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Customer service:
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Return/Replacement policy:
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5/5

2003-05-30

"Kevin went out of his way to help me pick just the right components for my new machine. We exchanged MANY emails as I sorted through all my options. After I got the machine and had a question about how to configure something - Kevin was still there, responding to my email at 8:30 at night. Personal service is an understatement. I would definitely buy from him again and have already recommended him to friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-29

"KC Computers helped me to order a system based on my needs and they were able to save me money in the process. I had many questions and they always responded to my e-mail messages very
quickly! I plan on buying from them again and referring them to others - I already have! There are so many places to buy computers and parts but I had a great experience and felt very comfortable with KC Computers. They are very knowledgeable, have exceptional customer service and have excellent prices!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-27

"I have purchased no fewer than seven computer systems from KC Computers since 1992. I have always been satisfied with price, selection, speed of order fufillment and the whole computer system every time I've purchased from KC. The few times that I've had technical questions, I received a response, most times in less than 2 hours. If you don't see an item that you're intersted in on the price list, just ask and KC will get you a price. Most times, the price will be the best that you can find. I've put several friends in touch with KC for their computers and they've told me that they will only order future systems from him. That is the way that I feel too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-25

"Extremely fast response. Great to work with. All of my previous dealings with Kevin have been great, and this one was no different."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-25

"Excellent services, great packaging, thorough follow-up, reliable. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-25

"Kevin went out of his way to help me pick just the right components for my new machine. We exchanged MANY emails as I sorted through all my options. After I got the machine and had a question about how to configure something - Kevin was still there, responding to my email at 8:30 at night. Personal service is an understatement. I would definitely buy from him again and have already recommended him to friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-01

"This is my second order from KC computers and it won't be the last. I've only had excellent service in customer service, product, ordering, and shipping. They do an outstanding job with low prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-01

"I have ordered several times from KC Computers and they always provide excellent service! They always suggest what fits your needs better, not what they will earn more money on, which is quite extraordinary these days! E-mails are answered very promptly, almost at any time of day. All in all an excellent shopping experience every time. The support after you have bought from them is very good, they answer any kind of questions you might have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-27

"Kevin is the best. The guy bent over backwards to make sure my system was everything I was looking for. He always responded quickly to my many e-mails with helpful information. No only did he seem genuinely interested in my needs but he was knowledgeable about and interested in the products themselves. I don't know anything he could have done to make purchasing from him any better. Although you may find someone cheaper, he's open and honest about his margin and earns every penny of it. He gets my highest recommendation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-22

"Kevin bent over backwards to help me select and build the custom system we were in need of. He was also quite accomodating and understanding when one of our procurement cards was declined.
Excellent service. Thorough knowledge of products offered. Very prompt and courteous service. I'll be a returning customer for certain!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Excellent service as always. This order was a new AGP video card."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-04

"Yesterday I received the second computer I have purchased from KC Computers in two years. I went back to Kevin for the same reasons that many customers cite for doing business with Kevin: well-built products, reasonable prices, and outstanding customer service. While Kevin's crew made a minor mistake with my latest order (a missing component), the experience validates my reasoning for going back to Kevin, even though I probably could have acquired a similar system for slightly less money elsewhere. Upon hearing that a component was missing, Kevin immediately offered to send it by UPS two-day delivery to the West Coast, despite the fact that it was in no way an urgent requirement. Kevin's response confirmed my confidence that if anything went wrong, as it sometimes will no matter who one buys from, he would rectify the problem or resolve the issue more quickly and with less hassle than I would expect from any other organization, large or small.

I should also mention that Kevin has an amazing reservoir of patience with the endless questions posed by an infrequent purchaser like me who agonizes over every component that will go into his or her system. His responses are always helpful and sometimes he suggests changes the customer may not have thought of.

While I don't expect to purchase any more systems in the foreseeable future, I will continue to consult Kevin before making any modifications or upgrades to the systems he has built for me. I will also continue to recommend his shop to any friends who have the courage to turn away from the household names and giant electronics and computer stores.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-25

"This was a great experience. I'd built many computers before but none with the AMD Athlon, so I wanted a motherboard/cpu/memory combo. This had to be throughly tested and fully warranteed, so price was a concern but not as big a factor as peace of mind. KC Computers fit the bill perfectly. After months of research, I knew I wanted the nVidia nForce2 chipset. Kevin took my ideas and made suggestions to improve my system performance and longevity, and actually prevented unnecessary expense. After submitting my order, I received email every step of the way from parts delivery, testing and actual shipping. Put everything together last night and its running like a champ. I will definitely purchase from KC Computers again, thanks Kevin!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-22

"I have recently purchased a computer system from Kc-computers purely from the recommendations and references I saw on Resellersratings.com. I received all the items ordered completely tested and ready for software loading. Kevin, of Kc-computers loaded the system OS, tested all components and removed the OS since I did not purchase any software. I have subsequently purchased a monitor from Kc-computers and loaded the system with software. All items were shipped on time, were well packed, delivered on time and the system works great…..
The whole purchase experience was excellent and I will purchase there again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-12

"I bought an athlon system with Windows XP. It is
working great. I was able to pick out Linux compatible hardware and get it all working with Linux. KC was fast and easy to work with and the
responses I got from the company was accurate and
helpful. Because I was installing linux I asked
them to install XP on a partition that did not
span the whole disk to leave room for linux
partitions. The happily complied.
Prices are fairly low; not the lowest but
worth paying a little more for. One improvement might be to get some configuration software running on their site to speed up the process of picking out hardware. Overall very happy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability