"Based primarily upon the ratings of KC computers on this website I contacted Kevin and ultimately ordered a full system which arrived last week and has been running flawlessly.
As appears to be the case with all customers, Kevin was extremely responsive and helpful with advice regarding the system, and even went so far as to dissuade me from ordering more expensive components that he did not feel were the best choice in my case.
This was my first experience ordering a system over the internet, and the results have been great. I certainly anticipate dealing with KC Computers in the future, and would not hesitate to recommend them highly. "
"Ordered a cpu and heatsink to upgrade the computer that I had bought from Kevin a couple of years ago. Everything came quickly and just as ordered. Great experience again."
"Ordered my second PC from Kevin. This time a shuttle system to use as a media server. Everything works great. The process was a breeze. I got great advise, quick service, quick build time and on-time delivery. Excellent."
"Ordered a shuttle mini-PC with specified components. It arrived on time and everything works, so not really anything I could complain about. I don't know how their pricing compares as I didn't pay much attention to price in making my selection. The computer's been running continuously for about 2 weeks now without any problems. I'd certainly be happy to deal with them again if I were buying a new computer."
"Kevin does a great job! I have now bought 4 computers from him for myself and my family!"
"First time order and everything arrived in perfect order. KC Computers' service lives up to its reputation."
"Once again had a great experience with this purchase. "
"I just purchased a motherboard and cpu upgrade from Kevin, and after being in communication with him throughout the summer, I have to say, he has been very patient with me and has been extremely helpful with all my questions. KC Computers are the best internet computer firm to dp business with on the net - period.
I will be looking forward to doing my continuing upgrades with Kevin and his company. They are simply - the best =)"
"I came to Kevin after buying and returning a system from another reseller listed on this site. Kevin answered all my questions faster that I had time to check my mail. The system shipped in 4 days! It arrived very well protected & intact, except for a loose video card (thanks UPS). When I contacted Kevin about weird errors, he IMMEDIATELY knew it was a loose card. NO other problems with this rocket ship since. I will forever go to Kevin FIRST when I want to upgrade or replace my system. THis is a top flight company. Kevin answers questions quickly & honestly without trying to upsell.
I was replacing a PI 120Mhz system, & am astounded at how fast & QUIET this system is.
I would recommend reading all reviews posted for any reseller you may be considering & then read all of the reviews for KC Computers(they all seem to positive) and then BUY FROM KC COMPUTERS!
There is no more that needs to said, that others have not already. 11.5 out of 10!
Happy Hunting
**UPDATE**
I had the fan go out on my 9600PRO. Kevin tried to secure a new fan from Sapphire, but no go. He then offered replacement/upgrade under warranty. I ordered a 9600XT for the price difference ($15). The part arrived 3 days later.
I deal with warranty matters for many vendors in my line of work and all could take a few lessons from Kevin & KC-Computers.
GREAT SERVICE AS ALWAYS!!"
"Great service , honest , reliable , helpful
and friendly . Will buy only from Kc-computers.
"
"Ordered additional component to computer bought last November. Like before (he's put together my two last computers), Kevin is fast and accurate, and a pleasure doing business with. I fully expect that my next computer purchase will be through him again. Highly recommended."
"Excellent service. Was quick and even upgraded my laptop free of charge. I will definitely buy from them in the future without a second thought."
"I'm a multiple repeat buyer with three computers purchased over the past seven years, so obviously I've been very satisfied with KC Computers. For me, it's so great to know that I don't have to wonder if I will get help if I have a problem. I still get support for the first system I bought seven years ago! This is really insane if you think about it, so I don't have to think about it.
At any rate, whenever I get ready to buy another computer I definitely look around and do comparison shopping. My most recent purchase was a laptop and I used the configuration utility on KC computers to set it up exactly as I wanted. I was then contacted by Kevin himself to confirm the setup and to be sure the laptop would do what I needed. What was really interesting is that I saved a bunch of money on the laptop in comparison to a similar setup from one of the "big" companies. I actually couldn't get one exactly like I wanted from Dell or Gateway and the price was much higher than KC for a configuration that was similar. I've had the laptop now for a couple of weeks and it is everything I hoped for.
I think it is so great that a company like this exists. I wish they built cars.
"
"Have bought a few computers over the years, this is my first time with a small reseller. Market based prices. Delivered on time. Computer running great. No pressure to upscope, just good solid advice. Will reccommend KC to friends."
"Very impressed! I won't go in too much detail, as I would just repeating many of the points brought up by my fellow reviewers below. Basically:
-Amazingly fast email response time (I often couldn't keep up with Kevin myself)!
-Very helpful and honest advice (he didn't necessarily recommend the most expensive hardware, and was always very patient and knowledgeable).
-Kevin lobbied Microsoft for me, thus saving me the expense of having to pay for Windows XP twice (I had too hastily activated XP on a previous system -bought from another company- which I ended up returning -see below)
-He was very flexible, and set up my new system just the way I wanted it.
-Shipped quickly and securely, with all the warranties and installation CDs (everything was already pre-installed of course, but it’s always nice to have backup CDs just in case...)
-And of course, last but not least: my system is working smoothly!
When I finally decided to buy a new PC (it’s always pretty daunting to migrate your carefully calibrated system configuration), I first bought a cheap PC from a local company, "National Computer Warehouse" (Washington DC). I wanted to deal in person with a small outfit. NCW certainly fit the bill, and they had a nice, personable staff. But I was quite disappointed by their technical service. They were unable to solve the problems I was having, and simply charged me $60 to reinstall Windows (which didn’t help).
After a refund, I found KC Computers thanks to resellerratings.com, and got the personal service + technical expertise that I’d been looking for (the fact that I can’t meet with Kevin in person hardly matters, since he replies to his email so promptly!). The fact that I had to pay more than at NCW was worth it (especially since it’s still much cheaper than a similar system from one of the bigger companies)!
I would definitely recommend KC Computers!
Update (2006):
Three years after purchasing my PC at KC Computers, my computer was acting up (rebooting spontaneously). I contacted KC Computers for help, and was once more extremely pleased with their very quick and helpful response! Kevin immediately diagnosed the problem (dust build-up over the processor) and told me how to solve it.
Once again, two thumbs way up for KC Computers!"