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5/5

2003-01-14

"Repeat customer - ordered from KC for the nth time, despite other, cheaper vendors out there. Service just can't be beat.
Smooth exchange of merchandise exhibiting problems.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-11

"I had an extended e-mail exchange with K.C. about my exact requirements and he was very helpful.

The machine I got is rock-solid and the price was quite reasonable.

I'm certain that when I want another white-box computer I will order from him again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-09

"I've purchased three systems from KC Computers over the years, and have been completely satisfied with each. A problem with a cd drive in one system was handled very quickly and efficiently."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-09

"If any company deserves your business, it's KC Computers. I orderer a custom-built system, and it was the best all-around mail-order purchasing experience I've ever had. I concur with the rest of the comments, KC Computers is reliable, affordable, and has the best customer-service you'll ever come across. The professionalism and friendliness of Kevin Chalker is reason enough to give him your business, let alone his knowledge of his products and his zeal to make sure his customers are pleased.

I'd reccomend KC Computers to anyone, and can't imagine buying any computer component from anyone else in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-26

"Kevin is the best..If you do not buy a pc from KC Computers you are making a mistake...when you a buy a pc from them they do not forget about you once the pc leaves them....you got them forever...the timelyness of the responses is great...they go out of their way to service you...this is the third pc I have bought from them and it was soooooo easy....these guys are just great"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own

5/5

2002-12-25

"This is the second complete computer I have purchased from Kevin. Kevin always answers my questions quickly and honestly. I rely on kevin for suggestions to fix computer problems thathI have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-22

"Kevin of KC Computers always has what I need. The shipments are so fast.
The best part is when I think I know more then I really do about computers. Kevin`s always a quick email away with the technical expertise I need to get me out for trouble.
Also, KC Cpmputersis a small business. I think we need to support small business. That`s what made America great. Not big box stores.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free

5/5

2002-12-12

"Kevin is an absolute prince! I struggled with a problem building a new system for weeks and he solved the problem in an hour. He found I had a bent pin on my CPU.
I thought it was a power supply. He
fixed the bent pin and the system took off like a rocket! Not only
that, but he configured my whole
system for me and it now ready to go. If you want the best service,
this is the man to see. You may pay a little more but think of it
as less aggravation and immediate
satisfaction. KC Computers is an
absolute 10+.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-11

"The best service on the web excellent support, prices and service, I highly recommend him."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-20

"My third PC order with Kevin. The last was in Oct2002. I'm glad things have not changed. Very smooth and prompt! I did compare several other places for an order like mine(Monarch, J&N etc.) The difference in the long run wasn't worth the money saved. Kevin is very customer driven as you can see from the responses printed here. When the order was shipped it arrived several days later properly packaged. I did have a question about my X1900XT video card. I thought from the specs I was seeing in CatalystControl Center I had an under achiever... I e-mailed Kevin and got responses back while at work. None of this send an e-mail and wait hours or days for a response from a retailer. The problem, I solved myself from viewing forums but Kevin was there with questions and suggestions as well. My forth PC will come from Kevin when that day arrives! I know the process will feel like home! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-18

"Kevin answered my e-mails literally in minutes, called my house (long distance) to let me know about problems, and did research and went back and forth with Asus mobo techs about stability problems with the Asus P4T533. Classy and knowledgeable all the way."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered

5/5

2002-11-11

"The short version: I don't go anywhere else for PC purchases :-)
KC is on-the-ball, know the products, has competitive pricing, and service that for me is unheard of anywhere else! KC is HIGHLY recommended in my book!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-11-11

"Do not have invoice number yet. Number entered is UPS tracking number.
Have bought many computer upgrade items from KC over the years - mother boards, CPU, drives, modems, and such. Have always been completely satisfied with service and prices..... Keep coming back..
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-11-05

"Kevin Chalkeer is the owner of KC Computers, and his company is a frist rate Internet business. Kevin goes beyond the call to be helpful in everyway. I give him and his Company a A-Plus. You can depend on his advice.

Kevin C
Kevin Chalker Owner KC COMPUTERS
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-04

"I had a great experience ordering from KC Computers. Kevin gave excellent suggestions for components, and even ordered parts that he did not stock. The machine was assembled nicely and was packaged well. He has been very helpful in answering my questions. I recommend KC Computers highly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability