"Super easy to refill a previous order, and so reasonably priced! Thanks Kits!"
"It was good. Loved the try it on feature. Didn't like having to submit the same prx so many times. I bought 7 pairs with the same px. "
"First time shopping here and found it very easy to navigate, Good selection to pick from"
"Love the ease of this website in narrowing down the choices, doing a virtual try ons, and saving favourites. It would be great if once I had saved my prescription if it could use it to add other frames to the cart. I had to download it 4 times. Other than that, great shopping experience. Can't wait to get my new glasses!"
"Had a call in regard to a return as the frames were the wrong size, and I was promptly issued in store credit as well as a discount for the next pairs I ordered. Will be referring Kits to all my friends as the frames are such high quality and so cute. "
"Liked the camera that did measurements "
"I have bought several glasses and keep buying more because of all the promotions and you can't beat the price and quality!"
"purchasing with very easy. i had some questions with my order so i talked to the chat assistant. i don't like talking to AI but they put me with a real person quickly. "
"So affordable love the direct billing and the service has always been the best!"
"Impressed by the UI of the website and fast service from order to delivery "
"Super fast and affordable, will order again!"
"Easy as pie to order. Great product selection! I’m excited to get my new glasses"
"Amazing selection and price. "
"Kits ordering is amazing. Online store is great! And great customer service when and if needed!"
"Can't find my first order
My login is not working
"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for reaching out. We’re sorry to hear about the trouble with your account and any confusion regarding your order. We’re happy to confirm that your first order was successfully placed and has already been shipped out. You should have received an email with the tracking details, but if you didn’t, we’d be happy to provide them to you. Thank you for your patience and for shopping with us. We’re here to help if you have any other concerns.”