"i like kits just too much hassle for discounts"
"I was able to get a very good fit for my face and placing the order was very easy."
"Easy to pick! There were tons of choices!"
“Thank you so much for the amazing feedback! We're thrilled to hear that you loved our virtual try-on feature and had such a great experience choosing your new glasses from our wide selection. Happy to have you as a customer!”
"It was a pretty navigable ordering experience."
“Thank you for the positive feedback! We're thrilled to hear that you found our ordering process easy to navigate. We appreciate you taking the time to share your experience with us.”
"Very fast and straight forward"
“Thank you so much for your awesome review! We're thrilled to hear that you found our service easy, clear, fast, and straightforward. We appreciate your feedback and look forward to assisting you again in the future!”
"Site is full of super stylish frames at great prices! The added feature of measuring PD, temple arm length, face and eye width was super easy and makes me feel a lot better about buying frames that I haven’t tried on in person. Plus, knowing they offer a full 30 day guarantee!"
“Thank you for the glowing review! We're thrilled to hear that you are loving our stylish frames and our convenient try-on feature. We truly appreciate your support and can't wait to see you rocking your new frames!”
"This is the BEST company. I love my glasses. Best Quality and arrived so Fast! I couldn't believe it. 10 out of 10. Would recommend to anyone and everyone!!"
"I had issues with my health insurance, need help to make the direct claim. "
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Better than going to a store and cheaper"
"Love the affordability of glasses and contacted customer service in regards to frames. They were very helpful!"
“Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. We always strive to provide excellent service to our customers. If you have any other questions or need assistance in the future, don't hesitate to reach out. Have a wonderful day!”
"It was really simple. and nice to be able not to submit to the insurance again. "
"Great experience front start to finish"
“We're thrilled to hear that you had a fantastic experience with Kits from start to finish! Thank you for the 5-star review!”
"There are so many catchy incentives, free gift, cheap lenses, 30% off first order, free shipping on first order, free shipping after $99, etc. It is misleading in terms of what a customer can actually expect. I switched from Clearly to order from Kits but all the fake deals just made me feel like a sucker. I'd rather a website be clear and consistent instead of waving different deals in front of my face and then saying "oops sorry not for you""
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"
fitting sw kept crashing on my iphone 8 with up to date os. Using my laptop was better, but it would be really nice to have a button at the start saying "use my size and prescription from previous order"
“Thank you for your valuable feedback! We appreciate your input on the software experience and will take your suggestions into consideration for future improvements. We're always looking for ways to enhance our customer's experience, so your comments are incredibly helpful. Thank you for choosing Kits!”
"BEST CUSTOMER SERVICES WITH A SMILE"
“We're thrilled to hear you had a fantastic experience with our customer service team! Thank you for your kind words and for choosing Kits. We appreciate your support!”
A rep from Kits, Kits-AlexM, has responded:
“We're thrilled to hear that you had such a positive experience with ordering your Kits products! It's wonderful to know that you found the process easy and that you were able to find a great fit for your face. Thank you for choosing Kits - we truly appreciate your support!”