"Fast & easy way to get glasses. Website a little slow & the virtual try on isn’t the best. Otherwise great"
"So much easier and convenient than going to a physical store"
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you found shopping with Kits easier and more convenient than going to a physical store. We appreciate your support!”
"Again, easy experience ordering two pair of glasses, smooth process and great offers. Only caveat would be to be able to add both my insurance provider (Canada Life) and my spouses' (Sunlife) to your direct payment - plus the option of adding multiple providers...."
“Thank you for your fantastic feedback! We're thrilled to hear that you had a smooth and enjoyable experience ordering your glasses. We appreciate your suggestion about adding multiple insurance providers for direct payment and will certainly take that into consideration for future improvements.”
"Really competitive prices and easy to navigate site."
“Thank you so much for your awesome review! We're thrilled to hear that you found our pricing competitive and our website easy to navigate. We appreciate your feedback and hope to continue providing you with excellent service in the future.”
"Easy to see what you are trying on, nothing worse then trying a new pair of glasses on and not being able to see what you look like."
“We're thrilled to hear you had a nice experience and found our virtual try-on feature helpful! Thank you for taking the time to share your feedback with us.”
"I honestly love the quality of their glasses as well as the prices. And I love how easy it is to order. I decided to become a kids plus member and I can’t wait to buy more glasses."
“Thank you so much for your wonderful review! We are thrilled to hear that you love the quality and prices of our glasses, and that ordering was a breeze for you. We can't wait for you to explore more of our stylish glasses!”
"When I placed my order using the email address from my account, my email address was rejected! This is the SAME email address Kits uses me to send all of their offers! I had to change to another email address before it would process my order! How stupid is that??"
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"Super easy way to order stylish glasses!"
"Ordered two pairs and in less then 48 hrs they were in my hands from bc to Ontario amazing "
"Every few months, I want to change up my frames. With Kits pricing, that doesn't break the bank. Now I have multiple pairs for different looks."
"I've now bought 4 pairs of spectacles from Kits. I have recommended the shop to many friends - just because of the choices and the ease of purchasing.
Thank you for a great service!"
"It's the third time I am ordering from Kits. Good Prices and easy process"
"Easy to do!!!!!!!!!!!!!!!!!!"
“We are thrilled to hear that you found our product easy to use! Thank you so much for the positive feedback - we truly appreciate it!”
"Every time I switched out of the screen the website would delete my order. I had to try and place the order six times before it went through."
“We are very sorry for the trouble you had with our website. Your feedback is invaluable, and we are addressing the issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"Such a great selection of frames, fantastic website, easy orders and A+++ customer service."
“We are thrilled to hear that you love Kits! Thank you so much for your glowing review. Our team is dedicated to providing top-notch customer service, and we are so happy to hear that you had a fantastic experience with us. We appreciate your kind words and are grateful for your support.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your feedback on your experience with Kits! We're thrilled to hear that you found the process quick and simple. Your feedback about the website speed and virtual try-on is valuable to us as we continue to improve. We appreciate your support and look forward to serving you again soon!”