"Excellent customer service, quick order and receiving as promised. "

"I think I looked at every stainless steel prep faucet and pot filler on earth. No, seriously. Ended up going with KBA because they offered exactly what I wanted at the best price. When there was an issue with the mfg (Hans Grohe), I called KBA. They were super helpful, explained exactly what was going on, and offered me options. When you build, you spend countless hours sourcing materials and it can make you crazy. KBA was a pleasure to deal with. "

"I initially had difficulty actually placing my order, however by using the chat, my issues were quickly resolved. I always do a lot of research on price and shipping before buying. KBAuthority was best. I was very impressed on the packaging. There was no way my sink was going to be damaged by mishandling."

"Great selection with excellent prices. Ordered a Franke sink with inserts. Delivered in less than 2 weeks. Happy with purchase. No complaints."

"I ordered $1000 worth of bath fixtures from KB. Loved the interactive chat to confirm i ordered all the right parts. Post-sales communication was so-so - I ended up having to call to confirm the ship date - but probably slightly better than expected given prices 5% or more below competitors'."

"I couldn't have been more exited to receive my new sink but wow what an ordeal just trying to get it out of the box it was shipped in. My sink arrived packed in a small box within a larger shipping box. To protect the smaller box (and the porcelain sink within it), a large volume of sticky foam was squirted into the cavity space. By the time the package arrived, the foam had hardened almost rock solid, encasing the inner box and gluing it to the outer box such that I literally had to tear, chisel and rip the inner box free before I could open it. Yes, the sink arrived without a blemish but I spent close to an hour hacking away at this foam "glue" just to get to it. No fun "

"Searched and found this to be best price on Delta venetian bronze shower set for bathroom remodel, even with modest handling fee (which was probably less than the actual shipping cost). No issues with packaging or shipping time."

"Update 12/9/2016:

Still waiting for the refund. I was told that refund should be posted in the week of December 5, 2016. Today, they told me that actual deadline is next Wednesday.

Never buy from KB!


Update 11/19/2016 3pm:

The customer service manager sent out an email confirming the free pick arrangement for the free return.

So the case is resolved. Just felt that KB authority could have trained their customer service staff better. They do have reasonable managers who correct their staff's mistakes.



The colonial white toto bidet and colonial white toto toilet are clearly not the same colors. Have to return both. But no one answers 1-800 number during the weekend.

Update 11/8/2016: kbauthority said these two products are the same color and refused a full refund. This site does not allow to post a photo-:(((

I bought colonial white Toto toilet and colonial white Toto bidet and expected the same colors for both. However, the delivered two products have very distinct two colors shades - one has more gray hue in the white and the other does not. It clearly shows on the several photos that I sent to KBauthority.

I was asked to send product photos and the package photos. After all that, I was informed that right products were shipped. Moreover, the agent on the phone said that for her the colors are the same. Unbelievable!!!

I requested to speak to the manager, and was put on hold. The call was subsequently disconnected. I called back shorty, I was told that the manager was on the phone with the Toto company and will call me back shortly.

4 hours later, I called again and was told the manager was in the meeting and will call me back. Again, I have not received the call yet.

New update 11/8/2016 5:15pm

The customer service manager called back and informed me that the return/pickup labels will be sent to me, and the full refund will be issued. I will update this review and rating when I receive the full refund.

My suggestions to the frustrated buyers, when you hit the wall with customer service agent, do request to speak to the manager who has the decision power.

Looks like that there will be a happy ending."

"A kitchen faucet I ordered took a long time to arrive, so I had to purchase a different product locally to install into the kitchen. They waived their typical restocking fee when I returned the product. "

"Ordered a bunch of Hansgrohe stuff for our new home. Their prices were very competitive. We made a few changes throughout the process and customer service was very accommodating."

"I ordered a vanity, sink, faucet and other accessories. They had the best prices of any on line seller and no sales tax on the order due to out of state shipping. I estimate I save at least $300 by using KBAuthority. My only issue was with UPS - The weight of the contents was too much for the contents and the box was split open upon delivery - no damage to the contents but a concern.

"

"Delivery was fast. I had also sent an email with a question and got a response back the same day. I had forgot to include my coupon code and asked if it could still be used. The representative applied my coupon and adjusted the price. Overall very good shopping experience Thank you! "

"I purchased 5 faucets from KB Authority approximately mid September 2016. I was immediately informed they were on back order after the purchase. I had to call the company in order to get updates on availability. When the products were finally shipped, KB Authority chose a shipping method that would make it as difficult as possible to receive shipment. It is now October 14, 2016 and I am still trying to locate the package. My tenant has no running water. When I called to explain my frustration at to why they chose a shipping method requiring direct signature, the customer service representative hung up on me. "

"This was my second order with this company, everything arrived on time and packaged well! I have another bathroom remodel and will use kauthority.com for the third time."

"Still waiting for my shower door,"