"I purchased approximately $4,000 worth of merchandise in 3-4 separate orders and I've had to call and follow up on the shipment status for every order repeatedly before the items were shipped. Often times I would have to call several times before I could get the item shipped. I had one order come with a defective unit and the return/exchange process was also terrible, requiring me to take several pictures of the item, return them item, and they will not ship a replacement until the item is received. I've emailed and called several times to get a status update on the return and still have no update on my return/exchange.

If time is no concern to you and you don't mind harassing customer service every single day to get an update on your order, purchase from KBAuthority. My advice, spend a few more dollars with a company that understands customer service and how to work with customers. "

"I hesitated to make such a large purchase (shower doors) online, but given the same product was available at a handful of retailers I trust for MUCH MORE, I took a breath and trusted this would work out. Being protected by Google helped me make the leap. I'm glad I did. Arrived quickly, all parts intact, and the final product looks perfect in my bathroom. I'm a believer in KBAuthority, and now a returning customer. "

"We were thrilled to find a Robern medecine cabinet at such a great price. Had a little difficulty having it delivered to an address different from our billing address, but customer service was prompt helping us sort it out. Though it took well over a month to be delivered, our primary complaint was that, though we were told our order was a "custom" item, we clearly received a previously purchased (though not installed) medecine cabinet as the box was missing half the protective packaging and the mirrored cabinet was freely sliding around the box. Somehow the cabinet managed to not be damaged and has become a great addition to our bathroom. "

"I purchased a dreamline shower door for my bathroom. When I arrived home on the date it was supposed to be delivered I was highly disappointed to see my product was carelessly thrown in my driveway and torn open. Some of the protective encasing was out as well as the instructions and the box was torn in half. Clearly there was a lack of care and professionalism when shipping my product, fortunately I checked everything and it seems to be intact. It wasn't a cheap product so I was surprising to see it in that condition on my driveway. I took videos and pictures of the incident."

"We purchase a set for a shower enclosure with fears of being unable to install it.
It took us some time to drill the holes through the porcelain tiles and adjust the vertical U extrusions on both walls for the fixed panels.
Hanging the door was a bit difficult, especially adjusting the height and the opening.
We a very happy with the purchase. The set looks great and we save a few dollars.
A suggestion is to simplify the installation manuals. There is information scattered in multiple documents. Almost every booklet contains installation details applicable to several models and arrangements, adding complexity to the project.
Another consideration is to redesign the anchoring method for the U extrusions, allowing some fine tuning. This is particularly important when drilling on very hard surfaces.
"

"Nick at KBAuthority handld my order professionally and in a very timely fashion. The merchandise was a very high quality and service and shipping was great."

"We order a high end fixtures and arrive in time and in perfect condition. We save a lot of money as well.
Thanks"

" I ordered a Neorest toilet, one standard Toto toilet and some Hansgrohe material for my bathroom remodel. I was able to get a great price by chatting and calling in, and the material was shipped to my home in Florida in about 3 business days. Will definitely do business again."

"I ordered via the phone with their sales rep, it was great experience and I trusted them. They were patient and helpful. But when I got my order after 12 weeks, a piece was missing, I tried contacting the sales rep that helped me originally. She was unavailable, no worries, I let a different person assist. I provided photos of what I received and what it was suppose to look like. But rather than looking at the photos and putting in more effort, he just passed it along to the manufacturer who probably spent the same amount of time and replied with 'its all there.'

I was unhappy about this, but the original person eventually stepped in and I got what I needed from another supplier. Neutral experience.
"

"So happy with my call and the CS rep I got. He was very informative and we talked a little about Brooklyn NY since I am from there but now living in the northeast. Product arrived in 5 days and was perfect and the price less than other places I looked on line. Very happy and recommend the company highly."

"I loved my experience with Kitchen and Bath Authority. My credit card had to be verified since I was shipping to my work address. (I appreciate them verifying since I know they are not going to allow fraudulent transactions to process) Customer service was extremely helpful and friendly. My gorgeous new kitchen faucet shipped quickly as promised. Any did I mention they have great prices too, Awesome store, Glad I shopped here!"

"I purchased a Delta shower head trim kit. When I opened the box prior to install, I found the showerhead and cartridge were missing from the manufacturer box. Because I didn't think to check the mfg box to see if all the screws/components, etc were in there (who would?) and didn't call in 48 hours they would not send me one. The customer service rep said I must have misplaced it and hung up on me. Very POOR customer services. There are many other companies out there that have similar prices and I would suggest going there. "

"After placing my order, I waited the estimated 5 days before contacting KBA to ask for a shipping status. They immediately replied that my order would be shipped within 24 hrs. When I got that notification, with tracking number, I realized that it was the same order that FedEx had already sent notice about, and it was delivered the next day. I guess, if I hadn't received the order so quickly, I might have complained about not getting a timely notification, but my experience was all good.
"

"This was my first time shopping at KBAuthority. Our products arrived in excellent condition, on time, and I did not encounter any issues. I spent hours comparing prices, restocking fees, and return policies for Delta faucets. KBAuthority had an unbeatable price when compared to other online stores and local brick/mortar home improvement stores!"

"Somehow I either incorrectly entered or their software updated my address to be in NY - which did not match the correct Maryland zip code that I entered. So, if I hadn't called to attempt to change the address ASAP - I guess they would have mailed it off to never never land. When I did call, customer service was EXTREMELY rude and didn't want to remove NY sales tax from the order, despite my billing and shipping address being the same MD address. After placing the order, I realized I could have saved $80 shopping elsewhere. I will never order from them again."