"Simply put make sure you are paying attention "
"I think once you have your prescription info. It is very easy to navigate."
"Great prices and a very easy transaction! Thanks!"
"it's so cool the camera part to see if the glasses are good-looking on my face"
"Very nice website to navigate and easily find the right glasses. Was able to get my measurements with the online app. "
"Have used Kits for several years now and am always able to find frames I like for an affordable price! Even got my whole family in the brand."
"My dreams of having more than one pair of glasses have become true. I love kits so much and I love how they make the experience super easy and affordable. "
"First pair free . Can't go wrong "
"this is fifth pair of glasses from Kitts! Best lenses!"
"Economically, options wise and size precision, all are catered to. Amazing."
"I wish you had more fun kids glasses. That's all. "
"It would be better if one could see three picture together so one can compare different frames more easily"
“"Thank you for your valuable feedback! We appreciate your suggestion about displaying three pictures side-by-side for easier frame comparison. This is a great idea, and we'll definitely take it into consideration as we work on improving the user experience. Your input helps us make our service better—thanks again for sharing!”
"Great experience, Love the concept and staff are great"
"click click, type, done. I'm stoked for fast delivery and the discounts available. "
"When I called customer service because one pair of glasses I ordered was too big, Robert stayed on the phone with me for 20 minutes, suggesting alternatives, then processed the order, and let me keep the original pair! It was a seamless process. Not to mention I love the other 3 pairs I ordered originally. I am excited to receive my replacements."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for reaching out and sharing your experience with us! We'd like to clarify that the final price after any discounts or adjustments must be over $60 to qualify for free shipping. We apologize for any confusion caused during your checkout process and truly appreciate your feedback, as it helps us improve. If you have further questions or concerns, feel free to get in touch with our support team—we're here to assist you!”