"So simple to pick and bill insurance all the same time "
"I'm a clumsy person always braking or loosing my glasses and I'm so thankful kits it's available as I can get affordable replacement glasses with fast delivery. "
"saw what i wanted and easy process"
"I gotta say, Kits has been my go to since I discovered them. The whole process is super smooth, shipping is always fast and the customer service is top-notch. Would recommend !"
"Great selection of frames, made simple to order my offering the virtual try on feature and measuring for glass size feature."
"The frames are affordable, great filters to pinpoint what I am looking for."
"easy website to navigate , great selection"
"It’s ridiculously easy. This is my third pair of Theresa’s. I keep trying new colours. "
"I love the access of ordering new lenses straight from my cell phone
Whenever I need new replacement."
"the processing fee being tacked on at the end has a scammy feel. you should include that before i get to the shipping page. instead of hey you got 9 bucks off shipping but there is a 9 dollar processing fee."
"Is the payment process even secured? No httpS"
“Thank you for your feedback and concern about payment security. We take your privacy and security very seriously. Please rest assured that we use 256-bit EV green bar SSL encryption technology by Symantec to secure your credit card transactions and protect your personal information. For more details, please visit the following link: https://www.kits.ca/securitypolicy.html”
"why do I need to start my order over after every change in lenses."
"I was shopping for progressives for the first time so I shopped a few sites. Kits was easy to navigate and try on lenses. One thing I would like is that you type your prescription in at the start of your search and it stays until you're done. I kept having to 'load saved prescription'. Not a huge deal but would just help with the flow. I saved A LOT of money with this first order so that also made me happy. Looking forward to getting these glasses. Fingers crossed that they work!!"
"All the tools to order easily!"
"So fast took me only 10 mins to order and I also tried on virtually. Amazing "
A rep from Kits, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”