"I saved some glasses and left the website. Them disappeared when I singed in again.
Other than that all good."
"excited for my new frames!!!!!"
“Thank you so much for your amazing review! We're thrilled to hear that you found our ordering process easy and that you're excited about your new frames! We can't wait for you to enjoy them. Your enthusiasm means the world to us!”
"Website was easy to manage. Quick delivery time. "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that your order arrived quickly. Your feedback means a lot to us, and we're always here to ensure you have the best experience possible. We appreciate your support!”
"Not all glasses have the option to try on virtually. If you aren't able to try them on, you lose potential sales.
Great selection otherwise. "
“Thank you for your feedback! We're glad to hear you appreciate our selection. We understand that the virtual try-on feature is important for some customers, and we're continually working on expanding this option to enhance your shopping experience. Your insights are valuable to us and will help us improve our services. If you have any other suggestions or need assistance, please let us know!”
"Way too much for shipping despite placing a high $ value order"
“Thank you for your feedback! We understand your concern about shipping costs. We wanted to let you know that we offer free shipping on orders over $179. Please feel free to reach out if you have any other questions or need further assistance!”
"Its really easy to find my PD size and to narrow down my design preferences."
“Thank you so much for your amazing review! We're thrilled to hear you're loving your glasses shopping experience! It's fantastic that our tools made it easy for you to find your PD size and explore different designs. Happy eyewear hunting!”
"Easy to use. Lots of choices for frames. "
"So easy to order! I’ve purchased 3 pair and I’m so pleased with all of them!"
"Got so many great pairs for an amazing price my benefits only ever covered one pair before now I have multiples for the same price!"
"I was so pleased with how easy it was to figure out my measurements and add my prescription to the lenses! "
"needed emergency glasses. got them in 3 days never having used these folks. my optometrist couldn't turn it around in less than 8 days and they have all my info. and the cost was low!!! very happy."
"Too bad insurance doesn’t work but great prices "
“Thank you for your feedback! We’re glad to hear you’re happy with our prices. While we may not be directly partnered with all insurance companies, we do work with some. Additionally, we’d be happy to provide you with a detailed receipt that you can submit for a manual claim with your insurance provider. Feel free to reach out to our customer service team, and we’ll assist you with everything you need to make the process as smooth as possible. Thank you again for choosing us!”
"The usability of the website needs work, but the offerings and savings are great and the telephone help was superb and knowledgeable. I'm excited to receive my glasses and try them out!"
“We understand how frustrating it can be to encounter issues while using the website, especially after investing so much time. Your feedback is crucial for us to improve our platform. We’re actively working on enhancing the usability to prevent these challenges in the future. If there's anything specific you would like to share about your experience or if you need assistance, please let us know. We appreciate your patience and perseverance.”
"my experience wes amazing it very good service"
"You have the best glasses and customer service. Love you guys!!!!!!!!!!!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your feedback! We're thrilled to hear you’re enjoying the rest of your experience with Kits. We're sorry to hear about the issue with your saved glasses, though! We're always looking to improve and will definitely investigate this matter. Your insights help us make Kits even better, and we appreciate you sharing your experience with us.”