They advertised black friday prices as if they were any discount but that was not true - the price on my item did not change, so i decided to contact them. The customer chat representative was not helpful much backing up the same lie - those are our black friday prices and yesterday they were much different. I told him i was monitoring the price and i know that is not true, the price has not changed and if there is anything he can do... So he just disappeared, simply left the chat. And yes, I have an account with them so he could have sent me an email or just called me in case he got thrown out of the chat by accident.
None of that have happen as you can guess :)."
"Polite on phone. Accurate ETA. Lowest Price. Don’t pay attention to the whiners reviews !"
"I ordered Delta Bath sink and Roman Tub replacement faucets and trim after talking to Delta to be sure I could do this. It took three tries from KBA to get it right and only after I called Delta again to get the part numbers for them. Each time it took three weeks to get delivery and I was charged a huge re-stocking fee with no ability to get it reduced. Even though they got it right the third time, there were parts missing and I am still waiting for Delta to get them to me. I have been working on this since 2 and a half months and not done yet. If you do not know exactly what you want or need and can supply part numbers I would not order from this company."
"It took 1 week to just process the order, and almost 2 weeks to get the product. However the frameless sliding shower door came with broken piecce and other small packages were opened with parts all over inside. Could not believe it! We did not accept it and cancelled the order even though it delayed our project. Such a bad experience !"
"During my powder room remolding, I settled on a Brizo Providence faucet. I was shopping at a local upscale showroom where the prices matched their glitz! I did some research on the internet and came across the KBAuthority website. The faucet was substantially less expensive than the showroom prices. I placed my order and was pleasantly surprised with the customer service! I knew the status of my order through frequent updates and received shipping information too. The faucet arrived a day ahead of the estimated delivery date! I highly recommend KBAuthority!"
"Nice customer service, item was well packaged, and it arived on time as promised. Would recommend this company to friends and family."
"Great prices and quick turn around. "
"Best price I could find, great communication & fast shipping!! The item came packaged as if I went to the store & purchased it myself. Thank you!"
"Finally found time to install, and everything works fine! Hence, no complaints and kudos to their sales staff for helping me complete this project. I will definitely use kitchen & bath authority again even though I'm lying 3000 miles on the Pacific coast. ;-) "
"I have made a fairly large purchase from kitchen & bath authority. Their prices were among the best on the web, but more importantly without compromising the customer service. It was fantastic. I have made a number of calls to correct an error on my part in the order and later to change an item that was not in stock. The representative on the phone was always quick, pleasant, knowledgeable and made the changes without any issues. I have got coherent emails to follow my order(s). Everything worked without a glitch. The items arrived earlier than promised. I highly recommend them! "
"Takes too long to return items and receive a refund when the error is by K & B Authority"
"When I placed my order by phone, the sales agent was knowledgeable, helpful, and knew right away which discount applied. The order arrived in 5 business days as predicted, and the order was in good shape. An excellent purchase experience!"
"I've ordered a few items from kitchen & bath authority. Not only are there prices very reasonable, their customer service is fantastic and they typically delivery very quickly. I highly recommend them! "
"The ordering process was quick and easy. The product arrived sooner than expected. One item did come damaged but Customer Service was on it within hours and had the replacement order processed within a day."