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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2025-03-18

SATIS

"Great productsssssssssssss"


Verified
5/5

2025-03-18

First Pair

"Super easy to look through the options and choose a pair. LOVE the try on option. It really helps."


Verified
5/5

2025-03-17

Kits has customer setbive

" Had to call Kits and the associate I spoke with spoke English, I could understand him. He really went up and above. And we hen I had to re call and got a different person, the treatment was exactly the same. If Kits are even close in price, I go with them just for the customer service, lacking in nearly every industry! "


Rep reply posted 2025-03-18
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2025-03-18

Easy Peasy

"It took more time to select which frames I wanted then entering all my prescription details. All the measurement tools on the site are very helpful. "


Verified
5/5

2025-03-18

Great

"Cheap, good quality, shipped quickly. No sure about the virtuel fit. They appeared bigger that what they actually but I love them
"


Verified
5/5

2025-03-18

Great frames and lenses!

"Quick shipping, great prices and they are great!

Will order again!
"


Verified
5/5

2025-03-18

The BEST customer service

"I had two different inquiries and spoke to two different customer service reps. They were both lovely. Very patient, super friendly and helpful. I was overly happy and satisfied with the service I received. The products itself are fantastic and I am definitely going to be a repeat customer. Thank you KITS for a wonderful first time customer experience. "


Rep reply posted 2025-03-18
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2025-03-18

Great customer service!

"Called to check on how long my order would take and spoke to James, as I needed them in a timely manner he was a gentleman and escalated their progress for me. Very prompt and courteous customer service."


Rep reply posted 2025-03-18
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2025-03-18

Excellent

"It was great I heard so much about the prices
How great and reasonable they are.
"


Verified
5/5

2025-03-18

Cheap but quality!! Bought 6 pairs and ALWAYS a good experience

"I bought 5 or 6 pairs of glasses on this site and i've always been chocked by the prices. Unbeleivable quality for the price "


Verified
5/5

2025-03-18

Fantastic

"Awesome products. Awesome service. Awesome Price. Thank you, Kits team!!!"


Verified
5/5

2025-03-17

Excellent quality and customer care

"Excellent experience and customer care"


Rep reply posted 2025-03-18
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2025-03-18

Loving it

"Looks great and fits well. Super comfy to wear for long periods also"


Verified
5/5

2025-03-18

Return policy

"Return and refund might have been the easiest process I’ve ever experienced with any company. They gave surprisingly excellent options. I am impressed."


Verified
5/5

2025-03-17

Couldn't be happier!!

"I absolutely love my frames and progressive lenses. The quaillity of the lenses is better than anything I've ever had. The frames are Kits own and are cooler than anything designer. "