"I was happy with the seller, the product, the packaging, the price. The only improvement I would suggest is the shipping time."
"Our transaction with KBAuthority went great. The product was not in stock, but was exactly as described and still promptly shipped."
"KBAuthority had everything we were looking for and for a great price. We ordered on a Saturday and it arrived 3-4 days later. Neatly packaged and order was correct. Couldn't ask for a better purchase. "
"As a first time customer, I was a little nervous using this online retailer. I ordered handles, 4 different ones (a total of 110). I called the company to place my order. The gentleman was polite and patient, however, a little too much sales pressure and seemed reluctant to give me his name and extension number (I had to ask 3 times). Later on at night I found I had made a mistake with one of my handles. I called his extension and left a message. I had to call back the next afternoon to follow up. I didn't mind so much as I was glad to be able to correct the mistake. In fact, I made a mistake with the finish and then noticed he had made a mistake on the item number. I asked if he could resend the invoice with the corrected information. After waiting a full day and a half for that reissued invoice, I called back to inquire. A different person told me there was a little problem with my credit card (if I hadn't called, would my order have been left in limbo??). I verified the information and asked again for the invoice. I received it a little while later. Next day I got my tracking number and within two days got all my handles. The order was perfect. The price was right even though the order process was a little bumpy."
"I was very happy with this purchase"
"This has to be the worst on-line store I have ever purchased from. According to Customer Service it takes 2 day to verify my credit card and another 2 day for the warehouse to pick, pack and ship. On top of this long delay, they charge $14.95 for handling.
Go to to another supplier"
"I ordered a bathroom faucet from KB Authority for my remodel. I was very happy with the website and the service. I called to ask a question regarding my order, and the customer service rep was very helpful. The product arrived in the time stated. They were a great online find, and I would use them again. Price was most competitive for all the research I did to find the specific Danze faucet that I wanted. They seem to have a very extensive selection. "
"I was very happy with this purchase! I honestly didn't know how a shower door would be shipped, but it came very well packaged and was in perfect condition. It looks perfect in our new shower."
"I had been looking at a particular shower door that would finish off my master bath remodel. I found the model I wanted, but could just not find the "right" price for me. I came across KBAuthority and immediately found the right door at the right price, I was a little skeptical, but the door came as promised - well-packaged, on time, attentive driver called ahead to arrange delivery. Beautiful door at almost half the price of the box stores. Very satisfied customer. I will be back in the future."
"Recently purchased a Roburn medicine cabinet from KBAuthority. I needed a specific size to fit the old contractor cabinet that was in our main bath. The new cabinet was delivered sooner than I expected, was in perfect condition, and fit perfectly. Installation was a breeze! I'll be looking to replace the cabinets in my BR bath soon and will be looking to go back to KB!"
"I found an incredible savings with two glass tub doors by DreamLine. KB had the best price. When the master bath remodel changed to a shower only, Jesse at KB was super working with me to adjust the order for a tub and shower door. I would definitely do business with them again and recommend them as well. Thank You KBAuthority!"
"Got a 28" Dreamline glass shower door for about 25% less than anyone else. It was shipped very fast by freight and driver took time to remove wooden shipping crate prior to bringing inside house. Really happy with purchase!"
"My order for a tank-less hot water heater and vent kit was a great buy. Saved several hundred dollars on a 24 hour, 45% off sale. Free shipping was included, I received it quickly and it was packaged magnificently with plenty of foam protection. I check the web site now at least twice a week and would definitely recommend it to anyone. "
"Excellent experience. Great price on a Toto toilet, were very open about the policy for custom orders if the toilet is not in stock, ended up receiving it ahead of schedule in excellent condition. Even helped us out with requesting a delay from FedEx when it was scheduled to arrive while we were out of town. Would definitely recommend!"
"Amazing customer service I am so happy to find this company. They helped me find and match everything that I needed for my renovation of my bathroom. Items came super quick and all of my questions were answered and all updates were provided. Will recommend to all of my friends and family. "