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Verified
5/5

2003-11-23

"Top notch outfit all the way.

Worked with Kevin to build the pc.

We communicated via email. Email communication
was professional and effective; there were no
misunderstandings at any point in the process.

Kevin was very thorough in configuring the system. He would make suggestions for altering the configuration where appropriate. There were several occasions where he would suggest less expensive components that would provide equal or greater value than the components I thought I wanted. He also suggested delaying the order when he knew Intel was about to cut CPU prices. Since I was NOT in a hurry this was an added plus.

Once we finalized the configuration, Kevin kept me updated on the status of the system via email. He let me know when he completed the sytem build and system burn in. He emailed me with tracking information each time he sent a box.

System arrived when I expected it to arrive. Boxes were neatly packed. All components were well protected. All extra peripherals and items
were stored in the motherboard box.

System ran right out of the boxes! It took about 5 minutes between unpacking the boxes and logging into the Internet.

To sum up: KC Computers is an outfit that takes pride in delivering first class customer service and first class computer systems. I got
to deal directly with the owner. Kevin is honest, trustworthy, reliable, and a master craftsman. He knows the machines he builds are a reflection of himself... and he built me a GREAT machine. I will do business with him again.

Consider this review an UNQUALIFIED RECOMMENDATION of KC Computers!
"

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N/A
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Verified
5/5

2003-10-20

"Before I give my comments on K-Computers, let it be known that I happen to be a full-fledged Scotsman, by birth and inclination.
When it comes to money spent I always view the matter with a jaundiced and critical eye.
K-C Computers passed all of my stringent tests with flying colours.This Company is the best and most honest that I have ever encountered.
I only wish it could be used as the standard for all on-line purchases. Diogenes where are you?
I am a total neophyte when it comes to computers and especially computing software.
Kevin Chalker, the owner of Kc-Computers, in my opinion, should be recommended for Sainthood at the next Vatican Council. I pestered him over the course of 3 days, with absurd and infantile questions regarding the System that I had purchased from his company. He answered each and every one with patience and understanding. Would you believe 15 e-mails? Many of his replies were within minutes of the questions put.What an extraordinary exhibition of customer service par excellance!Needless to say the system which he built to my specifications, is performing flawlessly. All of my questions were just picayune enquiries, regarding the Nvidia nforce Drivers, ensconced in the Asus 7N8X-X Support CD software.I am recommending Kc-Computers to all and sundry.
The next on-line purchase of Computer Hardware that I make will absolutely positively be from Kc-Computers.

"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-17

"After deciding it was time for a new "gamer" I started looking into the review sections on the websites of various computer mags. They pointed me towards Alienware, VooDoo, and Falcon Northwest. They all were using the same components,and were only distinguished by their custom cases and high prices. So I wrote down their components and started to hit the hardware review sites to put together my own list. One of the sites, Hardocp, linked me to ResellerRatings, it linked me to KC Computers and it's 10 rating. I read the reviews and was impressed. I e-mailed KC for a quote and was prompty replied to by the owner Kevin Chalker. He always took the time to answer my questions, made suggestions about my choices, and showed remarkable patience as it took a couple of months before I placed my order. KC Computers built my box to my specs, it was thoroughly tested prior to shipping and has been running like a charm since. Kevin follows up after the sale and my questions are answered promply. I highly reccommend KC computers to anyone looking to build a new box."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-15

"This was the first time I ever ordered a computer piece-meal. I was very hesitant, but KC himself helped me choose the right components for my needs. He would make suggestions and answered all my questions in a timely manner. Sometimes, I’d send an e-mail on a weekend night, and he’d reply within an hour! At one point, I had to replace a video card. Because I use my PC for business, it was imperative that the replacement takes place ASAP. KC responded immediately and sent a new one, no questions asked! I would recommend this company without exception."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-09

"This is my second purchase from KC Computers and will certainly not be my last. Kevin is a super person to deal with - always there to help with any and all questions I have. Response time to my emails is stellar, often within minutes. Prices are very good, and quality great. I have had a pc I ordered last year from KC and it continues to be the best I have owned. As a graphics professional and long-time computer user, I can say without question that KC Computers is the best computer supply company I have ever had the pleasure to do business with. Thank you KC!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2003-09-27

"I would like to join the chorus of all those who sing the praises of Kevin and his staff. As the purchaser of a made-to-order system, I could not be more satisfied. Considering the attention given to my requests, it was worth every penny. Service such as rhis is a rare find indeed. I only hope this firm will be still available when I need them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-23

"We are a church and have purchased our last five computers from KC computers. The owner is very responsive to our needs - both computer needs and any financial limitations. He will put together a computer that is exactly perfect for our use. On our latest purchase, he worked with us to build a computer that is specific for our needs. The response time is prompt and if there is any glitch in getting the product to us (like waiting for a part), he communicates with us to let us know when it can be expected. I would recommend this company for both home and business buyers. We will continue to use him for future upgrades or purchases and I plan to use him when I have to replace my home computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-17

"I guess I'm another totally satisfied customer of KC-Computers. This is my second PC purchase and after shopping around for a while and reading the reviews on this site about KC, I decided to give him a shot. Well, I've had my new system about a week now and couldn't be happier. KC was a real pleasure to do business with. He is knowledgeable, honest, patient, and responds quickly via e-mail (typically within 1 hour, even late at night!). I found it to be refreshing that KC was giving me accurate and honest feedback on some of my component choices and suggesting lower cost alternatives rather than trying to gouge every penny like some of those other so called custom PC manufacturers. I agree that KC's prices aren't the lowest around, but considering the flexibility and fantastic support he provides, it is worth the extra few bucks. In fact, I found a better price on a SATA HDD than what KC was quoting and he allowed me to purchase it myself, so I could cash in on the sale and rebates, and he installed it free of charge. Now that's customer satisfaction at it's finest! Oh, I should also mention that KC had my system built in one day once all the components arrived.

I would highly recommend KC Computers to anyone who wants to know exactly what they are getting in their system and receiving excellent technical advise along the way. Being able to select the components you want and working with KC to customize it on the fly makes the whole PC purchase experience a real joy. In fact, I was kind of bummed when we finally closed the deal. Oh well... there's always upgrades! :)

Paul
"

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Being knowledgeable
Overall web site
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5/5

2003-09-12

"This year marks the 8th year that we have been buying computers from KC. First recommended by a friend at Sun Microsystems, I have been very pleased with the quality and speed of order processing at KC. KC is able to quickly tailor a system to your specific needs. If your goal is to minimize cost this is quickly done. Should you be looking for maximum performance, this is also done. Having purchased many computers from other companies before turning to KC, I recommend KC computers highly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-05

"Kevin's customer support never ceases to amaze me. Nothing special to note, just flawless."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-02

"This is the second system I've ordered from Kevin. He's very good at answering questions via email; he must live inside his email box. I like being able to design my system exactly like I want without being limited to a few motherboards and other onhand parts.

This time Kevin didn't remember me between two emails two days apart, but the system works great.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-30

"Just purchased a system from KC Computers. Incredibly fast customer service. Kevin was always friendly and helpful. We exchanged no less than 20 emails. I asked so many questions than even I myself felt embarassed. But Kevin always answered within 30 mins. I requested some specific components, and they still managed to find them for me.

After I received the system, it's been running great. But I still opened up the case, just wanted to see how KC did the wiring. The wiring is very good. I then again emailed them for some minor questions regarding the wiring and components questions. They were still very helpful.

Overall, just a great company. I would definitely purchase my next PC from KC computers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-27

"Flawless service. Barebones system came when promised and working perfectly, with all questions answered in email, quickly and politely. Suggestions which saved me money were made. And I paid $20 for shipping+assembly+test+warranty. Some resellers won't even ship for that price.

Having been shipped multiple bad components by one of the high ranked resellers here, and having been insulted by another, I appreciate good service and prompt delivery of a working system. Anything I want built, I will order from KC.

http://users.net1plus.com/scottm/
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
N/A
Being trustworthy
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Web site being easy to use
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5/5

2003-08-21

"Always have done a great job, great customer service, never had problems with any item purchased (have bought systems and peripherals since 2000)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-10

"KC was very helpful for a novice computer user. He answered multiple emails (very quickly - some less than 2 hours after they were sent) with no sense of frustration. He offered suggestions when I told him what I wanted as I upgraded from a PII. The computer was shipped when promised, arrived quickly, with the software already downloaded. I will gladly deal with KC again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
N/A
Overall customer service
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
Being knowledgeable
N/A
Resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges