"They were gentle. Now to see how the product is!"
"Cheaper is better, expensive I go with you guys , problems increases"
"Yall are great. I appreciate that I can reorder my glasses, especially as I am abroad now! "
"Some girls are addicted shoes, some to jewelry; I like swapping my glasses like switching my socks! The affordability factor keeps my addiction manageable. Thanks, KITS!"
"I purchased a pair and the vision wasn't quite right. Kits sent me a brand new pair, FREE of charge! I won't shop anywhere else for glasses.
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"My insurance is available on all websites except this one"
“Thank you for your feedback! While we may not be directly partnered with all insurance companies, we do work with some. Additionally, we’d be happy to provide you with a detailed receipt that you can submit for a manual claim with your insurance provider. Feel free to reach out to our customer service team, and we’ll assist you with everything you need to make the process as smooth as possible. Thank you again for choosing us!”
"System glitched a lot. Trying on glasses freezes. I tried to pay 3 times, third time it went through. I hope I don’t end up with 3 pairs. Otherwise the idea is pretty good. "
"By far the best prices for good quality glasses and sunglasses. Still can't believe what I was paying for similar frames from the big stores. "
"Unclear that you can't apply multiple discount codes and website is shown that free glasses are additional to a discount being used. Very confusing."
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"Website worked great and very easy to use."
"Super easy website with try-on ability. Also particularly good selection of frames that are progressive lens suitable. Prices are great and I love that this is a Vancouver company! "
"Easy to use website - great discount - and best price found o the web"
"Interface is is very user-friendly as well."
"I tried to direct bill through my insurance. I was planning on getting a pair of glasses and sunglasses but when I got to the payment screen I couldn't pay there was no button to continue."
“Thank you for reaching out and letting us know about the issue you're experiencing with direct billing through your insurance. We're sorry for the inconvenience. Our team is looking into it, and we will follow up with you shortly to assist further. Thank you for your patience!”
"my fault but had I placed my order two days ago I would have had a bigger discount...damn!"
A rep from Kits, Kits-AlexM, has responded:
“Wow, we’re thrilled to hear that you’re loving your KITS experience! It’s amazing to know that our glasses have become your go-to accessory. We’re so glad our affordability allows you to mix and match styles freely! Your enthusiasm is contagious, and we can’t wait to see what new looks you create next!”