"Like the quality of the eye glasses so just ordered the second pair progressive lenses. "
"Thank you. You have a good compagny"
"Always recommend this site for glasses it’s affordable fast delivery always satisfied "
"I order contacts from here all the time and wanted to try out the glasses. The virtual try on is really handy "
"Great selection, and delivery is so fast!"
"I found a lair of frames that i love and the size seems perfect. I attempted to place the order, the system had an error. It said it couldn't be processed so then i resubmitted. I found out afterwards that the order went through twice. I contacted customer service and they tried very hard to get me to keep both orders even if they changed the frame for me. The cost was the issue. I couldn't afford double the payment. We will see if the order goes through properly. "
"Second ti.e ordering. Have no doubt I'll be satisfied with my purchase"
"Navigating the site was easy! Discounts on my first contact order made me switch from other online site :) "
"I like transparency when listing costs. The first page tells you a summary and then a new line with processing fee gets added on the next page "
"I recently bought my glasses from Kits, and I couldn't be happier! From start to finish, the experience was seamless. The website was easy to navigate, with a wide variety of stylish frames to choose from. I loved being able to virtually try on different styles—what a fun feature!
Received my glasses so fast on the very next day of the order, It's of a great quality and very well made fro. The best quality of materials. Thank you, Kits!
"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Great selection, loved trying on the glasses. Sad some colors weren't available but I understand. Nice colors would go fast. "
"At the point where I wanted to place my order, I clicked on "select lenses" and nothing happened. I tried this several times before it finally worked."
“We're sorry to hear about the issues you experienced while trying to place your order on our website. Glitches like that can be incredibly frustrating, especially when you're eager to complete your purchase. Your feedback is valuable, and I'll make sure to pass this along to our technical team to investigate further. In the meantime, if you have any questions or need assistance with your order, please let us know how we can help.”
"The website is set up well to help you search, find, select, and customize your glasses. Facial measurement software was helpful. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy least lemon squeezey to order
Love the virtual
Try on "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Great price and amazing glasses"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your experience with us. It's great to hear that you found frames you love and that the size is perfect for you. We're sorry to hear about the ordering error and the confusion that followed. It’s understandable that being charged twice is a significant concern, and we appreciate your patience as we worked through the issue. We’re committed to ensuring that your order is processed correctly this time. If you have any further questions or need assistance throughout the process, please do not hesitate to reach out.”