"It would be great if my prescription was saved or applied to different products. Ie my information would carry over from the 30 pack of contacts to the 90 pack. "
"Loved the various options that was offered and the process of filling out my prescription was smooth and quick. I will be recommending to my friends!! "
"I found your website a bit difficult to navigate. I wanted to go back before I placed the order just to double check my prescription but couldn’t figure out how to go back. Frustrated. "
"Excellent service, easy update to my order. Robert was helpful and knowledgeable . Zero stress! Thank you "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"This was a super easy way to shop for cute, affordable glasses right here in Canada! Hoping the 2-4 business day shipping quote is correct- looking forward to these frames! "
"Please add Greenshield (Canada) to your insurance provider list."
"I submitted my order, but realized I had entered my prescription incorrectly! Silly me. I used the chat function and within 5 minutes the order was corrected and completed. I cross my fingers the frames look cute!"
"My new favourite Canadian brand. Exceptional product, service and everything in between."
"Great customer service. Affordable. Great selection. "
"Easy to use and submit through insurance "
"Prices were very good, and there were adequate choices. The site information was helpful "
"With a vast selection of affordable and stylish frames and the myriad of helpful tools to ensure I could find the fit/style I wanted, Kits made my first time buying glasses a great experience. I felt like I had everything I needed to get exactly what I wanted."
"This was great. Loved the experience!"
"Was not able to direct bill my insurance after multiple tries with no reason provided."
“We sincerely apologize for the inconvenience you experienced. To assist you with your claim, we have emailed you an itemized receipt, which you can use to submit a manual claim to your insurance provider. If you need any further assistance or additional documentation, please don’t hesitate to reach out. Again, we apologize for the trouble, and we appreciate your understanding.”
"Virtual fitting and ordering was super simple. "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback regarding the navigation of our website. We understand that this can be frustrating, especially when you want to double-check important information like your prescription. Your input is valuable, and we'll work on improving the user experience to make it easier for customers to navigate back and forth while placing an order. If you have any specific suggestions or further concerns, please feel free to share. We're here to help!”