"I purchased a system from KC Computers and everything was going great until my video card fan started making noise.
I got in touch with KC Computers and after a few e-mails to make sure that it was the video card he had one shipped to me next day from a retailer in my state.
I was surprised how quickly it got here.
He also helped me get my DVD drive that I didn't buy from him working in my new PC."
"Highly positive experience. Highest recommendation to any consumer who wants a new system custom-built. Customer service was excellent, e-mail response time was immediate or near-immediate. "
"Very friendly and fast shipping. Ordered two sticks of 512 PC100 SDRAM Ecc REG for a server. Excellent price! Would order from them again! Thank you"
"This is the latest of several orders over the last 5 years from Kevin. I have been pleased with the advice and support I've received each time. Oh, I've had the occasional component come in DOA (haven't we all?), but it's always been replaced quickly after doing some common sense troubleshooting. This is the exception rather than the norm, since he tests partial or full systems before shipping. The prices aren't rock-bottom, but they are competitive and fair when you consider the support. I just wish his shop was around the corner from me!"
"Easy to reach on the phone, zero problems... ordered a new pc in pieces from different places, their shipment arrived first. "
"Excellent experience again. This is the 4th or 5th time I've ordered from this outfit and once again, I received helpful and prompt replies via email and parts that arrived previously tested and on time."
"I am pleased with both the service and the equipment I received from KC Computers. We exchanged over a half dozen emails before I made the purchase. The first was at 10:00 PM on a Saturday night and the response was back before 11:00 PM that same evening. All of them were courteous and responsive. The order took less than a week to fill and when my computer arrived, it was all to specification with retail versions of the hardware, all manuals, CDs etc. The prices although not spectacular were fair, considering the assembly and testing that was done. I have no complaints and would order again if the need arose.
"
"Email always answered in a timely manner; calls returned promptly; Kevin is knowledgeable and will offer technical help; orders processed quickly and received as ordered."
"These guys rock. Kevin is insanely helpful, answering every question you have even before you order. I bought a sweet system from them with pricing that was extremely reasonable. Their prices are great, and the support provided makes it well worth going with them regardless of how much it costs. I had one problem with a hard drive in a striped array, but he had one send out the next day, having responded to my email on a Sunday night. I would definitely buy from them again and recommend them to everyone I know. "
"It seems it is all true what they say about Kevin and his company.
You will never get that kind of service from a big company where they can't assure quality in all things. With KC-Computers everything is immediate and done right.
You don't have to hope it will get done and done right. Seems that Kevin just plain does it and there is no need to worry about the usual delays and screw ups.
I'm volunteering to be part of the cult following."
"I bought a custom computer from KC Computers and was very pleased with their prompt responsiveness in helping me not only configure the computer, but also in walking me through set up questions. Kevin was always available by email to answer the dumbest of questions (even when he was trying to take some time off.)
The price was quite reasonable and I got a machine I am quite happy with. And I know that Kevin is a mere email away if I need help with a problem."
"We've ordered 3 computers from KC Computers and have been impressed each time with his helpful and efficient service. I just ordered a small add-on and once again received exactly the help I needed and extremely prompt delivery."
"This company has the most impressive customer support
and friendly attitude I ever encountered.
They (he?) responded immediately to e-mails,
even during the weekends and holidays!
I ordered one of the newest i875 motherboard + P4
and 1GB of some of the fastest DDR memory and they
tested many configurations thoroughly before
shipping. There were some problems with
my first choices, as for any such new products,
but they had the great patience to bear with
my indecision, my various questions and
and even my last-minute change of heart: I made
them test a MSI i875 board first which finally
passed their tests with a certain type of memory
but then I simply changed my mind (because what
I saw on the MSI forums) and I settled on an
ABIT IC7 - they tested both with various types
of memory. These guys (guy? it seems I
always talked to Kevin) seems to be really
there to help you all the time and I can't
really understand how they have the time
to care and to communicate so friendly and
so supportive even with undecided customers
like me.
"
"Excellent service, quality selection and good pricing complete the package. The barebones system came ready out of the box with everything prepared as expected. Great personal service and product recommendations! Will continue to buy from KC Computers."
"The process again went very smoothly. Kevin is excellent at customer service. He is very knowledgeable and provided great suggestions for building the computer that suits my needs. I will continue to recommend KC-computers to everyone."